Please Help Computer Crashing


  1. Posts : 3
    Windows 7
       #1

    Please Help Computer Crashing


    Greetings I have a custom built pc that was put together by a friend of mine who no longer lives near me. This makes it very difficult for me to find assistance in all computer related issues. This last issue has by far been the most confusing problem to date. I recently upgraded my computer to windows 7 64 bit and have been playing computer games through steam pretty much issue free. Then recently I installed battlefield bad company 2 off of steam and upon running it, it forced me to download something called "Microsoft C++ 2005" and update my drivers. As soon as this file installed my screen resolution tweaked out and caused my computer to crash. Now it keeps booting in with a distorted screen and takes me to the blue screen of death where it crashes again. I can't boot into safemode either my keyboard won't let me scroll up. Please any suggestions are greatly appreciated.
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome!

    You may want to perform a system restore until we get this figured out.

    Could you please upload your dmps for analysis? https://www.sevenforums.com/crash-loc...d-problem.html

    Thanks,
    ~JK
      My Computer


  3. Posts : 3
    Windows 7
    Thread Starter
       #3

    Ok, well after continuously restarting about 15 times the computer fixed itself and I am now happy to say I am able to use this computer. However this issue has been a recurring one and I am unsure I'm brave enough to retry battlefield bad company 2 until I have the issue figured out. Heres my minidump zipped, I believe, in the way the link you provided demonstrated.
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    Looks like your ATI drivers are causing the problem. I suggest updating them.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\minidump\032610-32245-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a05000 PsLoadedModuleList = 0xfffff800`02c42e50
    Debug session time: Fri Mar 26 13:47:51.347 2010 (GMT-4)
    System Uptime: 0 days 0:00:38.235
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..
    Loading User Symbols
    Loading unloaded module list
    ....
    Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dxgkrnl.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80063834e0, fffff88002c8002c, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+602c )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80063834e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88002c8002c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+602c
    fffff880`02c8002c 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`02589988 fffff880`04ee3ef8 : 00000000`00000116 fffffa80`063834e0 fffff880`02c8002c 00000000`00000000 : nt!KeBugCheckEx
    fffff880`02589990 00000000`00000116 : fffffa80`063834e0 fffff880`02c8002c 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
    fffff880`02589998 fffffa80`063834e0 : fffff880`02c8002c 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
    fffff880`025899a0 fffff880`02c8002c : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`063834e0
    fffff880`025899a8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`04ee3c02 : atikmpag+0x602c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    atikmpag+602c
    fffff880`02c8002c 4883ec28        sub     rsp,28h
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  atikmpag+602c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b8dd275
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 3
    Windows 7
    Thread Starter
       #5

    I definitely just updated my ati drivers (at least i believe i did) and unfortunately the same error just happened after about 4 hours of use. any suggestions?
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Try uninstalling the drivers completely from Device Manager, reboot, and let Windows automatically install drivers.
      My Computer


 

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