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Windows 7: BSOD crashed... new computer :(

20 Mar 2010   #1
NYdude10

windows 7 64 bit
 
 
BSOD crashed... new computer :(

Ok so Im not too skilled on a computer. I just bought a brand new Dell Inspiron with windows 7 64 bit for school.

I have been having BSOD crashes more and more frequently and now its to the point where I cant study anymore. Thanks for anyone that can help me out!

PLEASE anything advice will be appreciated!

I attached my minidump file. I'm not sure if i did it correctly or not.

Thanks for anyones help.


My System SpecsSystem Spec
.
20 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by NYdude10 View Post
Ok so Im not too skilled on a computer. I just bought a brand new Dell Inspiron with windows 7 64 bit for school.

I have been having BSOD crashes more and more frequently and now its to the point where I cant study anymore. Thanks for anyone that can help me out!

PLEASE anything advice will be appreciated!

I attached my minidump file. I'm not sure if i did it correctly or not.

Thanks for anyones help.
NYDude.

You have 34 crashes over 2 + months. there are a slew of different causes. We need to get serious and address them one at a time

First, lets examine your memory. Several of the crashes were caused by memory corruption. Download memtestx86 and run it for at least 5 passes.

If it passes memtest (and I doubt it) then run a system file check. That will verify and repair your system files. To do that type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

let us know the results

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder (3)\012710-23259-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c66000 PsLoadedModuleList = 0xfffff800`02ea3e50
Debug session time: Wed Jan 27 10:39:53.117 2010 (GMT-4)
System Uptime: 0 days 19:06:53.146
Loading Kernel Symbols
...............................................................
................................................................
...........
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88007fc2b78, fffff88007fc23d0, fffff880012f8c50}

Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+227 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88007fc2b78
Arg3: fffff88007fc23d0
Arg4: fffff880012f8c50

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff88007fc2b78 -- (.exr 0xfffff88007fc2b78)
ExceptionAddress: fffff880012f8c50 (Ntfs!NtfsFindPrefixHashEntry+0x0000000000000227)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88007fc23d0 -- (.cxr 0xfffff88007fc23d0)
rax=0000000000000052 rbx=fffff8a00562e3d0 rcx=00000000000004aa
rdx=0000000000000001 rsi=fffff8a000136bc0 rdi=fffffa800456b350
rip=fffff880012f8c50 rsp=fffff88007fc2db0 rbp=0000000000002bc0
 r8=000000001fe21255  r9=0000000000000000 r10=0000000000000004
r11=fffff88007fc2df8 r12=bffff8a00bd3e5c8 r13=fffff88007fc3360
r14=0000000000000255 r15=0000000000001255
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
Ntfs!NtfsFindPrefixHashEntry+0x227:
fffff880`012f8c50 498b7c2418      mov     rdi,qword ptr [r12+18h] ds:002b:bffff8a0`0bd3e5e0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  rundll32.exe

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0e0e0
 ffffffffffffffff 

FOLLOWUP_IP: 
Ntfs!NtfsFindPrefixHashEntry+227
fffff880`012f8c50 498b7c2418      mov     rdi,qword ptr [r12+18h]

FAULTING_IP: 
Ntfs!NtfsFindPrefixHashEntry+227
fffff880`012f8c50 498b7c2418      mov     rdi,qword ptr [r12+18h]

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from fffff880012f9ce2 to fffff880012f8c50

STACK_TEXT:  
fffff880`07fc2db0 fffff880`012f9ce2 : fffffa80`03b0b7f0 fffffa80`0456b350 fffff8a0`00136bc0 00000000`0000ff01 : Ntfs!NtfsFindPrefixHashEntry+0x227
fffff880`07fc2ee0 fffff880`012f428d : fffffa80`03b0b7f0 fffffa80`07448c60 fffff880`07fc30c0 fffff880`07fc3108 : Ntfs!NtfsFindStartingNode+0x452
fffff880`07fc2fb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreate+0x3dd


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsFindPrefixHashEntry+227

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc14f

STACK_COMMAND:  .cxr 0xfffff88007fc23d0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFindPrefixHashEntry+227

BUCKET_ID:  X64_0x24_Ntfs!NtfsFindPrefixHashEntry+227

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Mar 2010   #3
NYdude10

windows 7 64 bit
 
 
quick question

is memtestx86 compatabile with 64 bit computers?

Thanks!
My System SpecsSystem Spec
.

Reply

 BSOD crashed... new computer :(




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