Crash when printing from a certain application


  1. CypherBit
    Posts : 2
    Windows 7 Professional x86
       New #1

    Crash when printing from a certain application


    On a brand new HP 6540b (WD685EA#BED) with 2GB RAM a user is getting a BSOD when printing (to any printer even PDF...they all work fine from other applications) from one of our applications.

    OS is Win 7 Pro x86. Other users also on Win 7 x86/x64 have no problems printing from that same application.

    I'm getting win32k.sys as the possible cause. I'm attaching two minidumps.

    Any assistance would be greatly appreciated.

    PS: I did a couple passes with memtest and memory seems to be just fine.
    Last edited by CypherBit; 25 Mar 2010 at 06:06.
      My Computer
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  3. CypherBit
    Posts : 2
    Windows 7 Professional x86
    Thread Starter
       New #2

    Problem fixed by updating the application.
      My Computer
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