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Windows 7: windows 7 freezing and crashing

31 Mar 2010   #1
totalguy

windows ultimate 7 64 bit
 
 
windows 7 freezing and crashing

had this problem a while but normally it just freezes the screen and i have to reset and had no crash logs but today i got one and finally it will let me upload files on here! ive attached the dump file in a zip file. when i got back into windows it said BSOD yet ive set it so it does not auto restart and i didnt see a BSOD.


My System SpecsSystem Spec
.
31 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by totalguy View Post
had this problem a while but normally it just freezes the screen and i have to reset and had no crash logs but today i got one and finally it will let me upload files on here! ive attached the dump file in a zip file. when i got back into windows it said BSOD yet ive set it so it does not auto restart and i didnt see a BSOD.

This crash was caused by hardware. Use these instrutions to find out what it means and how to fix it. https://www.sevenforums.com/crash-loc...-what-try.html

Let us know if you need help

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\033110-21762-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e67000 PsLoadedModuleList = 0xfffff800`030a4e50
Debug session time: Wed Mar 31 10:01:05.048 2010 (GMT-4)
System Uptime: 0 days 0:00:09.874
Loading Kernel Symbols
..................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004b438f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004b438f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031bd6f0 fffff800`03121a89 : fffffa80`04b438d0 fffffa80`03b83b60 00000000`00000009 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031bdc10 fffff800`03003547 : fffffa80`04b438d0 fffff800`0307c5f8 fffffa80`03b83b60 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031bdc40 fffff800`02f6bb95 : fffff800`030de360 fffff800`02ee614d 00000000`00000010 00000000`00000202 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031bdc80 fffff800`02ee6161 : fffff880`00dc2e00 fffff800`02f6bb70 fffffa80`03b83b60 00000554`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031bdcb0 fffff800`0317c166 : 00000554`00000000 fffffa80`03b83b60 00000000`00000080 fffffa80`03b6e040 : nt!ExpWorkerThread+0x111
fffff880`031bdd40 fffff800`02eb7486 : fffff880`02f63180 fffffa80`03b83b60 fffff880`02f6dfc0 00000554`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031bdd80 00000000`00000000 : fffff880`031be000 fffff880`031b8000 fffff880`037e3540 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Apr 2010   #3
totalguy

windows ultimate 7 64 bit
 
 

after several days and several hours of waiting for tests here are my results...
1. no components are overclocked
2. pc is more than adiquately cooled and runs under 40 degrees most of the time but never goes over 50. the problems can occur after a cold start or after using the computer a while first.
3. all drivers up to date.
4. motherboard bios was already done before i posted this issue and is the latest.
5. windows is fully up to date.
6. mdched run extended test over 2 passes with no problems. chkdsk /r run no problems detected.
7. operating system installed fresh 3 times now and same problems occur. as far as software goes because this problem is random and intermitten, i.e. i can go days with no problems then have a full day of having to restart several times. i feel software isnt an issue. to back this up, it crashes using the following:
opera browser.
internet explorer.
farmville.
youtube.
any random website.
cs4 flash.
cs4 photoshop.
cs4 dreamweaver.
cs3 portable flash.
microsoft word.
microsoft excel.
microsoft powerpoint.
microsoft access.
windows media player.
need for speed underground 2.
8. dust isnt an issue given the machine is only 2 months old, components and connectors all been reseated.
9. not really possible although i have 2 ram chips i removed one and still had the issue then i removed the remaining chip and put in the chip i took out previously same issue!


next?
My System SpecsSystem Spec
.

03 Apr 2010   #4
totalguy

windows ultimate 7 64 bit
 
 

just discovered a new driver for my graphics card and updated it nvidia 197.13.
My System SpecsSystem Spec
05 Apr 2010   #5
totalguy

windows ultimate 7 64 bit
 
 

today my computer crashed again! so the driver update didnt solve the problem!
My System SpecsSystem Spec
05 Apr 2010   #6
totalguy

windows ultimate 7 64 bit
 
 

just decided to do some other tests seen as i havent had any replies since the first one. i did the driver verifier as per instructions on this forum and the results....

when i booted the first time i got the mouse cursor appearing then it went to a black screen and stayed there for ages.

second time i got the cursor again then it went to a black screen then a BSOD with this information:

IRQL_NOT_LESS_OR_EQUAL

STOP: 0x0000000A (0x0000003c0000008B, 0x0000000000000002, 0x0000000000000001, 0xfffff80002e8f4d8)

third time i restarted the computer i got the mouse cursor then after a while it froze up as it does when my computer normally crashes.

and finally the fourth time i got into windows very slow (due to verifier running no doubt) then i turned it off.

hopefully this information is helpful and i get a reply this time. attached dump file from today, unfortunately just found out its empty for some reason :S
My System SpecsSystem Spec
05 Apr 2010   #7
Tews

64-bit Windows 8.1 Pro
 
 

your .dmp is a 0 byte file....try again...
My System SpecsSystem Spec
05 Apr 2010   #8
totalguy

windows ultimate 7 64 bit
 
 

Quote   Quote: Originally Posted by Tews View Post
your .dmp is a 0 byte file....try again...
yeah i edited the post and said that. there is no other mini dump file for today
My System SpecsSystem Spec
05 Apr 2010   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by totalguy View Post
Quote   Quote: Originally Posted by Tews View Post
your .dmp is a 0 byte file....try again...
yeah i edited the post and said that. there is no other mini dump file for today
Pick one from before while you wait

Ken
My System SpecsSystem Spec
05 Apr 2010   #10
totalguy

windows ultimate 7 64 bit
 
 

the one from before is posted up top
My System SpecsSystem Spec
Reply

 windows 7 freezing and crashing




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