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Windows 7: win7 random restarts and BSOD

31 Mar 2010   #1
Vaxxin411

Windows 7 Home Premium 64bit
 
 
win7 random restarts and BSOD

ello!'
i've had my Windows7 Acer laptop since october -09 without probs.
but lately i've been getting these annoying BSODs quite frequently.
and sometimes it just restarts out of the blue with no error msg or anything (this i think could be triggerd by something beeing overheated?). I'm attaching the DMPfile from the last crash, hope someone knows what to do since i'm kinda clueless..


My System SpecsSystem Spec
.
31 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Vaxxin411 View Post
ello!'
i've had my Windows7 Acer laptop since october -09 without probs.
but lately i've been getting these annoying BSODs quite frequently.
and sometimes it just restarts out of the blue with no error msg or anything (this i think could be triggerd by something beeing overheated?). I'm attaching the DMPfile from the last crash, hope someone knows what to do since i'm kinda clueless..
This crash was caused by your newtork driver (NETw5s64.sys). uninstall and get a fresh copy and install it

Ken



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\033110-24632-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03255000 PsLoadedModuleList = 0xfffff800`03492e50
Debug session time: Wed Mar 31 09:28:15.699 2010 (GMT-4)
System Uptime: 0 days 0:11:17.666
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff8000320e477}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000320e477, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fd0e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!HalpDmaNextContiguousPiece+103
fffff800`0320e477 448b08          mov     r9d,dword ptr [rax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  csrss.exe

TRAP_FRAME:  fffff88002f1fd60 -- (.trap 0xfffff88002f1fd60)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000a24
rdx=0000000000000a24 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000320e477 rsp=fffff88002f1fef8 rbp=0000000000000000
 r8=0000000000000028  r9=0000000000000000 r10=00000000000fffff
r11=fffffa800654bbb0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po nc
hal!HalpDmaNextContiguousPiece+0x103:
fffff800`0320e477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800032c6469 to fffff800032c6f00

STACK_TEXT:  
fffff880`02f1fc18 fffff800`032c6469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f1fc20 fffff800`032c50e0 : fffffa80`047c1a30 fffffa80`07ccbb08 fffffa80`047c9540 fffff880`056e68b2 : nt!KiBugCheckDispatch+0x69
fffff880`02f1fd60 fffff800`0320e477 : fffffa80`0424c7f0 fffffa80`047475dc fffff800`0320e524 fffffa80`07ccbb08 : nt!KiPageFault+0x260
fffff880`02f1fef8 fffff800`0320e524 : fffffa80`07ccbb08 fffffa80`0654bbb0 fffffa80`0654b930 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
fffff880`02f1ff10 fffff800`032114fb : fffffa80`07ccbb08 fffffa80`0654bbb0 fffffa80`0424c7f0 fffff880`0567aa97 : hal!HalpDmaMapScatterTransfer+0x34
fffff880`02f1ff60 fffff800`03211472 : fffffa80`07ccbb08 fffffa80`07ccbb00 00000000`00000028 00000000`00000000 : hal!HalpMapTransfer+0x7b
fffff880`02f1fff0 fffff800`0321094f : 00000000`00000000 fffff800`0320dfb9 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
fffff880`02f20030 fffff800`03210afd : fffffa80`04db6050 fffffa80`0654bbb0 00000000`00000001 fffffa80`00000534 : hal!HalpAllocateAdapterCallback+0xc7
fffff880`02f200d0 fffff800`03211156 : fffffa80`0654bbb0 00000000`00000000 fffffa80`0654bb00 00000000`00000002 : hal!IoFreeAdapterChannel+0x109
fffff880`02f20100 fffff800`0321071f : fffffa80`07f7de40 00000000`00000048 fffffa80`0654bbb0 fffffa80`04403f10 : hal!HalAllocateAdapterChannel+0x11a
fffff880`02f20140 fffff880`016207c0 : fffffa80`046d5df0 fffffa80`0654b820 fffffa80`000000a0 fffff880`058bdc40 : hal!HalBuildScatterGatherList+0x2f3
fffff880`02f201b0 fffff880`0567976b : fffffa80`04db61a0 00000000`00000000 fffffa80`0477adc0 fffff880`0581eaa0 : ndis!NdisMAllocateNetBufferSGList+0x110
fffff880`02f20250 fffffa80`04db61a0 : 00000000`00000000 fffffa80`0477adc0 fffff880`0581eaa0 00000000`00000000 : NETw5s64+0xb76b
fffff880`02f20258 00000000`00000000 : fffffa80`0477adc0 fffff880`0581eaa0 00000000`00000000 00000048`00000100 : 0xfffffa80`04db61a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+b76b
fffff880`0567976b ??              ???

SYMBOL_STACK_INDEX:  c

SYMBOL_NAME:  NETw5s64+b76b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4aafedb7

FAILURE_BUCKET_ID:  X64_0xA_NETw5s64+b76b

BUCKET_ID:  X64_0xA_NETw5s64+b76b

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 Mar 2010   #3
Vaxxin411

Windows 7 Home Premium 64bit
 
 

thanks! downloaded and updated. Hope it's fixed for good
My System SpecsSystem Spec
.

31 Mar 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Vaxxin411 View Post
thanks! downloaded and updated. Hope it's fixed for good
Let us know. We are here 24x7

Ken
My System SpecsSystem Spec
31 Mar 2010   #5
Vaxxin411

Windows 7 Home Premium 64bit
 
 

well so far so good! normally i would have had like 2-3 BSODs by now. thanks again!
My System SpecsSystem Spec
Reply

 win7 random restarts and BSOD




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