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Windows 7: Explorer Problem - Please help me debug!

24 Mar 2010   #1
gtalarico

Win 7 x64
 
 
Explorer Problem - Please help me debug!

Hello and thank you for your time.

I am having this issue that is really annoying me and I have now idea how to fix it!!!

I am running Win 7 x64, and every time I open the My Downloads folder, and then just select a file, or try to move or something, the error "Windows Explorer has stopped working / is Restarting", and it closes all of my open windows. I have only noticed this issue when I am on this folder!

The Event Viewer shows to items after the error occurs:

Here is the Event Viewer log:


Level: Information / Source: Windows Error Reporting / Error ID: 1001


Fault bucket 9576311, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7600.16450
P3: 4aebab8d
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5be02b
P7: c0000005
P8: 000000000004d174
P9:
P10:

Attached files:
C:\Users\Gui Talarico\AppData\Local\Temp\WER33BC.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Gui Talarico\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_777d4ee39f443fb7a75 6d4190aa8c56af49717f_0d0d4b42

Analysis symbol:
Rechecking for solution: 0
Report Id: 2cc763e6-376d-11df-850e-001d72be935f
Report Status: 0



LEVEL: Error / Source: Application Error / Event ID: 1000


Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000004d174
Faulting process id: 0xddc
Faulting application start time: 0x01cacb78d0a491bb
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2cc763e6-376d-11df-850e-001d72be935f



Thank you so much.
Gui


My System SpecsSystem Spec
.
24 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by gtalarico View Post
Hello and thank you for your time.

I am having this issue that is really annoying me and I have now idea how to fix it!!!

I am running Win 7 x64, and every time I open the My Downloads folder, and then just select a file, or try to move or something, the error "Windows Explorer has stopped working / is Restarting", and it closes all of my open windows. I have only noticed this issue when I am on this folder!

The Event Viewer shows to items after the error occurs:

Here is the Event Viewer log:


Level: Information / Source: Windows Error Reporting / Error ID: 1001


Fault bucket 9576311, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7600.16450
P3: 4aebab8d
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5be02b
P7: c0000005
P8: 000000000004d174
P9:
P10:

Attached files:
C:\Users\Gui Talarico\AppData\Local\Temp\WER33BC.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Gui Talarico\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_777d4ee39f443fb7a75 6d4190aa8c56af49717f_0d0d4b42

Analysis symbol:
Rechecking for solution: 0
Report Id: 2cc763e6-376d-11df-850e-001d72be935f
Report Status: 0



LEVEL: Error / Source: Application Error / Event ID: 1000


Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x000000000004d174
Faulting process id: 0xddc
Faulting application start time: 0x01cacb78d0a491bb
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2cc763e6-376d-11df-850e-001d72be935f



Thank you so much.
Gui
Since the crashing file is part of the OS you should run a system file check. That verifies and repairs your system files. To do that
type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know the results

Ken
My System SpecsSystem Spec
24 Mar 2010   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

One possible cause could be a defect on your hard drive (often associated with ntdll errors). I suggest you run a chkdsk /F in elevated cmd.

PS: zigzag, one reason I did not suggest the sfc was because it seems to happen only with the Downloads folder. Thus I assumed that the ntdll.dll is not corrupted.
My System SpecsSystem Spec
.

24 Mar 2010   #4
gtalarico

Win 7 x64
 
 
Whats Next?

All right, I have ran the sfc, and the chkdsk.
The problem remains.

I am not sure what you mean by run it in "elevated mode", but I ran the chkdsk/F durung a system restart.

Any other ideas?

Thank you again.
My System SpecsSystem Spec
24 Mar 2010   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by gtalarico View Post
All right, I have ran the sfc, and the chkdsk.
The problem remains.

I am not sure what you mean by run it in "elevated mode", but I ran the chkdsk/F durung a system restart.

Any other ideas?

Thank you again.
Elevated mode = run as admin. You can set this for cmd when you go to All programs > Accessories > right click on Command Prompt > Properties > Advanced > check the box "always run as admin". Then it will always run in elevated mode. Else you will have to right click on cmd and "Run as admin" each time.
My System SpecsSystem Spec
24 Mar 2010   #6
gtalarico

Win 7 x64
 
 

Ok, I did run it on "elevated mode", I just didn't know that it was called that.
My System SpecsSystem Spec
26 Mar 2010   #7
gtalarico

Win 7 x64
 
 

Any other ideas please?
Thanks!
Gui
My System SpecsSystem Spec
26 Oct 2010   #8
gtalarico

Win 7 x64
 
 

Problem solved.
It was a corrupt Revit file I had downloaded from Autodesk's Seek website.

I terminated windows explorer through the task manager, and then deleted the file through the command prompt.
My System SpecsSystem Spec
Reply

 Explorer Problem - Please help me debug!




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