New
#1
Windows 7 64 BSOD twice a day
Hello
I am having very frequent BSOD while using a browser or while my computer is idling.
Attached are the minidump directory contents. Any help would be greatly appreciated.
Thanks
Wayne
Hello
I am having very frequent BSOD while using a browser or while my computer is idling.
Attached are the minidump directory contents. Any help would be greatly appreciated.
Thanks
Wayne
The crashes were probably caused by hardware. Use these to find out what it means and how it diagnose it. https://www.sevenforums.com/crash-loc...-what-try.html
Let us know if you need help with any of this
Ken
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\New folder (3)\030410-35287-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0xfffff800`02a65000 PsLoadedModuleList = 0xfffff800`02ca2e50 Debug session time: Thu Mar 4 23:57:47.122 2010 (GMT-4) System Uptime: 0 days 0:00:13.370 Loading Kernel Symbols ............................................... Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa8007b7e7c8, 0, 0} Probably caused by : hardware Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa8007b7e7c8, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`033626f0 fffff800`02d1fa89 : fffffa80`07b7e7a0 fffffa80`0520f040 fffff8a0`00000005 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c fffff880`03362c10 fffff800`02c01547 : fffffa80`07b7e7a0 fffff800`02c7a5f8 fffffa80`0520f040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49 fffff880`03362c40 fffff800`02b69b95 : fffff800`02cdc360 fffffa80`0628fd18 fffffa80`0628fd10 fffffa80`0520f040 : nt!WheapProcessWorkQueueItem+0x57 fffff880`03362c80 fffff800`02ae4161 : fffff880`01030e00 fffff800`02b69b70 fffffa80`0520f040 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25 fffff880`03362cb0 fffff800`02d7a166 : 01ca5c40`37cc19a3 fffffa80`0520f040 00000000`00000080 fffffa80`0518b890 : nt!ExpWorkerThread+0x111 fffff880`03362d40 fffff800`02ab5486 : fffff880`03171180 fffffa80`0520f040 fffff880`0317c0c0 00000001`00580070 : nt!PspSystemThreadStartup+0x5a fffff880`03362d80 00000000`00000000 : fffff880`03363000 fffff880`0335d000 fffff880`043db540 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV Followup: MachineOwner --------- 1: kd> k Child-SP RetAddr Call Site fffff880`033626f0 fffff800`02d1fa89 nt!WheapCreateLiveTriageDump+0x6c fffff880`03362c10 fffff800`02c01547 nt!WheapCreateTriageDumpFromPreviousSession+0x49 fffff880`03362c40 fffff800`02b69b95 nt!WheapProcessWorkQueueItem+0x57 fffff880`03362c80 fffff800`02ae4161 nt!WheapWorkQueueWorkerRoutine+0x25 fffff880`03362cb0 fffff800`02d7a166 nt!ExpWorkerThread+0x111 fffff880`03362d40 fffff800`02ab5486 nt!PspSystemThreadStartup+0x5a fffff880`03362d80 00000000`00000000 nt!KxStartSystemThread+0x16 1: kd> kc Call Site nt!WheapCreateLiveTriageDump nt!WheapCreateTriageDumpFromPreviousSession nt!WheapProcessWorkQueueItem nt!WheapWorkQueueWorkerRoutine nt!ExpWorkerThread nt!PspSystemThreadStartup nt!KxStartSystemThread 1: kd> lmtn start end module name fffff800`00bb4000 fffff800`00bbe000 kdcom kdcom.dll Mon Jul 13 21:31:07 2009 (4A5BDFDB) fffff800`02a1c000 fffff800`02a65000 hal hal.dll Mon Jul 13 21:27:36 2009 (4A5BDF08) fffff800`02a65000 fffff800`03042000 nt ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600) fffff880`00c00000 fffff880`00c5c000 volmgrx volmgrx.sys Mon Jul 13 19:20:33 2009 (4A5BC141) fffff880`00c5c000 fffff880`00c6c000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:19:48 2009 (4A5BC114) fffff880`00c6c000 fffff880`00c86000 mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A) fffff880`00cbd000 fffff880`00d01000 mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66) fffff880`00d01000 fffff880`00d15000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027) fffff880`00d15000 fffff880`00d73000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D) fffff880`00d73000 fffff880`00da6000 pci pci.sys Mon Jul 13 19:19:51 2009 (4A5BC117) fffff880`00da6000 fffff880`00dbb000 partmgr partmgr.sys Mon Jul 13 19:19:58 2009 (4A5BC11E) fffff880`00dbb000 fffff880`00dd0000 volmgr volmgr.sys Mon Jul 13 19:19:57 2009 (4A5BC11D) fffff880`00e00000 fffff880`00e57000 ACPI ACPI.sys Mon Jul 13 19:19:34 2009 (4A5BC106) fffff880`00e5b000 fffff880`00f1b000 CI CI.dll Mon Jul 13 21:32:13 2009 (4A5BE01D) fffff880`00f1b000 fffff880`00fbf000 Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F) fffff880`00fbf000 fffff880`00fce000 WDFLDR WDFLDR.SYS Mon Jul 13 19:19:54 2009 (4A5BC11A) fffff880`00fce000 fffff880`00fd7000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117) fffff880`00fd7000 fffff880`00fe1000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE) fffff880`00fe1000 fffff880`00fee000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB) fffff880`00fee000 fffff880`00ff5000 pciide pciide.sys Mon Jul 13 19:19:49 2009 (4A5BC115) fffff880`01000000 fffff880`0104c000 fltmgr fltmgr.sys Mon Jul 13 19:19:59 2009 (4A5BC11F) fffff880`0104c000 fffff880`01060000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481) fffff880`0108d000 fffff880`011ab000 iaStorV iaStorV.sys Wed Apr 08 12:57:17 2009 (49DCD76D) fffff880`011ab000 fffff880`011b4000 atapi atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113) fffff880`011b4000 fffff880`011de000 ataport ataport.SYS Mon Jul 13 19:19:52 2009 (4A5BC118) fffff880`011de000 fffff880`011e9000 amdxata amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB) fffff880`01217000 fffff880`013ba000 Ntfs Ntfs.sys Mon Jul 13 19:20:47 2009 (4A5BC14F) fffff880`013ba000 fffff880`013ea000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E) fffff880`01400000 fffff880`01416000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D) fffff880`01425000 fffff880`01483000 msrpc msrpc.sys Mon Jul 13 19:21:32 2009 (4A5BC17C) fffff880`01483000 fffff880`0149d000 ksecdd ksecdd.sys Mon Jul 13 19:20:54 2009 (4A5BC156) fffff880`0149d000 fffff880`01510000 cng cng.sys Mon Jul 13 19:49:40 2009 (4A5BC814) fffff880`01510000 fffff880`01521000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF) fffff880`01521000 fffff880`0152b000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:19:45 2009 (4A5BC111) fffff880`0152b000 fffff880`01577000 volsnap volsnap.sys Mon Jul 13 19:20:08 2009 (4A5BC128) fffff880`01577000 fffff880`015b1000 rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A) fffff880`015b1000 fffff880`015eb000 fvevol fvevol.sys Mon Jul 13 19:22:15 2009 (4A5BC1A7) fffff880`01600000 fffff880`01660000 NETIO NETIO.SYS Mon Jul 13 19:21:46 2009 (4A5BC18A) fffff880`01660000 fffff880`0168b000 ksecpkg ksecpkg.sys Mon Jul 13 19:50:34 2009 (4A5BC84A) fffff880`0168b000 fffff880`016d5000 fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164) fffff880`016d6000 fffff880`017c8000 ndis ndis.sys Mon Jul 13 19:21:40 2009 (4A5BC184) fffff880`017c8000 fffff880`017d0000 spldr spldr.sys Mon May 11 12:56:27 2009 (4A0858BB) fffff880`017d0000 fffff880`017e2000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201) fffff880`017e2000 fffff880`017eb000 hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA) fffff880`017eb000 fffff880`017f9000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD) fffff880`01803000 fffff880`01a00000 tcpip tcpip.sys Mon Jul 13 19:25:34 2009 (4A5BC26E) fffff880`02c98000 fffff880`02db6000 dump_iaStorV dump_iaStorV.sys Wed Apr 08 12:57:17 2009 (49DCD76D) fffff880`02db6000 fffff880`02dc9000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F) Mini Kernel Dump does not contain unloaded driver list
Last edited by zigzag3143; 20 May 2010 at 21:07.
Many Thanks,
I tried the debugging steps that you linked to but did not identify the problem. Sending the computer back to HP for repair.
Wayne