I have a Dell D620 running windows 7. In the past couple months I have had a handful of BSOD's at start up. The sign in page comes up and boom Blue Screen. Attached are the dump files.
32 bit OS
Core2 Duo
4GB ram
The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.
Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds
OLD DRIVERS THAT NEED TO BE UPDATEDCode:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\032710-18330-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82c4b000 PsLoadedModuleList = 0x82d93810 Debug session time: Sat Mar 27 17:58:18.579 2010 (GMT-4) System Uptime: 0 days 0:00:19.685 Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Loading Kernel Symbols ............................................................... ................................................................ ................ Loading User Symbols Loading unloaded module list ...... Unable to load image \SystemRoot\system32\DRIVERS\ndiscdp.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ndiscdp.sys *** ERROR: Module load completed but symbols could not be loaded for ndiscdp.sys ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {0, 2, 1, 9844c95a} ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
Code:HSX_CNXT.sys 0x96b19000 0x96bcf000 0x000b6000 0x438fa5f5 12/1/2005 9:40:05 PM HSXHWAZL.sys 0x93783000 0x937bd000 0x0003a000 0x438fa5fa 12/1/2005 9:40:10 PM HSX_DPV.sys 0x96a22000 0x96b19000 0x000f7000 0x438fa624 12/1/2005 9:40:52 PM ndiscdp.sys ndiscdp.sys+195a 0x9844b000 0x9844f180 0x00004180 0x48970848 8/4/2008 9:46:48 AM dne2000.sys 0x92379000 0x92397e80 0x0001ee80 0x4918d8e9 11/10/2008 8:59:21 PM nvlddmkm.sys 0x9121f000 0x91951100 0x00732100 0x49b11b66 3/6/2009 8:47:34 AM CdpPacket.sys 0x937db000 0x937e3ae0 0x00008ae0 0x49b185fc 3/6/2009 4:22:20 PM b57nd60x.sys 0x92277000 0x922b3000 0x0003c000 0x49f44256 4/26/2009 7:15:34 AM
I will try what you suggested. I don't think you were insinuating that my copy is not genuine but it is and validated. It is my work lap top.
Some of the drivers that need updating are cisco drivers and I am fairly certain there is no updated version; Which sucks. I already know the CdpPacket.sys one is not compatible but it is required for apps that I must run.
I ran the sfc.exe cmd and will hope that this helps. otherwise I will have to wipe my lap top clean again. My supervisor allowed for our MSDN subscription to expire. So finding support with Microsoft will not be easy.
Edit: Thanks for the quick reply!
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