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Windows 7: Audio Issue Causes Daily Crashes

28 Mar 2010   #1
bylto

Windows 7 Home Premium 64 Bit
 
 
Audio Issue Causes Daily Crashes

Hi guys.

I'm using Win 7 Home Premium 64 bit on a Dell Studio 1555.

I got it Xmas 09. Shortly after purchase and ever since, I get the following problem...

When watching a YouTube video (or anything with audio) the browser will freeze as it tries to load. It's the same on all browsers. I have to close the browser totally. After this happens once it won't play any audio or video whatsoever again.

If I then try to play an mp3 file from my hard drive, it won't do it. To get everything working again I have to restart the computer. When I attempt to shut down it says it can't because of the following...

"playing logoff sound"

so this prevents shut down until I manually shut it down. This is why I think it's an audio issue.

Thanks for any help. If you need to me to upload anything, that's fine, but please let me know how since I'm a noob!

Thanks again.


My System SpecsSystem Spec
.
28 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bylto View Post
Hi guys.

I'm using Win 7 Home Premium 64 bit on a Dell Studio 1555.

I got it Xmas 09. Shortly after purchase and ever since, I get the following problem...

When watching a YouTube video (or anything with audio) the browser will freeze as it tries to load. It's the same on all browsers. I have to close the browser totally. After this happens once it won't play any audio or video whatsoever again.

If I then try to play an mp3 file from my hard drive, it won't do it. To get everything working again I have to restart the computer. When I attempt to shut down it says it can't because of the following...

"playing logoff sound"

so this prevents shut down until I manually shut it down. This is why I think it's an audio issue.

Thanks for any help. If you need to me to upload anything, that's fine, but please let me know how since I'm a noob!

Thanks again.
probably a conflict between the audio driver and mobo. can you tell us what audio card/chipset you have?

ken
My System SpecsSystem Spec
28 Mar 2010   #3
bylto

Windows 7 Home Premium 64 Bit
 
 

I looked up Device Manager and it says the following

ATI high def audio device
IDT high def audio codec

Not sure what chipset is or where to find it. Could you let me know and if there's anything else you need?

Thanks for your help
My System SpecsSystem Spec
.

28 Mar 2010   #4
bylto

Windows 7 Home Premium 64 Bit
 
 
minidump attached

I noticed other people had included minidumps so I zipped my folder and attached it to this post.

Hope someone can help. Thanks.
My System SpecsSystem Spec
28 Mar 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bylto View Post
I noticed other people had included minidumps so I zipped my folder and attached it to this post.

Hope someone can help. Thanks.
You have four different causes. First your Mcaffee (mfehidk.sys) is involved in two of them, then your usbvideo, in two more, your cd rom in the remaining two.

With that many causes I would have to think some sort of hardware problem.

I would first remove mcaffee.
then update the usbvideo driver
finally update the cd driver.

Just to make sure there is no corrupt system files I would also run a system file check
to do that
type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know the results

Ken


Code:
011410-24398-01.dmp    1/14/2010 4:22:46 AM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    fffff880`05d7a01a    fffff880`02df5958    fffff880`02df51b0    cdrom.sys    cdrom.sys+bbb4                    x64        C:\Users\K\Desktop\Minidump\011410-24398-01.dmp    2    15    7600    
012010-22152-01.dmp    1/20/2010 2:28:16 PM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    fffff880`05c03037    fffff880`02dd2958    fffff880`02dd21b0    usbvideo.sys    usbvideo.sys+26e20                    x64        C:\Users\K\Desktop\Minidump\012010-22152-01.dmp    2    15    7600    
012810-22916-01.dmp    1/28/2010 1:27:20 PM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    fffff880`04c5801a    fffff880`02de7958    fffff880`02de71b0    usbvideo.sys    usbvideo.sys+62e0                    x64        C:\Users\K\Desktop\Minidump\012810-22916-01.dmp    2    15    7600    
122809-31886-01.dmp    12/28/2009 7:06:26 PM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    00000002`00000011    fffff880`02de0708    fffff880`02ddff60    mfehidk.sys    mfehidk.sys+255a5                    x64        C:\Users\K\Desktop\Minidump\122809-31886-01.dmp    2    15    7600    
012710-31746-01.dmp    1/27/2010 7:46:46 PM    DRIVER_POWER_STATE_FAILURE    0x0000009f    00000000`00000003    fffffa80`03d0d060    fffff800`03de44d8    fffffa80`04247830    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\Minidump\012710-31746-01.dmp    2    15    7600    
012810-24148-01.dmp    1/28/2010 10:22:02 AM    DRIVER_POWER_STATE_FAILURE    0x0000009f    00000000`00000003    fffffa80`03d0d840    fffff800`03dea4d8    fffffa80`04a338d0    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\Minidump\012810-24148-01.dmp    2    15    7600
My System SpecsSystem Spec
28 Mar 2010   #6
bylto

Windows 7 Home Premium 64 Bit
 
 

Thanks ZigZag.

I uninstalled McAffee and performed the scan.

Result of the scan...

...found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\windows\Logs\CBS\CBS.log

When I try to open that location I get "access denied".

Quote:
then update the usbvideo driver
finally update the cd driver.
I don't know how to do this. I went into Devices & Printers but couldn't find anything in there.

Mark
My System SpecsSystem Spec
30 Mar 2010   #7
bylto

Windows 7 Home Premium 64 Bit
 
 

Just bumping this in case anyone had any further ideas. The problem described in the first post has occurred 3 times since the last post.

I managed to try all zigzags suggestions, but they had no effect. The only thing I could fully complete was the following
Quote:
Result of the scan...

...found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\windows\Logs\CBS\CBS.log

When I try to open that location I get "access denied".
Does anyone know how to access and what to do to remove any corrupt files?

Thanks again.

Mark
My System SpecsSystem Spec
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