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Windows 7: Crash when printing from a certain application

25 Mar 2010   #1

Windows 7 Professional x86
Crash when printing from a certain application

On a brand new HP 6540b (WD685EA#BED) with 2GB RAM a user is getting a BSOD when printing (to any printer even PDF...they all work fine from other applications) from one of our applications.

OS is Win 7 Pro x86. Other users also on Win 7 x86/x64 have no problems printing from that same application.

I'm getting win32k.sys as the possible cause. I'm attaching two minidumps.

Any assistance would be greatly appreciated.

PS: I did a couple passes with memtest and memory seems to be just fine.

My System SpecsSystem Spec
25 Mar 2010   #2

Windows 7 Professional x86

Problem fixed by updating the application.
My System SpecsSystem Spec

 Crash when printing from a certain application

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