Windows 7 Blue screen of death crashes!!


  1. Posts : 2
    Windows 7 64Bit
       #1

    Windows 7 Blue screen of death crashes!!


    Hi Guys, Have read through a few threads and it seems you have helped out others in the same sort of predicament. I have windows 7 64bit, I really at the moment only have photoshop CS4 (64 bit) mcafee, and a few games installed and my system crashes about once a day.

    I did have tons of games and programs installed on this laptop before but i was getting about 10 random crashes a day so i did a clean install and started again but the problem has arisen again.

    My system specs are:
    Acer Aspire 7738g
    Intel Core 2 Duo T6600 2.2Ghz
    Nvidia GeForce Gt240M
    4Gb DDR3

    I have uploaded a .rar file with 3 minidumps as well.

    Thanks!!

    Tom
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome!

    It looks like all of them were caused by your nVidia driver nvlddmkm.sys. Try uninstalling your nVidia drivers and installing the latest version.

    You may need to try many different drivers until you get satisfactory results.

    Good luck!

    ~JK

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\Desktop\032910-25490-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`0300d000 PsLoadedModuleList = 0xfffff800`0324ae50
    Debug session time: Mon Mar 29 06:30:10.491 2010 (GMT-4)
    System Uptime: 0 days 23:50:16.458
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols
    Loading unloaded module list
    .......
    Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dxgkrnl.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8004447410, fffff88004e4fb10, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+5e4b10 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8004447410, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004e4fb10, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+5e4b10
    fffff880`04e4fb10 4053            push    rbx
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`09194b48 fffff880`03f0def8 : 00000000`00000116 fffffa80`04447410 fffff880`04e4fb10 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`09194b50 00000000`00000116 : fffffa80`04447410 fffff880`04e4fb10 ffffffff`c000009a 00000000`00000004 : dxgkrnl+0x5cef8
    fffff880`09194b58 fffffa80`04447410 : fffff880`04e4fb10 ffffffff`c000009a 00000000`00000004 00000000`00000001 : 0x116
    fffff880`09194b60 fffff880`04e4fb10 : ffffffff`c000009a 00000000`00000004 00000000`00000001 fffffa80`04447410 : 0xfffffa80`04447410
    fffff880`09194b68 ffffffff`c000009a : 00000000`00000004 00000000`00000001 fffffa80`04447410 fffff880`03ee1867 : nvlddmkm+0x5e4b10
    fffff880`09194b70 00000000`00000004 : 00000000`00000001 fffffa80`04447410 fffff880`03ee1867 fffff880`04e4fb10 : 0xffffffff`c000009a
    fffff880`09194b78 00000000`00000001 : fffffa80`04447410 fffff880`03ee1867 fffff880`04e4fb10 fffffa80`07bf5000 : 0x4
    fffff880`09194b80 fffffa80`04447410 : fffff880`03ee1867 fffff880`04e4fb10 fffffa80`07bf5000 00000000`00000000 : 0x1
    fffff880`09194b88 fffff880`03ee1867 : fffff880`04e4fb10 fffffa80`07bf5000 00000000`00000000 ffffffff`c000009a : 0xfffffa80`04447410
    fffff880`09194b90 fffff880`04e4fb10 : fffffa80`07bf5000 00000000`00000000 ffffffff`c000009a ffffffff`ff676980 : dxgkrnl+0x30867
    fffff880`09194b98 fffffa80`07bf5000 : 00000000`00000000 ffffffff`c000009a ffffffff`ff676980 fffffa80`07bdd010 : nvlddmkm+0x5e4b10
    fffff880`09194ba0 00000000`00000000 : ffffffff`c000009a ffffffff`ff676980 fffffa80`07bdd010 00000000`00000000 : 0xfffffa80`07bf5000
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nvlddmkm+5e4b10
    fffff880`04e4fb10 4053            push    rbx
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  nvlddmkm+5e4b10
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a6f0977
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 64Bit
    Thread Starter
       #3

    aaahhh ok, so if I uninstall, reboot, then should i not necessarily install the latest driver for my video card but try a few out?

    really hope this works, thanks so much.
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    Often times the driver Windows Update finds is not the same as the latest one released by the manufacturer.

    I can't tell you that the latest driver is going to work, or the oldest one you can find. Different drivers work for different people, for whatever reason.
      My Computer


 

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