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Windows 7: stop 0x0000003b

29 Mar 2010   #1
Jeremy Leo

Windows 7
 
 
stop 0x0000003b

This computer is having random crashes. The client says it's generally when he runs a program like Scrabble. I am including an html of the minidumps.

Thank you.


My System SpecsSystem Spec
.
29 Mar 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Could you please upload the actual dmp files for us? https://www.sevenforums.com/crash-loc...d-problem.html

Thanks,
~JK
My System SpecsSystem Spec
30 Mar 2010   #3
Jeremy Leo

Windows 7
 
 
Here you go

Sorry about that.
My System SpecsSystem Spec
.

30 Mar 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

These ones are pretty straightforward: memory corruption.

Download a copy of Memtest86 and burn the ISO to a CD using ImgBurn. Boot from the CD, and run at least 5 passes.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\032510-28080-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca1e50
Debug session time: Thu Mar 25 16:16:49.559 2010 (GMT-4)
System Uptime: 0 days 1:47:49.198
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002d7be1f, fffff880060d9a10, 0}

Probably caused by : memory_corruption ( nt!MiUnsecureVirtualMemory+15f )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002d7be1f, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880060d9a10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiUnsecureVirtualMemory+15f
fffff800`02d7be1f 488b0f          mov     rcx,qword ptr [rdi]

CONTEXT:  fffff880060d9a10 -- (.cxr 0xfffff880060d9a10)
rax=0000000000000001 rbx=fffffa8002ab2b60 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa8002522b30 rdi=0000000000000000
rip=fffff80002d7be1f rsp=fffff880060da3f0 rbp=0000000039050765
 r8=0000000000000070  r9=0000000000000000 r10=0000000000000000
r11=fffff880060d9ed0 r12=fffffa8002522d48 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!MiUnsecureVirtualMemory+0x15f:
fffff800`02d7be1f 488b0f          mov     rcx,qword ptr [rdi] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GHScrabble.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002d7be1f

STACK_TEXT:  
fffff880`060da3f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiUnsecureVirtualMemory+0x15f


FOLLOWUP_IP: 
nt!MiUnsecureVirtualMemory+15f
fffff800`02d7be1f 488b0f          mov     rcx,qword ptr [rdi]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiUnsecureVirtualMemory+15f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

STACK_COMMAND:  .cxr 0xfffff880060d9a10 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f

BUCKET_ID:  X64_0x3B_nt!MiUnsecureVirtualMemory+15f

Followup: MachineOwner
---------
My System SpecsSystem Spec
30 Mar 2010   #5
Jeremy Leo

Windows 7
 
 

I ran memtest86 6 times and it found no errors. Any other ideas?

Thank you in advance.
My System SpecsSystem Spec
30 Mar 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

How much RAM do you have?
My System SpecsSystem Spec
31 Mar 2010   #7
Jeremy Leo

Windows 7
 
 
Specs

It has 3 GB of memory. The laptop is a HP G60. It has an Intel Celeron 2.20GHz, and it's running Windows 7 Home Premium 64-bit.
My System SpecsSystem Spec
31 Mar 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Jeremy Leo View Post
I ran memtest86 6 times and it found no errors. Any other ideas?

Thank you in advance.
Did you run it 6 times, or for 6 passes?

Be sure to run it for at least 5 passes for that amount of RAM.
My System SpecsSystem Spec
31 Mar 2010   #9
Jeremy Leo

Windows 7
 
 
6 Passes

I should actually say that it was on pass 6 when I shut it off. It had been running for 3+ hours. It said no errors and I didn't see anything on there that would indicate an error. However, I'm used to Windows Memory Diagnostic so Memtest is a little new to me.
My System SpecsSystem Spec
31 Mar 2010   #10
Jonathan_King

Windows 7 Professional x64
 
 

Do you have any machines you could borrow the RAM from?

Make sure it is the same type as what you use; you can download Speccy if you're not sure.
My System SpecsSystem Spec
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 stop 0x0000003b




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