Lockups and BSOD


  1. Posts : 3
    Win 7 Professional
       #1

    Lockups and BSOD


    Hello, I have a self-built system which was running fine before I installed Win 7. But a few weeks or months after install the problems started. At first I got lockups and BSOD when playing games. Now I get them a few times a day.
    Can someone please check out my .dmp files, I have no idea what's wrong. I reinstalled windows and I thought it worked better for a few weeks. Now it's worse then ever.
    I uploaded my three latest .dmp files in the rar.

    Thanks in advance.

    I want to add that I have following things and found no errors
    memtest
    sfc /scannow
    windows repair harddrive (don't know the english name)
    Last edited by nixon85; 31 Mar 2010 at 12:23. Reason: Add some more info.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    nixon85 said:
    Hello, I have a self-built system which was running fine before I installed Win 7. But a few weeks or months after install the problems started. At first I got lockups and BSOD when playing games. Now I get them a few times a day.
    Can someone please check out my .dmp files, I have no idea what's wrong. I reinstalled windows and I thought it worked better for a few weeks. Now it's worse then ever.
    I uploaded my three latest .dmp files in the rar.

    Thanks in advance.

    I want to add that I have following things and found no errors
    memtest
    sfc /scannow
    windows repair harddrive (don't know the english name)
    What were the results of the SFC /scannow? These crashes were all caused by a device drive but unfortunately it doesnt say which one.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\New folder (6)\033110-18187-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c1b000 PsLoadedModuleList = 0xfffff800`02e58e50
    Debug session time: Wed Mar 31 08:41:58.667 2010 (GMT-4)
    System Uptime: 0 days 0:23:36.355
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4A, {74a42dd9, 2, 0, fffff88006fc8ca0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 0000000074a42dd9, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88006fc8ca0, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsmon.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +60e3952f03c7d830
    00000000`74a42dd9 ??              ???
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002c8c469 to fffff80002c8cf00
    
    STACK_TEXT:  
    fffff880`06fc8a68 fffff800`02c8c469 : 00000000`0000004a 00000000`74a42dd9 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`06fc8a70 fffff800`02c8c3a0 : 00000000`00000000 fffff800`02fa6dfc fffff880`06fc8ca0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`06fc8bb0 00000000`74a42dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`0273eba8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74a42dd9
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiSystemServiceExit+245
    fffff800`02c8c3a0 4883ec50        sub     rsp,50h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245
    
    Followup: MachineOwner
    ---------
    Code:
    033010-27437-01.dmp    3/30/2010 3:20:10 PM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`74782dd9    00000000`00000002    00000000`00000000    fffff880`06c80ca0    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (6)\033010-27437-01.dmp    2    15    7600    
    033110-18187-01.dmp    3/31/2010 2:43:18 PM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`74a42dd9    00000000`00000002    00000000`00000000    fffff880`06fc8ca0    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (6)\033110-18187-01.dmp    2    15    7600    
    033110-27234-01.dmp    3/31/2010 4:20:24 PM    IRQL_GT_ZERO_AT_SYSTEM_SERVICE    0x0000004a    00000000`73632dd9    00000000`00000002    00000000`00000000    fffff880`06d8bca0    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (6)\033110-27234-01.dmp    2    15    7600
      My Computer


  3. Posts : 1,360
    win7 ultimate / virtual box
       #3

    nixon85 said:
    Hello, I have a self-built system which was running fine before I installed Win 7. But a few weeks or months after install the problems started. At first I got lockups and BSOD when playing games. Now I get them a few times a day.
    Can someone please check out my .dmp files, I have no idea what's wrong. I reinstalled windows and I thought it worked better for a few weeks. Now it's worse then ever.
    I uploaded my three latest .dmp files in the rar.

    Thanks in advance.

    I want to add that I have following things and found no errors
    memtest
    sfc /scannow
    windows repair harddrive (don't know the english name)
    all three .dmp files in debugger came up with the same results.........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 4A, {74782dd9, 2, 0, fffff88006c80ca0}

    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 0000000074782dd9, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88006c80ca0, 0

    Debugging Details:
    ------------------


    PROCESS_NAME: vsmon.exe

    BUGCHECK_STR: RAISED_IRQL_FAULT

    FAULTING_IP:
    +6138393266643063
    00000000`74782dd9 ?? ???

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80002cca469 to fffff80002ccaf00

    STACK_TEXT:
    fffff880`06c80a68 fffff800`02cca469 : 00000000`0000004a 00000000`74782dd9 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`06c80a70 fffff800`02cca3a0 : 00000000`00000000 fffff800`02fe4dfc fffff880`06c80ca0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`06c80bb0 00000000`74782dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`03c5eaa8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74782dd9


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nt!KiSystemServiceExit+245
    fffff800`02cca3a0 4883ec50 sub rsp,50h

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: nt!KiSystemServiceExit+245

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

    FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

    BUCKET_ID: X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

    Followup: MachineOwner
    ---------
    this blames ntkrnlmp.exe which is unlikely but vsmon.exe which is a service installed by Zone Alarm Pro is also suggested as a cuplrit in the crash ?

    I suggest unninstall Zone Alarm and to be sure tidy up with the Zone Alarm Removal Tool and replace with MSE for debugging purposes :)

    let us know if this cures the problem ?

    sorry ken i was compiling while you posted before me
      My Computer


  4. Posts : 3
    Win 7 Professional
    Thread Starter
       #4

    Thanks guys, I will try this and report back tomorrow.
    What is "device drive", software or hardware?
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Ken means Device Driver, which is software.

    Device driver - Wikipedia, the free encyclopedia
      My Computer


  6. Posts : 3
    Win 7 Professional
    Thread Starter
       #6

    zigzag3143 said:
    What were the results of the SFC /scannow? These crashes were all caused by a device drive but unfortunately it doesnt say which one.
    Is there a log or something?
    When I run SFC /scannow it just says Scanning of the system started, Verification status 100%. No integrity flaws found.

    That's translated from swedish, sorry if the translation is bad, hope you understand.
      My Computer


 

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