Random Restarting

Jonathan_King · 14 Apr 2010

I recommend uninstalling AVG completely also. Then download and install Microsoft Security Essentials.

chev65 · 14 Apr 2010

I can help the Op out if he can post his bios settings for me. The required settings will look something like this. Just copy and paste this to another post then change the bios voltage and memory settings to match your own and post them please. :)

Parameters Setting Current
CPU Frequency, MHz 3000
FSB 1333.3
CPU multiplier 9x
CPU n/2 ratio disabled
FSB Clock mode auto
fsb memory ratio auto
fsb qdr MHz auto 1333.3
actual fsb qdr MHz 1333.3
Memory (ddr) MHz Auto 1333.3
actual Memory (ddr) MHz 1333.3

MEMORY SETTINGS

Memory timing Optimal
tcl (cas latency) auto (9) 9
trcd auto(9) 9
trp auto (9) 9
tras auto (24) 24
Command per clock (cmd) auto (1t) 1t

ADVANCED
trrd Auto (4) 4
trc auto (33) 33
twr auto (12) 12
twtr auto (16) 16
tfaw auto (21) 21
trfc auto (110) 110
tref 7.7us

SYSTEM VOLTAGES

EVGA VDROOP Control With vdroop
cpu core auto 1.14375
cpu fsb auto 1.1
memory auto 1.500
nforce spp auto 1.30
nforce mcp auto 1.500
cpu pll auto 1.5
GTLVREF LANE 0 auto -30mv
GTLVREF LANE 1 auto -30mv
GTLVREF LANE 2 auto +00mv
GTLVREF LANE 3 auto +00mv

seangalea · 14 Apr 2010

Capt.Jack Sparrow said:

Hello !!

The Dump files is pointing some Hardware corruption !! Then Drivers seems to be updated but not all the drivers are listed there. For more information I would recommend to run our SF Diagnostic Tool then post us the results we will see what is going on.

Mean time there are some basics steps you could try like Update the BIOS Firmware to latest version. Uninstall any third party Anitviurs / Firewall completely use the Removal Tool to clean it up.

Follow this link https://www.sevenforums.com/crash-loc...-what-try.html

Try these steps and report us back !!

Code:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 865b0024, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
　
BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT: 
8db97cc4 82cd10c5 865b0008 82d69c28 82d69c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8db97ce4 82cd1eef 82d69c20 865b0008 82d69c50 nt!WheapProcessWorkQueueItem+0x56
8db97d00 82c7002b 82d69c20 00000000 855ab4c0 nt!WheapWorkQueueWorkerRoutine+0x1f
8db97d50 82e1066d 00000001 a0529e4b 00000000 nt!ExpWorkerThread+0x10d
8db97d90 82cc21d9 82c6ff1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
　
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_BUS_PRV
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_BUS_PRV
Followup: MachineOwner
---------
eax=8db979d8 ebx=00000000 ecx=00000000 edx=00000000 esi=8664f000 edi=865b0024
eip=82f24493 esp=8db97cb8 ebp=8db97cc4 iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00200286
nt!WheapCreateTriageDumpFromPreviousSession+0x32:
82f24493 894508 mov dword ptr [ebp+8],eax ss:0010:8db97ccc=865b0008
ChildEBP RetAddr Args to Child 
8db97cc4 82cd10c5 865b0008 82d69c28 82d69c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8db97ce4 82cd1eef 82d69c20 865b0008 82d69c50 nt!WheapProcessWorkQueueItem+0x56
8db97d00 82c7002b 82d69c20 00000000 855ab4c0 nt!WheapWorkQueueWorkerRoutine+0x1f
8db97d50 82e1066d 00000001 a0529e4b 00000000 nt!ExpWorkerThread+0x10d
8db97d90 82cc21d9 82c6ff1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
start end module name
80bb5000 80bbd000 kdcom kdcom.dll Tue Jul 14 06:38:58 2009 (4A5BDAAA)
82c02000 83012000 nt ntkrpamp.exe Tue Dec 08 13:36:34 2009 (4B1E090A)
83012000 83049000 hal halmacpi.dll Tue Jul 14 04:41:03 2009 (4A5BBF07)
8323a000 832b2000 mcupdate mcupdate.dll Tue Jul 14 06:36:41 2009 (4A5BDA21)
832b2000 832c3000 PSHED PSHED.dll Tue Jul 14 06:39:36 2009 (4A5BDAD0)
832c3000 832cb000 BOOTVID BOOTVID.dll Tue Jul 14 06:34:34 2009 (4A5BD9A2)
832cb000 8330d000 CLFS CLFS.SYS Tue Jul 14 04:41:10 2009 (4A5BBF0E)
8330d000 833b8000 CI CI.dll Tue Jul 14 06:39:28 2009 (4A5BDAC8)
833b8000 833ec000 fltmgr fltmgr.sys Tue Jul 14 04:41:13 2009 (4A5BBF11)
8b800000 8b811000 fileinfo fileinfo.sys Tue Jul 14 04:51:51 2009 (4A5BC18F)
8b819000 8b88a000 Wdf01000 Wdf01000.sys Tue Jul 14 04:41:36 2009 (4A5BBF28)
8b88a000 8b898000 WDFLDR WDFLDR.SYS Tue Jul 14 04:41:25 2009 (4A5BBF1D)
8b898000 8b8e0000 ACPI ACPI.sys Tue Jul 14 04:41:11 2009 (4A5BBF0F)
8b8e0000 8b8e9000 WMILIB WMILIB.SYS Tue Jul 14 04:41:22 2009 (4A5BBF1A)
8b8e9000 8b8f1000 msisadrv msisadrv.sys Tue Jul 14 04:41:09 2009 (4A5BBF0D)
8b8f1000 8b91b000 pci pci.sys Tue Jul 14 04:41:16 2009 (4A5BBF14)
8b91b000 8b926000 vdrvroot vdrvroot.sys Tue Jul 14 05:16:19 2009 (4A5BC74B)
8b926000 8b937000 partmgr partmgr.sys Tue Jul 14 04:41:35 2009 (4A5BBF27)
8b937000 8b947000 volmgr volmgr.sys Tue Jul 14 04:41:25 2009 (4A5BBF1D)
8b947000 8b992000 volmgrx volmgrx.sys Tue Jul 14 04:41:41 2009 (4A5BBF2D)
8b992000 8b999000 pciide pciide.sys Tue Jul 14 04:41:19 2009 (4A5BBF17)
8b999000 8b9a7000 PCIIDEX PCIIDEX.SYS Tue Jul 14 04:41:15 2009 (4A5BBF13)
8b9a7000 8b9bd000 mountmgr mountmgr.sys Tue Jul 14 04:41:27 2009 (4A5BBF1F)
8b9bd000 8b9c6000 atapi atapi.sys Tue Jul 14 04:41:15 2009 (4A5BBF13)
8b9c6000 8b9e9000 ataport ataport.SYS Tue Jul 14 04:41:18 2009 (4A5BBF16)
8b9e9000 8b9f2000 amdxata amdxata.sys Tue May 19 23:27:35 2009 (4A12F30F)
8ba00000 8ba0e000 pcw pcw.sys Tue Jul 14 04:41:10 2009 (4A5BBF0E)
8ba0e000 8ba17000 Fs_Rec Fs_Rec.sys Tue Jul 14 04:41:14 2009 (4A5BBF12)
8ba31000 8bb60000 Ntfs Ntfs.sys Tue Jul 14 04:42:05 2009 (4A5BBF45)
8bb60000 8bb8b000 msrpc msrpc.sys Tue Jul 14 04:41:59 2009 (4A5BBF3F)
8bb8b000 8bb9e000 ksecdd ksecdd.sys Tue Jul 14 04:41:56 2009 (4A5BBF3C)
8bb9e000 8bbfb000 cng cng.sys Tue Jul 14 05:02:55 2009 (4A5BC427)
8bc1c000 8bcd3000 ndis ndis.sys Tue Jul 14 04:42:24 2009 (4A5BBF58)
8bcd3000 8bd11000 NETIO NETIO.SYS Tue Jul 14 04:42:35 2009 (4A5BBF63)
8bd11000 8bd36000 ksecpkg ksecpkg.sys Tue Jul 14 05:04:00 2009 (4A5BC468)
8bd36000 8bd63000 rdyboost rdyboost.sys Tue Jul 14 04:52:02 2009 (4A5BC19A)
8bd63000 8bd95000 fvevol fvevol.sys Tue Jul 14 04:43:01 2009 (4A5BBF7D)
8bd95000 8bdba000 CLASSPNP CLASSPNP.SYS Tue Jul 14 04:41:20 2009 (4A5BBF18)
8bdba000 8bdc7000 crashdmp crashdmp.sys Tue Jul 14 05:15:50 2009 (4A5BC72E)
8bdc7000 8bdd2000 dump_ataport dump_ataport.sys Tue Jul 14 04:41:16 2009 (4A5BBF14)
8bdd2000 8bde3000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 04:42:47 2009 (4A5BBF6F)
8be00000 8be09000 dump_atapi dump_atapi.sys Tue Jul 14 04:41:15 2009 (4A5BBF13)
8be0a000 8bf53000 tcpip tcpip.sys Tue Jul 14 04:43:18 2009 (4A5BBF8E)
8bf53000 8bf84000 fwpkclnt fwpkclnt.sys Tue Jul 14 04:42:03 2009 (4A5BBF43)
8bf84000 8bf8c380 vmstorfl vmstorfl.sys Tue Jul 14 04:58:44 2009 (4A5BC32C)
8bf8d000 8bfcc000 volsnap volsnap.sys Tue Jul 14 04:41:34 2009 (4A5BBF26)
8bfcc000 8bfd4000 spldr spldr.sys Mon May 11 21:43:47 2009 (4A084EBB)
8bfd4000 8bfe4000 mup mup.sys Tue Jul 14 04:44:14 2009 (4A5BBFC6)
8bfe4000 8bfec000 hwpolicy hwpolicy.sys Tue Jul 14 04:41:01 2009 (4A5BBF05)
8bfec000 8bffd000 disk disk.sys Tue Jul 14 04:41:28 2009 (4A5BBF20)
Mini Kernel Dump does not contain unloaded driver list
start end module name
8b898000 8b8e0000 ACPI ACPI.sys Tue Jul 14 04:41:11 2009 (4A5BBF0F)
8b9e9000 8b9f2000 amdxata amdxata.sys Tue May 19 23:27:35 2009 (4A12F30F)
8b9bd000 8b9c6000 atapi atapi.sys Tue Jul 14 04:41:15 2009 (4A5BBF13)
8b9c6000 8b9e9000 ataport ataport.SYS Tue Jul 14 04:41:18 2009 (4A5BBF16)
832c3000 832cb000 BOOTVID BOOTVID.dll Tue Jul 14 06:34:34 2009 (4A5BD9A2)
8330d000 833b8000 CI CI.dll Tue Jul 14 06:39:28 2009 (4A5BDAC8)
8bd95000 8bdba000 CLASSPNP CLASSPNP.SYS Tue Jul 14 04:41:20 2009 (4A5BBF18)
832cb000 8330d000 CLFS CLFS.SYS Tue Jul 14 04:41:10 2009 (4A5BBF0E)
8bb9e000 8bbfb000 cng cng.sys Tue Jul 14 05:02:55 2009 (4A5BC427)
8bdba000 8bdc7000 crashdmp crashdmp.sys Tue Jul 14 05:15:50 2009 (4A5BC72E)
8bfec000 8bffd000 disk disk.sys Tue Jul 14 04:41:28 2009 (4A5BBF20)
8be00000 8be09000 dump_atapi dump_atapi.sys Tue Jul 14 04:41:15 2009 (4A5BBF13)
8bdc7000 8bdd2000 dump_ataport dump_ataport.sys Tue Jul 14 04:41:16 2009 (4A5BBF14)
8bdd2000 8bde3000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 04:42:47 2009 (4A5BBF6F)
8b800000 8b811000 fileinfo fileinfo.sys Tue Jul 14 04:51:51 2009 (4A5BC18F)
833b8000 833ec000 fltmgr fltmgr.sys Tue Jul 14 04:41:13 2009 (4A5BBF11)
8ba0e000 8ba17000 Fs_Rec Fs_Rec.sys Tue Jul 14 04:41:14 2009 (4A5BBF12)
8bd63000 8bd95000 fvevol fvevol.sys Tue Jul 14 04:43:01 2009 (4A5BBF7D)
8bf53000 8bf84000 fwpkclnt fwpkclnt.sys Tue Jul 14 04:42:03 2009 (4A5BBF43)
83012000 83049000 hal halmacpi.dll Tue Jul 14 04:41:03 2009 (4A5BBF07)
8bfe4000 8bfec000 hwpolicy hwpolicy.sys Tue Jul 14 04:41:01 2009 (4A5BBF05)
80bb5000 80bbd000 kdcom kdcom.dll Tue Jul 14 06:38:58 2009 (4A5BDAAA)
8bb8b000 8bb9e000 ksecdd ksecdd.sys Tue Jul 14 04:41:56 2009 (4A5BBF3C)
8bd11000 8bd36000 ksecpkg ksecpkg.sys Tue Jul 14 05:04:00 2009 (4A5BC468)
8323a000 832b2000 mcupdate mcupdate.dll Tue Jul 14 06:36:41 2009 (4A5BDA21)
8b9a7000 8b9bd000 mountmgr mountmgr.sys Tue Jul 14 04:41:27 2009 (4A5BBF1F)
8b8e9000 8b8f1000 msisadrv msisadrv.sys Tue Jul 14 04:41:09 2009 (4A5BBF0D)
8bb60000 8bb8b000 msrpc msrpc.sys Tue Jul 14 04:41:59 2009 (4A5BBF3F)
8bfd4000 8bfe4000 mup mup.sys Tue Jul 14 04:44:14 2009 (4A5BBFC6)
8bc1c000 8bcd3000 ndis ndis.sys Tue Jul 14 04:42:24 2009 (4A5BBF58)
8bcd3000 8bd11000 NETIO NETIO.SYS Tue Jul 14 04:42:35 2009 (4A5BBF63)
82c02000 83012000 nt ntkrpamp.exe Tue Dec 08 13:36:34 2009 (4B1E090A)
8ba31000 8bb60000 Ntfs Ntfs.sys Tue Jul 14 04:42:05 2009 (4A5BBF45)
8b926000 8b937000 partmgr partmgr.sys Tue Jul 14 04:41:35 2009 (4A5BBF27)
8b8f1000 8b91b000 pci pci.sys Tue Jul 14 04:41:16 2009 (4A5BBF14)
8b992000 8b999000 pciide pciide.sys Tue Jul 14 04:41:19 2009 (4A5BBF17)
8b999000 8b9a7000 PCIIDEX PCIIDEX.SYS Tue Jul 14 04:41:15 2009 (4A5BBF13)
8ba00000 8ba0e000 pcw pcw.sys Tue Jul 14 04:41:10 2009 (4A5BBF0E)
832b2000 832c3000 PSHED PSHED.dll Tue Jul 14 06:39:36 2009 (4A5BDAD0)
8bd36000 8bd63000 rdyboost rdyboost.sys Tue Jul 14 04:52:02 2009 (4A5BC19A)
8bfcc000 8bfd4000 spldr spldr.sys Mon May 11 21:43:47 2009 (4A084EBB)
8be0a000 8bf53000 tcpip tcpip.sys Tue Jul 14 04:43:18 2009 (4A5BBF8E)
8b91b000 8b926000 vdrvroot vdrvroot.sys Tue Jul 14 05:16:19 2009 (4A5BC74B)
8bf84000 8bf8c380 vmstorfl vmstorfl.sys Tue Jul 14 04:58:44 2009 (4A5BC32C)
8b937000 8b947000 volmgr volmgr.sys Tue Jul 14 04:41:25 2009 (4A5BBF1D)
8b947000 8b992000 volmgrx volmgrx.sys Tue Jul 14 04:41:41 2009 (4A5BBF2D)
8bf8d000 8bfcc000 volsnap volsnap.sys Tue Jul 14 04:41:34 2009 (4A5BBF26)
8b819000 8b88a000 Wdf01000 Wdf01000.sys Tue Jul 14 04:41:36 2009 (4A5BBF28)
8b88a000 8b898000 WDFLDR WDFLDR.SYS Tue Jul 14 04:41:25 2009 (4A5BBF1D)
8b8e0000 8b8e9000 WMILIB WMILIB.SYS Tue Jul 14 04:41:22 2009 (4A5BBF1A)
Mini Kernel Dump does not contain unloaded driver list
Bugcheck code 00000124
Arguments 00000000 865b0024 00000000 00000000

Hope this helps !!
Captain

Here is the generated report

seangalea · 14 Apr 2010

chev65 said:

I can help the Op out if he can post his bios settings for me. The required settings will look something like this. Just copy and paste this to another post then change the bios voltage and memory settings to match your own and post them please. :)

Parameters Setting Current
CPU Frequency, MHz 3000
FSB 1333.3
CPU multiplier 9x
CPU n/2 ratio disabled
FSB Clock mode auto
fsb memory ratio auto
fsb qdr MHz auto 1333.3
actual fsb qdr MHz 1333.3
Memory (ddr) MHz Auto 1333.3
actual Memory (ddr) MHz 1333.3

MEMORY SETTINGS

Memory timing Optimal
tcl (cas latency) auto (9) 9
trcd auto(9) 9
trp auto (9) 9
tras auto (24) 24
Command per clock (cmd) auto (1t) 1t

ADVANCED
trrd Auto (4) 4
trc auto (33) 33
twr auto (12) 12
twtr auto (16) 16
tfaw auto (21) 21
trfc auto (110) 110
tref 7.7us

SYSTEM VOLTAGES

EVGA VDROOP Control With vdroop
cpu core auto 1.14375
cpu fsb auto 1.1
memory auto 1.500
nforce spp auto 1.30
nforce mcp auto 1.500
cpu pll auto 1.5
GTLVREF LANE 0 auto -30mv
GTLVREF LANE 1 auto -30mv
GTLVREF LANE 2 auto +00mv
GTLVREF LANE 3 auto +00mv

Where can I find these?

chev65 · 14 Apr 2010

That would be in your bios settings which are typically accessed using the delate key during boot up. These settings are very important for system stability. This is especially true on the older DDR3 systems.

You will need to copy and paste the templete then fill it out substituting your bios settings for the ones that are showing as closely as possible.

Thorsen · 14 Apr 2010

There isn't a print screen that I know of. Maybe chev65 has a program you should use to get all the BIOS specs. Edit: sorry thought Capt. Jack posted the BIOS request.

Otherwise,
When you start the PC, you should see an option to load setup or BIOS. the key to press is usally Delete key or F1 key, but might be diff on your system.

When the BIOS loads up it will look "old-school" two-tone either black/white or Blue/grey. The BIOS type/version will be at the top. Below it at top will be 4-5 "tabs" Each one has its own list of items. You can only use the keyboard in the BIOS. At the bottom will be keyboard commands for navigation.

Check each tab and get the information.

seangalea · 14 Apr 2010

I can't find the info...

Will it be presented as Chev presented it?

If not, can you tell step by step how to obtain the info pls?

**Capt.Jack Sparrow** · 14 Apr 2010

Hello !!

There isn't much information but these are what i found. Most of your Windows Updates has failed lot of times also lot of IE crashes. Also PnPRequestAdditionalSoftware Errors a lot of them. PnP i believe its Plug and Paly devices. Most it indicates Hardware issues as far as i know. Found that you have a Webcam that has pretty outed drviers SPC500NC Philips SPC500NC Webca Kernel 21/06/2007

My recommentation would be to remove your Webcam software and drivers completely and leave the computer without CAM and see whether you have any crashes.

Try to run the Windows Update and see whether it updates or crashes the System. If it crashes make sure you note the Error code and post it there. Also i would recommned to remove Nokia PC Suite since lot of crashes has happened because of that. Also remove your PC Tools Security Service.

Reboot the System in Selective Startup and let it run like that for few days Run Selective Startup using System Configuration

Hope this helps,
Captain

seangalea · 14 Apr 2010

Capt.Jack Sparrow said:

Hello !!

There isn't much information but these are what i found. Most of your Windows Updates has failed lot of times also lot of IE crashes. Also PnPRequestAdditionalSoftware Errors a lot of them. PnP i believe its Plug and Paly devices. Most it indicates Hardware issues as far as i know. Found that you have a Webcam that has pretty outed drviers SPC500NC Philips SPC500NC Webca Kernel 21/06/2007

My recommentation would be to remove your Webcam software and drivers completely and leave the computer without CAM and see whether you have any crashes.

Try to run the Windows Update and see whether it updates or crashes the System. If it crashes make sure you note the Error code and post it there. Also i would recommned to remove Nokia PC Suite since lot of crashes has happened because of that. Also remove your PC Tools Security Service.

Reboot the System in Selective Startup and let it run like that for few days Run Selective Startup using System Configuration

Hope this helps,
Captain

Finally some indication coming out!

I have some questions though:
1) What are Plug and Play Devices?
2) My webcam is just connected, not installed... do I just disconnect it?
3) Do you mean I will never use Nokia PC Suite again?
4) I have no idea of what PC Tools Security Service could be... I can't even find it in Add/Remove!
5) Where can I run windows updates?

6) BIG THANKS

Jonathan_King · 14 Apr 2010

1) Plug-n-Play devices are devices that can be attached without rebooting the computer. USB devices are Plug-n-Play; IDE hard drives and PCI cards are not.

2) Just disconnect it. That way, Windows will not reinstall the drivers for it.

3) If we find the Nokia PC Suite is causing the issue, you can decide: would you rather have the restarting and crashing, or the program?

4) See if the program is listed in Revo Uninstaller.

5) Type windows update in the start menu.

6) You're welcome. :)