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Windows 7: Kernel power error event id 41

28 Mar 2010   #1
satanrules666

Windows 7 Ultimate 64 bit
 
 
Kernel power error event id 41

hi there all i recently got a new ati sapphire hd5850 graphics card laterly and since i have had the card ive been receiveing kernel power errors and even blue screens
i have a Imicro 750watt power supply and i dont know if this could be causing the problem or not ive received about 2 blue screens and have 5 minidump files

i was certain the power supply had enough juice to run the card and each 12 volt rail has 20 amps though i duno if they are 75 watt cables which could be the problem anyway the problem appears to happen after gaming when i come back to windows the whole system will lock up and the screen goes off ie the lights are on but nobodies home

the weird thing is this happens in a space of days anyways was wondering if someone could read the minidump files for me i dont know how or of any programs that can read minidumps

cheers in advance


My System SpecsSystem Spec
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28 Mar 2010   #2
satanrules666

Windows 7 Ultimate 64 bit
 
 

o yea sorry to double post but i forgot to tell people my email if someone can tell me what is wrong with this or any insite at all please feel free to email me at sean_l_666@hotmail.com
My System SpecsSystem Spec
30 Mar 2010   #3
satanrules666

Windows 7 Ultimate 64 bit
 
 

as no one will even post on here i did some of my own research and i downloaded a program called WinDbg this can read the minidump files and tell me what possibly caused the crash i was having

and every single time its one of ati's drivers the driver that causes the crash is the Atikmpag.sys hdmi miniport driver well well it

strange as it was not even connected to that as my monitor is the only thing connected to the card and connects straight to the dvi port

also to mention i set the voltage on all my corsair ram sticks to 1.8

and also found out more interesting things from this forum
http://www.techsupportforum.com/micr...ower-41-a.html this forum told me to change the power state on my mobo bios

in the bios of my mobo i found my acpi state was set to s1 and s3 as i can remember s3 is the power saving state

so changed that to s1 and sweet as two days and no more crashes

however ill keep looking as sometimes this curse comes back every 5 days and then you get kernel power errors again

ATI sort your ****en drivers out
My System SpecsSystem Spec
.

03 Apr 2010   #4
satanrules666

Windows 7 Ultimate 64 bit
 
 

and **** its back again aprrox 6 days later i was playing command and conquer 3 for about 2 hours and then go back to windows go on msn and then i unpause dreamscene which i hacked into windows 7 and **** here we go again

back with the ****en kernel power errors
My System SpecsSystem Spec
03 Apr 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by satanrules666 View Post
hi there all i recently got a new ati sapphire hd5850 graphics card laterly and since i have had the card ive been receiveing kernel power errors and even blue screens
i have a Imicro 750watt power supply and i dont know if this could be causing the problem or not ive received about 2 blue screens and have 5 minidump files

i was certain the power supply had enough juice to run the card and each 12 volt rail has 20 amps though i duno if they are 75 watt cables which could be the problem anyway the problem appears to happen after gaming when i come back to windows the whole system will lock up and the screen goes off ie the lights are on but nobodies home

the weird thing is this happens in a space of days anyways was wondering if someone could read the minidump files for me i dont know how or of any programs that can read minidumps

cheers in advance
These crashes were all caused by your video driver. I would go to the mfr site and download the uninstall tool to remove all remnants of the current driver. Then install a fresh copy.

Let us know if you need help

Ken

Code:
022010-22698-01.dmp    2/20/2010 1:23:38 PM        0x00000116    fffffa80`053934e0    fffff880`07a81024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\Seven Forums\Minidumps\022010-22698-01.dmp    4    15    7600    
030810-21855-01.dmp    3/8/2010 9:15:40 PM        0x00000116    fffffa80`041024e0    fffff880`04006024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\Seven Forums\Minidumps\030810-21855-01.dmp    4    15    7600    
031610-22963-01.dmp    3/16/2010 6:54:30 PM        0x00000116    fffffa80`03df43e0    fffff880`04006024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\Seven Forums\Minidumps\031610-22963-01.dmp    4    15    7600    
032010-19328-01.dmp    3/20/2010 10:34:32 PM        0x00000116    fffffa80`043cf010    fffff880`0415d024    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\Seven Forums\Minidumps\032010-19328-01.dmp    4    15    7600    
032710-17752-01.dmp    3/27/2010 6:07:58 PM        0x00000116    fffffa80`06fc7310    fffff880`0419602c    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\Seven Forums\Minidumps\032710-17752-01.dmp    4    15    7600
ANALYSIS
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Seven Forums\Minidumps\031610-22963-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c52000 PsLoadedModuleList = 0xfffff800`02e8fe50
Debug session time: Tue Mar 16 01:53:13.623 2010 (GMT-4)
System Uptime: 0 days 6:12:33.621
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...........
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003df43e0, fffff88004006024, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6024 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003df43e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004006024, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6024
fffff880`04006024 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`061a39c8 fffff880`04f1fef8 : 00000000`00000116 fffffa80`03df43e0 fffff880`04006024 00000000`00000000 : nt!KeBugCheckEx
fffff880`061a39d0 00000000`00000116 : fffffa80`03df43e0 fffff880`04006024 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`061a39d8 fffffa80`03df43e0 : fffff880`04006024 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`061a39e0 fffff880`04006024 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`03df43e0
fffff880`061a39e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`04f1fc02 : atikmpag+0x6024


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmpag+6024
fffff880`04006024 4883ec28        sub     rsp,28h

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmpag+6024

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b7325af

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04000000 fffff880`04034000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Feb 10 16:31:27 2010 (4B7325AF)
    CheckSum:         0003374F
    ImageSize:        00034000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
03 Apr 2010   #6
satanrules666

Windows 7 Ultimate 64 bit
 
 

thanks for the reply bro thaught this forum was dead i will try what you said hope it works

otherwise will prob get a new psu

as pcgear replaced my silverstone with this budget imicro a brand ive never heard before
My System SpecsSystem Spec
03 Apr 2010   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Here is some more info: Bug Check 0x116: VIDEO_TDR_ERROR
My System SpecsSystem Spec
03 Apr 2010   #8
satanrules666

Windows 7 Ultimate 64 bit
 
 

i discovered today after uninstalling my graphic card driver and using the ati removal tool aswell as driver sweeper to perge everything ati from my computer afterwards when i had reset my computer i still had the install for 10.3 so i installed that and there we go error messaages about a driver inf not being found the setup must have got courrupted when i downloaded the new driver as atm im on dial up as telecom here cap you to hell and you dont get new usage for 20 days

anyway i still had 10.2 which installed correctly

this blue screen thing is a nightmare if its a problem on atis side i wish they would fix this thing once and for all

if i still get blue screens i might get a new power supply and change from my asus m3n ht deluxe mobo to a asus one with a amd chipset that will support am2+ cpus

but ati one should not have to go buy a brand new mobo with a amd chipset as my current one has a nvidia chipset

this computer is pretty much a girl friend as it did wat all my girlfriends did take your money
My System SpecsSystem Spec
14 Apr 2010   #9
satanrules666

Windows 7 Ultimate 64 bit
 
 

sorry for the late as reply and thanks to both of you zigzag3143 and whs

zigzag3143 you where 100 pacent correct if was the drivers

also found out i had a virus that was corrupting everything driver related i installed

i have reinstalled windows 7 now after i formated my hard drive and everything works awesomely now thanks both of you
My System SpecsSystem Spec
05 Aug 2010   #10
satanrules666

Windows 7 Ultimate 64 bit
 
 

I got a major update for all

i upgraded got a new motherboard and all and today i checked my cpu to wonder if it was the reason i was getting kernel power errors

i take the heatsink off mmmm no thermal compound at all thats right people

i payed for my old computer to be built at a store called pc gear here in dunedin new zealand and they forgot the thermal compound completely

so no wonder i got kernel power errors my cpu was overheating
My System SpecsSystem Spec
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