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Windows 7: Windows 7 Pro 64bit BSOD Firefox video playback

25 Mar 2010   #11
progressia

Windows 7 Professional 64bit
 
 

Well, today's conclusion is that I havent encountered any BSODs THANKFULLY. But CS Source and Zombie Panic Source crashed while i was playing. Then Windows Aero decided to go back to default skin color settings then back to my settings for some reason. But nothing DRASTIC today. I sure as hell hope a service pack is in the works to fix these common problems. I mean should they fix those problems?

EDIT: Someone at the Tomshardware.com forums claimed that Creative SB X-Fi soundcards can be a possibility. Drivers are the latest and all and I didn't get them from Windows Update, all fresh from Creative's website, but he mentioned that if audiodg.exe memory usage is insane (like 600MB) then it's likely to be an issue. However my audiodg.exe usage goes up to a maximum of 20.7MB memory usage while running Zombie Panic Source game + playing a highquality 2hr mix set from Winamp. Please note that i dont do ANY in-game voice chats or VoIP-related stuff. None of that.


My System SpecsSystem Spec
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25 Mar 2010   #12
usasma
Microsoft MVP

 
 

Please provide the info from this post: SF Diagnostic Tool
My System SpecsSystem Spec
25 Mar 2010   #13
progressia

Windows 7 Professional 64bit
 
 

Please see attached.

How about if i disabled EPU-6 Engine of my Asus motherboard, will that help? Because again I'm not overclocking.

EDIT: I checked in the minidump folder and for some reason today's errors were not logged....

EDIT2: I also just noticed that I have 2 nvvsvc.exe processes running (my Nvidia driver help service).
My System SpecsSystem Spec
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25 Mar 2010   #14
usasma
Microsoft MVP

 
 

You have to uninstall the EPU-6 software - disabling it may not stop the drivers from being loaded.

You'll have to rerun the SF Diagnostic Tool
It's supposed to leave a folder on your Desktop named "Seven Forums" - and that's the folder that needs to be zipped up and uploaded with your next post.

Additionally, please run the hardware tests that I suggested earlier.
This takes a while to run - and there'll be a window open as it processes. Wait until the window says Press Any Key To Continue . . . There will be 2 folders (as you saw) and 5 files inside the "Seven Forums" folder
My System SpecsSystem Spec
25 Mar 2010   #15
progressia

Windows 7 Professional 64bit
 
 

I am aware that the program then leaves a folder called 'Seven Forums'. Question is, should I upload the entire 400MB folder and not the 'minidump' or 'dump' folder? Again, only 4 files were copied according to SF Diag Tools, and the latest Error log was not copied and this error log occurred today. Anyway, I tried uploading the entire 'Seven Forums' folder but i got an error, i think the attachment is too big. Any suggestions?
My System SpecsSystem Spec
26 Mar 2010   #16
progressia

Windows 7 Professional 64bit
 
 

I removed EPU-6 Engine drivers completely. I've been running games, for about an hour or so, plus some video playback on Chrome and no crashes YET.

Btw, no one answered this question. Should a Service Pack release of Win7 minimize/eliminate these common BSOD/instability issues?
My System SpecsSystem Spec
26 Mar 2010   #17
usasma
Microsoft MVP

 
 

We'll need the files that are in the root (base) of the Seven Forums folder.

The answer to the Service Pack fixing this is probably "No" - but it all depends on exactly what's causing this.
In short, if it's a Windows problem - then a Service Pack will fix it.
If it's a 3rd party problem, then a Service Pack usually won't fix it (although there are certain fixes that will address 3rd party problems).
My System SpecsSystem Spec
27 Mar 2010   #18
progressia

Windows 7 Professional 64bit
 
 

^ Here are the files/folders in the root of Seven Forums folder "Dumps, Minidumps, Results, cbs, Driver, Event, System (SIF file), System (txt file)" And they all equate to nearly 400MB in size and there's no way the site will let me upload that i tried. Any suggestions? :s

And an Update. I ran CS Source yesterday with no Winamp, no Google Chrome, nothing else in the background and the game crashed after 1hr of playtime. I mean, could this also be a problem with the Steam client with Windows7 users? If so, an update of the Steam client should fix the issue, correct?
My System SpecsSystem Spec
28 Mar 2010   #19
usasma
Microsoft MVP

 
 

Zip up the files on maximum compression. Then upload them to a free-filehosting service (not Rapidshare as most staff analysts can't access it) and post the link here.

Yes, Steam could be an issue - but you can simply uninstall/reinstall Steam to rule out that problem. The game crashing may also be a different problem from the BSOD's

Please try running Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
28 Mar 2010   #20
progressia

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Zip up the files on maximum compression. Then upload them to a free-filehosting service (not Rapidshare as most staff analysts can't access it) and post the link here.

Yes, Steam could be an issue - but you can simply uninstall/reinstall Steam to rule out that problem. The game crashing may also be a different problem from the BSOD's
Noted. However I haven't encountered any BSODs in about 6 days now and I've been playing a lot of videos using Google Chrome as a browser and not a single BSOD as opposed to the previously installed Firefox which gave me BSODs on video playback. I'll get the 'Seven Forums' folder uploaded soon.
My System SpecsSystem Spec
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 Windows 7 Pro 64bit BSOD Firefox video playback




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