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Windows 7: HELP! BSODs on laptop Toshiba U505-S2005

30 Mar 2010   #1
spike777

Windows 7
 
 
HELP! BSODs on laptop Toshiba U505-S2005

Hi, I bought a laptop Toshiba U505-S2005 and in this time the computer showed me the blue screen several times, then it restarted.

It has Windows 7 64 bit. I made all the Windows and Toshiba updates, but the BSOD keeps showing up.

I'm attaching the dumps files, I would really appreciate if someone can read them and tell me what's the problem.

Please someone can help me?

Thanks!
Ele


My System SpecsSystem Spec
.
30 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by spike777 View Post
Hi, I bought a laptop Toshiba U505-S2005 and in this time the computer showed me the blue screen several times, then it restarted.

It has Windows 7 64 bit. I made all the Windows and Toshiba updates, but the BSOD keeps showing up.

I'm attaching the dumps files, I would really appreciate if someone can read them and tell me what's the problem.

Please someone can help me?

Thanks!
Ele



Code:
032410-20014-01.dmp    3/24/2010 10:36:51 PM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    00000000`00000000    fffff880`035ba8d8    fffff880`035ba130    Thpevm.SYS    Thpevm.SYS+9aa                    x64        C:\Users\K\Desktop\New folder (3)\032410-20014-01.dmp    4    15    7600    
032310-22588-01.dmp    3/23/2010 1:21:30 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000096    fffff800`03359891    fffff880`071f8fd0    00000000`00000000    igdkmd64.sys    igdkmd64.sys+26b8cc                    x64        C:\Users\K\Desktop\New folder (3)\032310-22588-01.dmp    4    15    7600    
032810-37253-01.dmp    3/28/2010 6:48:27 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff960`000e4660    fffff880`08c37d40    00000000`00000000    win32k.sys    win32k.sys+94660                    x64        C:\Users\K\Desktop\New folder (3)\032810-37253-01.dmp    4    15    7600    
032910-30295-01.dmp    3/29/2010 9:02:21 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    00000000`007253a4    00000000`00000000    00000000`6d5cc595    00000000`00000008    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\032910-30295-01.dmp    4    15    7600    
032710-22120-01.dmp    3/27/2010 6:42:51 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\New folder (3)\032710-22120-01.dmp    4    15    7600    
032810-55551-01.dmp    3/28/2010 2:05:28 AM    BUGCODE_USB_DRIVER    0x000000fe    00000000`00000008    00000000`00000006    00000000`0000000b    fffffa80`08eda640    usbhub.sys    usbhub.sys+129ec                    x64        C:\Users\K\Desktop\New folder (3)\032810-55551-01.dmp    4    15    7600
You have several causes of the crashes. Your usb hub, your video driver, thpevm.sys, etc when there are that many sources I have to think hardware. Use these instructions to find out what it means and what to check https://www.sevenforums.com/crash-loc...-what-try.html

Let us know if you need help

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder (3)\032310-22588-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03018000 PsLoadedModuleList = 0xfffff800`03255e50
Debug session time: Tue Mar 23 00:20:33.216 2010 (GMT-4)
System Uptime: 0 days 4:54:24.829
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000096, fffff80003359891, fffff880071f8fd0, 0}

Probably caused by : hardware ( nt!NtQueryInformationToken+eff )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: fffff80003359891, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880071f8fd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.

FAULTING_IP: 
nt!NtQueryInformationToken+eff
fffff800`03359891 44              ???

CONTEXT:  fffff880071f8fd0 -- (.cxr 0xfffff880071f8fd0)
rax=fffff80003359818 rbx=0000000001a7ea28 rcx=00000000c7282ad4
rdx=fffff80003018000 rsi=000000000000000c rdi=0000000000000000
rip=fffff80003359891 rsp=fffff880071f99b0 rbp=fffff880071f9ca0
 r8=fffff88008c784c0  r9=0000000000000004 r10=fffff80003358990
r11=fffff80003089138 r12=0000000001a7ea20 r13=0000000000000000
r14=0000000000000001 r15=0000000000000004
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!NtQueryInformationToken+0xeff:
fffff800`03359891 44              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

MISALIGNED_IP: 
nt!NtQueryInformationToken+eff
fffff800`03359891 44              ???

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003359891

STACK_TEXT:  
fffff880`071f99b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtQueryInformationToken+0xeff


FOLLOWUP_IP: 
nt!NtQueryInformationToken+eff
fffff800`03359891 44              ???

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!NtQueryInformationToken+eff

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .cxr 0xfffff880071f8fd0 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

BUCKET_ID:  X64_IP_MISALIGNED

Followup: MachineOwner
---------
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder (3)\032410-20014-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0304c000 PsLoadedModuleList = 0xfffff800`03289e50
Debug session time: Wed Mar 24 19:39:05.515 2010 (GMT-4)
System Uptime: 0 days 0:00:11.107
Loading Kernel Symbols
...............................................................
.................................
Loading User Symbols
Unable to load image \SystemRoot\system32\DRIVERS\Thpevm.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Thpevm.SYS
*** ERROR: Module load completed but symbols could not be loaded for Thpevm.SYS
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, 0, fffff880035ba8d8, fffff880035ba130}

Probably caused by : Thpevm.SYS ( Thpevm+9aa )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: fffff880035ba8d8, Exception Record Address
Arg4: fffff880035ba130, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+9aa
00000000`00000000 ??              ???

EXCEPTION_RECORD:  fffff880035ba8d8 -- (.exr 0xfffff880035ba8d8)
ExceptionAddress: 0000000000000000
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000

CONTEXT:  fffff880035ba130 -- (.cxr 0xfffff880035ba130)
rax=0000000000000000 rbx=fffffa800499e500 rcx=0000000000000000
rdx=0000000000000081 rsi=0000000000000081 rdi=0000000000000081
rip=0000000000000000 rsp=fffff880035bab18 rbp=fffffa8004a60000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=fffff88000efef44
r14=0000000000008004 r15=fffff880009eaf40
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
00000000`00000000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  0000000000000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f40e0
 0000000000000000 

FOLLOWUP_IP: 
Thpevm+9aa
fffff880`01bfe9aa ??              ???

FAILED_INSTRUCTION_ADDRESS: 
+6004952f036adcb0
00000000`00000000 ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff88001bfe9aa to 0000000000000000

STACK_TEXT:  
fffff880`035bab18 fffff880`01bfe9aa : 00000000`00000081 00000000`54414448 00000000`00000081 fffffa80`0499e560 : 0x0
fffff880`035bab20 00000000`00000081 : 00000000`54414448 00000000`00000081 fffffa80`0499e560 00000000`00000000 : Thpevm+0x9aa
fffff880`035bab28 00000000`54414448 : 00000000`00000081 fffffa80`0499e560 00000000`00000000 00000000`00000000 : 0x81
fffff880`035bab30 00000000`00000081 : fffffa80`0499e560 00000000`00000000 00000000`00000000 00000000`00000000 : 0x54414448
fffff880`035bab38 fffffa80`0499e560 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x81
fffff880`035bab40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 ffff0000`02e45e88 : 0xfffffa80`0499e560


SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  Thpevm+9aa

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Thpevm

IMAGE_NAME:  Thpevm.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  4a487829

STACK_COMMAND:  .cxr 0xfffff880035ba130 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_NULL_IP_Thpevm+9aa

BUCKET_ID:  X64_0x7E_NULL_IP_Thpevm+9aa

Followup: MachineOwner
---------
My System SpecsSystem Spec
30 Mar 2010   #3
spike777

Windows 7
 
 

Thanks for the answer!

So you think that the laptop have hardware problems? it may be damaged? Because it is brand new, it should not have to have these errors, right?
My System SpecsSystem Spec
.

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 HELP! BSODs on laptop Toshiba U505-S2005




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