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Windows 7: Random Restarting

02 Apr 2010   #11
seangalea

Windows 7 Ultimate 32-bit
 
 

<BUMP>


My System SpecsSystem Spec
.
02 Apr 2010   #12
seangalea

Windows 7 Ultimate 32-bit
 
 

I just experienced another restart and immeditly after booting I went to Event Viewer. Found the Critical Error:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

-System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {I'm not sure if it is safe sendig this}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2010-04-02T16:08:21.749218000Z
EventRecordID19102Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerSEAN-Security[ UserID] S-1-5-18

-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0
My System SpecsSystem Spec
02 Apr 2010   #13
ryo

 
 

have you try to Repair Install

maybe that can help.
My System SpecsSystem Spec
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02 Apr 2010   #14
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

It is too bad that we have no Bugcheck codes (in Event Data). With those we could get some better idea. Suggest you remove the "automatically restart option" from startup and recovery. For that do the following:

Right click "My Computer" and choose Properties. Click on "Advanced System Settings" (in the top left), then the "Advanced tab. Here go to the "Settings" button listed under "Startup and Recovery". In the middle of this box under "System failure" there is a check box next to "Automatically restart". Uncheck this box. Now OK out of "Startup and Recovery" and "System Properties"

Next time that happens, analyse the Kernel Memory Dump (it is at: %SystemRoot%\MEMORY.DMP) with the Bugcheck codes given above. On a blue screen the Bugcheck code is after "Stop:".

My System SpecsSystem Spec
03 Apr 2010   #15
seangalea

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by whs View Post
It is too bad that we have no Bugcheck codes (in Event Data). With those we could get some better idea. Suggest you remove the "automatically restart option" from startup and recovery. For that do the following:

Right click "My Computer" and choose Properties. Click on "Advanced System Settings" (in the top left), then the "Advanced tab. Here go to the "Settings" button listed under "Startup and Recovery". In the middle of this box under "System failure" there is a check box next to "Automatically restart". Uncheck this box. Now OK out of "Startup and Recovery" and "System Properties"

Next time that happens, analyse the Kernel Memory Dump (it is at: %SystemRoot%\MEMORY.DMP) with the Bugcheck codes given above. On a blue screen the Bugcheck code is after "Stop:".

I unticked that box.

I did not understand well what did u say about the bugcheck code. Can u explain better? (btw I get no blue screens. Just an immediate restart)

EDIT: Did I disable something imporant when unticiking that box?
My System SpecsSystem Spec
03 Apr 2010   #16
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote:
-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0
BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0
This is what you have in your event data - all zeros. That means we have no clue what is going on. Check whether your new crashdump has better event data. And no, nothing got broken.
My System SpecsSystem Spec
03 Apr 2010   #17
seangalea

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by whs View Post
Check whether your new crashdump has better event data.
Im sorry but I dont under stand techinical words... what is crashdump? and how can I check that? I mean the data reamins the same... everything 0...
My System SpecsSystem Spec
03 Apr 2010   #18
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

So the bugcheck codes are still all zeros?
My System SpecsSystem Spec
03 Apr 2010   #19
seangalea

Windows 7 Ultimate 32-bit
 
 

Yeah...
(I hope im doing it the right way though...)
My System SpecsSystem Spec
03 Apr 2010   #20
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

You might want to double check. It is not normal that the system restarted after all.
My System SpecsSystem Spec
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 Random Restarting




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