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Windows 7: Please help - BSOD problem

18 Mar 2010   #1
ZArc

Windows 7 64-bit
 
 
Please help - BSOD problem

My sincere thanks to anyone who is willing to take a look at the attached dump files.

I have a gateway computer with Intel Q6600 processor; 3GB of RAM (as it turns out made up of 2 x 1GB plus 2 x 520MB); and 500GB SATA Hard Drive; running Windows 7 Ultimate (64-bit). I originally purchased this computer with 32 bit Vista.

I have always had BSOD problems but not with any great degree of frequency (about once every two months) but starting about 6 months ago the computer became virtually unusable because of BSOD. A friend of mine installed Windows 7 on it and in the process discovered that my graphics card died at which point we presumed that the cause of my BSOD was malfunctioning graphics card. We took it out and I presently use the regular VGA connection.

After several days of pleasant cruising on my newly installed Windows 7 the BSOD problem came back. I changed the boot option to "Base Video" just in case but that didn't seem to do anything. I can work on the computer for hours without a problem and then BSOD starts one after another at various times, some times when the computer is in use and other times when it is idle.

For what it's worth I ran a RAM diognostics tool, Hard Drive scan, and Virus scan (all numerous times) and it all came back clean. I also have installed the latest BIOS update before installing windows 7.

I see that there is a ton of posts from people like me looking for help and probably just a few people who can review the dump logs and point out potential problems, so once again, I thank you guys in advance for taking the time out to look at these dump files.


My System SpecsSystem Spec
.
18 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ZArc View Post
My sincere thanks to anyone who is willing to take a look at the attached dump files.

I have a gateway computer with Intel Q6600 processor; 3GB of RAM (as it turns out made up of 2 x 1GB plus 2 x 520MB); and 500GB SATA Hard Drive; running Windows 7 Ultimate (64-bit). I originally purchased this computer with 32 bit Vista.

I have always had BSOD problems but not with any great degree of frequency (about once every two months) but starting about 6 months ago the computer became virtually unusable because of BSOD. A friend of mine installed Windows 7 on it and in the process discovered that my graphics card died at which point we presumed that the cause of my BSOD was malfunctioning graphics card. We took it out and I presently use the regular VGA connection.

After several days of pleasant cruising on my newly installed Windows 7 the BSOD problem came back. I changed the boot option to "Base Video" just in case but that didn't seem to do anything. I can work on the computer for hours without a problem and then BSOD starts one after another at various times, some times when the computer is in use and other times when it is idle.

For what it's worth I ran a RAM diognostics tool, Hard Drive scan, and Virus scan (all numerous times) and it all came back clean. I also have installed the latest BIOS update before installing windows 7.

I see that there is a ton of posts from people like me looking for help and probably just a few people who can review the dump logs and point out potential problems, so once again, I thank you guys in advance for taking the time out to look at these dump files.


ZArc

These were caused by memory pool corruption.

I would

Download memtestx86 and run it for 5 passes
System file check
(type cmd in search>right click and run as admin>sfc /scannow

If you overclocking STOP
If you have a raid update its driver

Ken
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\031710-21171-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a01000 PsLoadedModuleList = 0xfffff800`02c3ee50
Debug session time: Wed Mar 17 18:25:33.865 2010 (GMT-4)
System Uptime: 0 days 15:11:45.521
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002ba4f8c, fffff88008249d90, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002ba4f8c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008249d90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExDeferredFreePool+100
fffff800`02ba4f8c 4c8b02          mov     r8,qword ptr [rdx]

CONTEXT:  fffff88008249d90 -- (.cxr 0xfffff88008249d90)
rax=fffff900c22d7010 rbx=0000000000000000 rcx=fffff880042c3940
rdx=7ffff900c1ceadf0 rsi=0000000000000000 rdi=fffff900c2263010
rip=fffff80002ba4f8c rsp=fffff8800824a770 rbp=0000000000000000
 r8=7ffff900c1ceadf0  r9=0000000000000000 r10=fffff900c2263b30
r11=0000000000000001 r12=fffff880042c2cc0 r13=0000000000000000
r14=0000000000000001 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!ExDeferredFreePool+0x100:
fffff800`02ba4f8c 4c8b02          mov     r8,qword ptr [rdx] ds:002b:7ffff900`c1ceadf0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002ba4f8c

STACK_TEXT:  
fffff880`0824a770 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x100


FOLLOWUP_IP: 
nt!ExDeferredFreePool+100
fffff800`02ba4f8c 4c8b02          mov     r8,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExDeferredFreePool+100

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffff88008249d90 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100

Followup: Pool_corruption
---------
Bluescreen
Code:
031610-19218-01.dmp    3/16/2010 11:03:52 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    tcpip.sys    tcpip.sys+3c4f7                    x64        C:\Users\K\Desktop\Minidump\031610-19218-01.dmp    4    15    7600    
031710-21609-01.dmp    3/17/2010 10:02:04 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`0000003f    00000000`0000000d    00000000`00000000    fffff800`02ff639a    hal.dll    hal.dll+1339a                    x64        C:\Users\K\Desktop\Minidump\031710-21609-01.dmp    4    15    7600    
031710-20468-01.dmp    3/17/2010 6:37:50 PM    NTFS_FILE_SYSTEM    0x00000024    00000000`001904fb    fffff880`063a8ad8    fffff880`063a8330    fffff800`02a85105    Ntfs.sys    Ntfs.sys+213d8                    x64        C:\Users\K\Desktop\Minidump\031710-20468-01.dmp    4    15    7600    
031710-21171-01.dmp    3/17/2010 6:26:46 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02ba4f8c    fffff880`08249d90    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\Minidump\031710-21171-01.dmp    4    15    7600    
031710-28203-01.dmp    3/17/2010 9:38:12 PM    ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY    0x000000fc    fffff960`00139b14    93600000`5bc13021    fffff880`06d998e0    00000000`00000002    win32k.sys    win32k.sys+c9b14                    x64        C:\Users\K\Desktop\Minidump\031710-28203-01.dmp    4    15    7600
old drivers that need updating

Code:
secdrv.SYS        fffff880`04974000    fffff880`0497f000    0x0000b000    0x4508052e    9/13/2006 9:18:38 AM                        
iaStor.sys        fffff880`010f5000    fffff880`011f8000    0x00103000    0x46018999    3/21/2007 3:38:01 PM                        
dump_iaStor.sys        fffff880`02e79000    fffff880`02f7c000    0x00103000    0x46018999    3/21/2007 3:38:01 PM                        
iteatapi.sys        fffff880`013de000    fffff880`013ec000    0x0000e000    0x482a8ca1    5/14/2008 2:54:25 AM                        
PdiPorts.sys        fffff880`05467000    fffff880`05470000    0x00009000    0x485da45f    6/21/2008 9:01:19 PM                        
agrsm64.sys        fffff880`0547d000    fffff880`0559f000    0x00122000    0x49184ccf    11/10/2008 11:01:35 AM                        
RimSerial_AMD64.sys        fffff880`05470000    fffff880`05477c00    0x00007c00    0x492addcd    11/24/2008 1:01:01 PM                        
e1e6032e.sys        fffff880`05046000    fffff880`0508e000    0x00048000    0x49c923b3    3/24/2009 2:17:23 PM
My System SpecsSystem Spec
18 Mar 2010   #3
ZArc

Windows 7 64-bit
 
 

THANK YOU, ZIGZAG. Now I have some work to do. I was considering replacing the 4 RAM circuits of different sizes that I currently have on this machine with two circuits of 2GB each. I may need to do that sooner rather than later.

Again, thank you very much!
My System SpecsSystem Spec
.

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 Please help - BSOD problem




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