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Windows 7: Crashes on 64bit

08 May 2010   #41
Jonathan_King

Windows 7 Professional x64
 
 

BlueScreenView is very easy to use, but often inaccurate. ntoskrnl.exe is a critical system file, and highly unlikely to cause a crash.


My System SpecsSystem Spec
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08 May 2010   #42
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by CarlCP View Post
I've been looking around for more information on M-Audio drivers and BSOD, Power State failures and found a link on this site to a program BlueScreenView. FREE Great Programs for Windows 7
It says the Power State Failure is with the ntoskrnl.exe.
==================================================
Dump File : 050810-22417-01.dmp
Crash Time : 5/8/2010 10:29:59 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`08865060
Parameter 3 : fffff800`00b9c518
Parameter 4 : fffffa80`07ca8550
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\050810-22417-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================
I went back and looked at all the dumps from the last couple of months and it's identifying the same issue.
Any thoughts on that? Anyone use that to know it's reliability
Well if the dmps are the same the proble is the same. Its probably not a win 7 OS file.

Ken
My System SpecsSystem Spec
08 May 2010   #43
CarlCP

Windows 7 Ultimate 64 bit
 
 

Thank youJonathan and Ken for the feedback. Then I'll not use the BlueScreenView program. That leaves M-Audio I guess.
Carl
My System SpecsSystem Spec
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10 May 2010   #44
jcgriff2

Windows 7 - Vista
 
 

Do you have an Internet Security app installed, e.g., NIS, N360, KIS, McAfee, etc..? Anything with a 3rd party firewall?

Are your NIC and wifi drivers up to date?

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
10 May 2010   #45
CarlCP

Windows 7 Ultimate 64 bit
 
 

jcgriff2,
Oh boy! was my NIC drivers out of date. Went from a Feb 2008 to a March 2010. Is that also going to pick up my WiFi. It's an on board device? Realtek
To the Internet Security Question I have NIS. Firewall enabled. What are your thoughts. The NIC or something else?
My System SpecsSystem Spec
10 May 2010   #46
CarlCP

Windows 7 Ultimate 64 bit
 
 

To others,

I submitted my issue on M-Audio Technical Support (Avid Tech Inc) and their response was the following
Regarding your issue, can you please try the suggestions posted in this FAQ link:

Knowledge Base
Now, I don't have Digidesign or Pro Tools and I'm not getting the DAW errors. I can see the trouble shooting benefit with disabling the NIC and all the other startup items to rule conflicts out.
But this disabling USB power management and DEP doesn't make sense. Before I respond back does anyone see benefit with some of the recommendations they have in that post.

Thanks,

Carl
My System SpecsSystem Spec
13 May 2010   #47
CarlCP

Windows 7 Ultimate 64 bit
 
 

Well I've had two more BSOD's since upgrading my NIC drivers. I'm attaching the dmps but I'll guess it's the same results.

I haven't made much progress with M-Audio. I responded back to them informing them that I don't have the hardware that the FAQ's seem to be indicating and the only thing they came back with was to turn off sleep mode on my computer. Since i get BSOD's often while I'm work on the computer I don't see how that would be helpful.

I think I might uninstall M-Audio and see if I still get BSOD's.

Any other thoughts please reply back
My System SpecsSystem Spec
14 May 2010   #48
Jonathan_King

Windows 7 Professional x64
 
 

Definitely uninstall M-Audio.

Code:
*** WARNING: Unable to verify timestamp for MAudioFastTrackUltra.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrackUltra.sys
Probably caused by : MAudioFastTrackUltra.sys
Code:
*** WARNING: Unable to verify timestamp for MAudioFastTrackUltra.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrackUltra.sys
Probably caused by : MAudioFastTrackUltra.sys
My System SpecsSystem Spec
15 May 2010   #49
CarlCP

Windows 7 Ultimate 64 bit
 
 

Thanks for confirming Jonathan_King. I uninstalled this morning. The uninstall program didn't remove the MAudioFastTrackUltra.sys (I had noticed that earlier as well). So I deleted it from the system32 directory then rebooted.
I'll post back with news either way.
Carl
My System SpecsSystem Spec
23 May 2010   #50
CarlCP

Windows 7 Ultimate 64 bit
 
 

Day 6 since removal of MAudio and I have not had a crash. If it's still that way next weekend I'll have to try some experimentation. I've engaged M-Audio tech support as well.
Carl
My System SpecsSystem Spec
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