Weird BlueScreen

darknightz0117 · 21 Apr 2010

Hello,

I was just looking at some pictures on my computer, when the screen flashed black, and then looked glitchy, and a bluescreen came on. Does anyone know what this means? I have the minidump attached. I'm not sure if this is important, but this happened right after I opened a .png file; I guess it was defaulted to open with Adobe Fireworks I think; I wanted it to open with Windows Photo Viewer so when I closed Adobe, that's when the bluescreen happened.

Thank you all in advance!

zigzag3143 · 21 Apr 2010

darknightz0117 said:

Hello,

I was just looking at some pictures on my computer, when the screen flashed black, and then looked glitchy, and a bluescreen came on. Does anyone know what this means? I have the minidump attached. I'm not sure if this is important, but this happened right after I opened a .png file; I guess it was defaulted to open with Adobe Fireworks I think; I wanted it to open with Windows Photo Viewer so when I closed Adobe, that's when the bluescreen happened.

Thank you all in advance!

This crash was pretty straight forward. Your video driver. I would go to nvidia for their un-install tool to completely remove all traces of the current driver, and only re-install the driver not the other components.

Let us know if you need help

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\042110-22776-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e5ae50
Debug session time: Wed Apr 21 16:28:47.029 2010 (GMT-4)
System Uptime: 0 days 0:03:25.808
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003db94e0, fffff88013f3ed50, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11bd50 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003db94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88013f3ed50, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+11bd50
fffff880`13f3ed50 803d815cb70000  cmp     byte ptr [nvlddmkm+0xc919d8 (fffff880`14ab49d8)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05a4f9c8 fffff880`040c6ef8 : 00000000`00000116 fffffa80`03db94e0 fffff880`13f3ed50 00000000`00000000 : nt!KeBugCheckEx
fffff880`05a4f9d0 00000000`00000116 : fffffa80`03db94e0 fffff880`13f3ed50 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`05a4f9d8 fffffa80`03db94e0 : fffff880`13f3ed50 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`05a4f9e0 fffff880`13f3ed50 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`03db94e0
fffff880`05a4f9e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`040c6c02 : nvlddmkm+0x11bd50


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+11bd50
fffff880`13f3ed50 803d815cb70000  cmp     byte ptr [nvlddmkm+0xc919d8 (fffff880`14ab49d8)],0

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+11bd50

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b9f39fc

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

darknightz0117 · 21 Apr 2010

zigzag3143 said:

darknightz0117 said:

Hello,

I was just looking at some pictures on my computer, when the screen flashed black, and then looked glitchy, and a bluescreen came on. Does anyone know what this means? I have the minidump attached. I'm not sure if this is important, but this happened right after I opened a .png file; I guess it was defaulted to open with Adobe Fireworks I think; I wanted it to open with Windows Photo Viewer so when I closed Adobe, that's when the bluescreen happened.

Thank you all in advance!

This crash was pretty straight forward. Your video driver. I would go to nvidia for their un-install tool to completely remove all traces of the current driver, and only re-install the driver not the other components.

Let us know if you need help

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\042110-22776-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e5ae50
Debug session time: Wed Apr 21 16:28:47.029 2010 (GMT-4)
System Uptime: 0 days 0:03:25.808
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003db94e0, fffff88013f3ed50, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+11bd50 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003db94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88013f3ed50, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+11bd50
fffff880`13f3ed50 803d815cb70000  cmp     byte ptr [nvlddmkm+0xc919d8 (fffff880`14ab49d8)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05a4f9c8 fffff880`040c6ef8 : 00000000`00000116 fffffa80`03db94e0 fffff880`13f3ed50 00000000`00000000 : nt!KeBugCheckEx
fffff880`05a4f9d0 00000000`00000116 : fffffa80`03db94e0 fffff880`13f3ed50 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`05a4f9d8 fffffa80`03db94e0 : fffff880`13f3ed50 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`05a4f9e0 fffff880`13f3ed50 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`03db94e0
fffff880`05a4f9e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`040c6c02 : nvlddmkm+0x11bd50


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+11bd50
fffff880`13f3ed50 803d815cb70000  cmp     byte ptr [nvlddmkm+0xc919d8 (fffff880`14ab49d8)],0

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+11bd50

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b9f39fc

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

In the process of doing this now. thanks a lot! Not sure why this happened, because I've been using this driver/ computer for the last month and a half, and nothing happened. Thanks so much!!