Please help with BlueScreen crash - minidump attached!

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  1. graphite
    Posts : 7
    Windows 7
       New #1

    Please help with BlueScreen crash - minidump attached!


    Greetings!

    Would like to start by saying this site is amazing and has helped me a great deal with my recent Windows 7 install.

    Everything seems to be running rather smoothly with the exception of a seemingly random restart about every other day or so.

    Below is the latest error message I saw after a restart. Have attached both of the files mentioned in the message.

    Hoping someone can help point me in the right direction to find a solution.

    Had XP Pro before and did not experience this type of issue.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 4e
    BCP1: 00000099
    BCP2: 00036037
    BCP3: 00000002
    BCP4: 0002140F
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\031710-35000-01.dmp
    C:\Windows\Temp\WER-42421-0.sysdata.xml
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  3. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #2

    STOP 0x4E info: BSOD Index

    Unfortunately, The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

    Please do the following (this won't affect the troubleshooting of the current issue):
    - activate/validate the Windows installation at Genuine Microsoft Software
    - run sfc.exe /scannow to replace any problem files
    - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
    - If that doesn't fix it, then wipe the hard drive and reinstall Windows
    - don't use "leaked"/torrent builds

    So, we'll have to do this the old fashioned way....

    First, please run this free memory diagnostic: Memory Diagnostics (read the details at the link)

    Then, please remove or update these older drivers that were loaded at the time of the crash. It is my opinion that these drivers are so old that they are to blame for the issues that you have. Don't use Windows Update or the Update drivers function of Device Manager when updating them..
    Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

    Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
    Code:
    bb-run.sys   Tue Nov 04 19:45:11 2003 - Promise disk driver accelerator - http://www.carrona.org/dvrref.html#bb-run.sys
DontGo.sys   Tue Jun 29 02:25:24 2004 - Promise Removable Disk Control - http://www.carrona.org/dvrref.html#DontGo.sys
L8042pr2.Sys Wed Dec 17 14:38:10 2003 - Logitech Mouse driver - http://www.carrona.org/dvrref.html#L8042pr2.Sys
LMouFlt2.Sys Wed Dec 17 14:38:27 2003 - Logitech Mouse Filter driver - http://www.carrona.org/dvrref.html#LMouFlt2.Sys
PROCEXP113.SYS Mon Nov 03 16:14:13 2008 - Sysinternals Process Explorer driver - http://www.carrona.org/dvrref.html#PROCEXP113.SYS
smwdm.sys    Mon Mar 28 10:19:36 2005 - SoundMAX Integrated Digital Audio driver - http://www.carrona.org/dvrref.html#smwdm.sys
ulsata2.sys  Sun Mar 12 22:30:27 2006 - Promise SATAII150 Series Windows Driver - http://www.carrona.org/dvrref.html#ulsata2.sys
    Summary of the BSOD:
    Code:
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Debug session time: Wed Mar 17 05:25:58.822 2010 (GMT-4)
System Uptime: 1 days 15:18:11.021
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
BUGCHECK_STR:  0x4E_99
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  4. graphite
    Posts : 7
    Windows 7
    Thread Starter
       New #3

    Thank you for your attention and time usasma!

    I will attempt your instructions when I get home tonight and post my results hopefully by tomorrow.

    Cheers!
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  6. graphite
    Posts : 7
    Windows 7
    Thread Starter
       New #4

    Unfortunately I was unable to find any updates for the old drivers. Seems they are the latest versions. The hardware is pretty old.

    Will run the memory test overnight.

    I also got another BSOD today with different error codes...

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 4105

    Additional information about the problem:

    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 93618166
    BCP3: 9B7E58C0
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

    C:\Windows\Minidump\031810-26265-01.dmp
    C:\Windows\Temp\WER-36390-0.sysdata.xml



    Attaching minidump again.
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  7. graphite
    Posts : 7
    Windows 7
    Thread Starter
       New #5

    No errors found in memtest86, have attached image showing results.

    Thanks again for your help and any further ideas would be much appreciated.

    Cheers!
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  8. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #6

    graphite said:
    No errors found in memtest86, have attached image showing results.

    Thanks again for your help and any further ideas would be much appreciated.

    Cheers!
    Did you do these things that usamsa suggested?


    Please do the following:
    - activate/validate the Windows installation at Genuine Microsoft Software
    - run sfc.exe /scannow to replace any problem files
    - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
    - If that doesn't fix it, then wipe the hard drive and reinstall Windows
    - don't use "leaked"/torrent builds

    Ken
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  10. graphite
    Posts : 7
    Windows 7
    Thread Starter
       New #7

    zigzag3143 said:
    graphite said:
    No errors found in memtest86, have attached image showing results.

    Thanks again for your help and any further ideas would be much appreciated.

    Cheers!
    Did you do these things that usamsa suggested?


    Please do the following:
    - activate/validate the Windows installation at Genuine Microsoft Software
    - run sfc.exe /scannow to replace any problem files
    - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
    - If that doesn't fix it, then wipe the hard drive and reinstall Windows
    - don't use "leaked"/torrent builds

    Ken
    Actually I skipped to the "So, we'll have to do this the old fashioned way...." part.

    Will do above tonight and post back.

    Thanks.
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  11. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #8

    graphite said:
    zigzag3143 said:
    graphite said:
    No errors found in memtest86, have attached image showing results.

    Thanks again for your help and any further ideas would be much appreciated.

    Cheers!
    Did you do these things that usamsa suggested?


    Please do the following:
    - activate/validate the Windows installation at Genuine Microsoft Software
    - run sfc.exe /scannow to replace any problem files
    - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
    - If that doesn't fix it, then wipe the hard drive and reinstall Windows
    - don't use "leaked"/torrent builds

    Ken
    Actually I skipped to the "So, we'll have to do this the old fashioned way...." part.

    Will do above tonight and post back.

    Thanks.
    Dont feel bad everyone does.
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  12. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #9

    I don't see any errors in the Memtest.
    If you can't update the Promise controller, the Logitech Mouse drivers, or the SoundMAX audio - I'd suggest removing those devices and replacing them with current hardware.

    Trying to force a system to work without the proper drivers is an exercise in futility. It's like trying to make a new car run on older 14" or 15" tires. It's possible, but it's gonna cost a lot more to make them work than it would be to simply replace the tires.
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  13. graphite
    Posts : 7
    Windows 7
    Thread Starter
       New #10

    zigzag3143 said:
    graphite said:
    No errors found in memtest86, have attached image showing results.

    Thanks again for your help and any further ideas would be much appreciated.

    Cheers!
    Did you do these things that usamsa suggested?


    Please do the following:
    - activate/validate the Windows installation at Genuine Microsoft Software
    - run sfc.exe /scannow to replace any problem files
    - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
    - If that doesn't fix it, then wipe the hard drive and reinstall Windows
    - don't use "leaked"/torrent builds

    Ken
    My Windows installation is activated/validated.

    I ran sfc.exe /scannow .. not sure what this does as the window closes right when the scan completes.

    Would like to point out that Windows has NOT crashed since performing this 'sfc.exe' scan on Friday night (approx. 36hrs ago).

    Hoping it's possible that this fixed my problem.
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