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Windows 7: Crashes on 64bit

04 Apr 2010   #11
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by CarlCP View Post
JMH,
Sorry, my statement was unclear. What I meant to say was that I followed the instructions in using verifier, following the link and instructions of Capt Jack Sparrow. What I was asking is, once the system crashes, what dump file, where is it. I'm assuming it is in the \windows\minidump directory still?
To both JMH and DT Roberts.
I have had two crashes with Verifier enabled. I am attaching a zip with all of the dump files in my \windows\minidump directory. The last two, 6:14 PM and 11:36 PM on 4/3/2010 are with Verifier enabled.
Let me know if there is another dump file I should be providing.
Carl
Carl,
The files you included are corrupt. Please upload again.
Go to start - search - dmp.
Good luck.


My System SpecsSystem Spec
.
04 Apr 2010   #12
DT Roberts

XP x86, Vista x86, Windows 7 x64, Ubuntu 9.10
 
 

Yes, the dump created by the Driver Verifier will be located in the same folder as the rest. Just go by date to find which one it is.
My System SpecsSystem Spec
05 Apr 2010   #13
CarlCP

Windows 7 Ultimate 64 bit
 
 

I'm having a heck of a time uploading this zip file.
Keep getting
dumps.zip:
Upload of file failed
switching back to Firefox
My System SpecsSystem Spec
.

05 Apr 2010   #14
CarlCP

Windows 7 Ultimate 64 bit
 
 

It wouldn't take it in one zip file so here they are in multiple files
My System SpecsSystem Spec
06 Apr 2010   #15
DT Roberts

XP x86, Vista x86, Windows 7 x64, Ubuntu 9.10
 
 

Thanks for the files.

None of them are 0xC4 - the standard Driver Verifier minidump. That means that the either the DV doesn't find any errors or it isn't even getting a chance to find the fault. What is plugged into USB? Have you tried unplugging everything? Also, download and install the latest chipset drivers from ASUS's website. Let us know if it helps.
My System SpecsSystem Spec
07 Apr 2010   #16
CarlCP

Windows 7 Ultimate 64 bit
 
 

On the minidumps. I turned Verifier off after the two crashes and dumps with it on. I could turn it on and get more if you think that would help. Oddly though, I haven't had a single crash since 4/5/10 8:46pm or after I turned Verifier off. I'm sure just coincidence and just a mater of time.
To your questions. connected to my USB:
  • I have two cables that I plug camera or usb stick, the other my iPhone/iPod. Most of the time nothing on them and never when the crashes have occurred.
  • I have a HP Photosmart Premium printer/scanner. Bought and connected March 6th. Crashes didn't start till around 3/26.
  • I have a M-Audio Fast Track Ultra - used for sending audio and midi signals to computer for Digital Recording. It's been installed since January 31st.
And no, I have not tried unplugging everything. Since you mentioned on 4/3 about the *usbhub.sys* I'm gathering that you are thinking that a suspect.

To the install of the ASUS chipset drivers. I downloaded the latest but I want to review the readme and figure out how to determine the version of what I have installed before going forward.

Given the crashes and all, I also don't want to do more then one thing at a time or I'll never know what the cause or fix was. I almost want the crashes to come back before I do anything. In the mean time if you have recommendations, I'm all ears. I haven't rebooted in a while so I'm going to do that and see if it crashes over night. Otherwise I'm going to review the chipset read me and figure out what it's talking about. I'll post back when I think I'm ready to install the chipset drivers.
My System SpecsSystem Spec
08 Apr 2010   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by CarlCP View Post
On the minidumps. I turned Verifier off after the two crashes and dumps with it on. I could turn it on and get more if you think that would help. Oddly though, I haven't had a single crash since 4/5/10 8:46pm or after I turned Verifier off. I'm sure just coincidence and just a mater of time.
To your questions. connected to my USB:
  • I have two cables that I plug camera or usb stick, the other my iPhone/iPod. Most of the time nothing on them and never when the crashes have occurred.
  • I have a HP Photosmart Premium printer/scanner. Bought and connected March 6th. Crashes didn't start till around 3/26.
  • I have a M-Audio Fast Track Ultra - used for sending audio and midi signals to computer for Digital Recording. It's been installed since January 31st.
And no, I have not tried unplugging everything. Since you mentioned on 4/3 about the *usbhub.sys* I'm gathering that you are thinking that a suspect.

To the install of the ASUS chipset drivers. I downloaded the latest but I want to review the readme and figure out how to determine the version of what I have installed before going forward.

Given the crashes and all, I also don't want to do more then one thing at a time or I'll never know what the cause or fix was. I almost want the crashes to come back before I do anything. In the mean time if you have recommendations, I'm all ears. I haven't rebooted in a while so I'm going to do that and see if it crashes over night. Otherwise I'm going to review the chipset read me and figure out what it's talking about. I'll post back when I think I'm ready to install the chipset drivers.
Just a drive by.

I would do a system file check
(type sfc in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know the results

Ken
My System SpecsSystem Spec
11 Apr 2010   #18
CarlCP

Windows 7 Ultimate 64 bit
 
 

Ken,
SFC Reported the following
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
I'm attaching the CBS.log file. I find "Cannot repair member file [l:24{12}]"M1033DSK.CSD" but I'm not sure if that is the only file nor am I sure the best way to resolve the problem or if there are other items in the report that should be considered
My System SpecsSystem Spec
11 Apr 2010   #19
CarlCP

Windows 7 Ultimate 64 bit
 
 

I finally had a couple more crashes. First since 4/5/2010. One yesterday running iTunes and streaming audio through airport Express and this morning listening to Pandora and reading up on ASUS chipset installation readme.
I went to check iTunes version and there was an update for both iTunes and Airport express. I did an update to those. I also ran the chipset installation. (after creating a restore point)
Curious that audio was playing both times I crashed. But I know that wasn't the cause on alot of the other crashes as it was happening over night with nothing going.
My System SpecsSystem Spec
12 Apr 2010   #20
CarlCP

Windows 7 Ultimate 64 bit
 
 

I now have had four crashes since last post. Two yesterday evening with system idle and two this evening running Outlook, OneNote and Firefox and another with just Firefox.
Carl
My System SpecsSystem Spec
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 Crashes on 64bit




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