Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD when selecting Shutdown

31 Mar 2010   #1
DMeister406

Windows 7 64bit
 
 
Random BSOD when selecting Shutdown

Hi there,

I have just built a new system (constructed 22-3-10). I have had 2 BSOD between then and now. Both times they have occurred when selecting Shutdown.

I have hibernate enabled and also screen sleep (30 and 15 minutes respectively) and have screen saver disabled. The machine has no issue going in and out of hibernate. I have also stress tested the machine for hours with games, internet etc and it is rock solid. Occasionally though, just selecting Shutdown will cause the screen to go black and instantly generate a BSOD which then causes it to restart.

-Windows 7 is up to date with all the MS drivers
-I have Catalyst 10.3 drivers installed for GPU
-I installed all the drivers that came with the mobo, including the Asus EPU-6 app which is set to "High Performance"
-CPU operating at 40 degrees C at idle
-GPU operating at 43 degrees C at idle

Looking at the Event log I see the following critical error after a BSOD:


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 22/03/2010 9:17:28 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: i7
Description:
The system has rebooted without cleanly shutting down first. This error
could be caused if the system stopped responding, crashed, or lost power
unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power"
Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-03-22T10:17:28.558821200Z" />
<EventRecordID>4885</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>i7</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80002a7f105</Data>
<Data Name="BugcheckParameter3">0xfffff88008984d40</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

I have also attached a .dmp file with the contents of the most recent BSOD but I am not sure what to look for in order to make use of it.

Full system specs are in my profile.

Is anyone able to help me or point me in the right direction?

Many thanks!


My System SpecsSystem Spec
.
31 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DMeister406 View Post
Hi there,

I have just built a new system (constructed 22-3-10). I have had 2 BSOD between then and now. Both times they have occurred when selecting Shutdown.

I have hibernate enabled and also screen sleep (30 and 15 minutes respectively) and have screen saver disabled. The machine has no issue going in and out of hibernate. I have also stress tested the machine for hours with games, internet etc and it is rock solid. Occasionally though, just selecting Shutdown will cause the screen to go black and instantly generate a BSOD which then causes it to restart.

-Windows 7 is up to date with all the MS drivers
-I have Catalyst 10.3 drivers installed for GPU
-I installed all the drivers that came with the mobo, including the Asus EPU-6 app which is set to "High Performance"
-CPU operating at 40 degrees C at idle
-GPU operating at 43 degrees C at idle

Looking at the Event log I see the following critical error after a BSOD:

[code]
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 22/03/2010 9:17:28 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: i7
Description:
The system has rebooted without cleanly shutting down first. This error
could be caused if the system stopped responding, crashed, or lost power
unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power"
Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-03-22T10:17:28.558821200Z" />
<EventRecordID>4885</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>i7</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80002a7f105</Data>
<Data Name="BugcheckParameter3">0xfffff88008984d40</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
[;/code]
I have also attached a .dmp file with the contents of the most recent BSOD but I am not sure what to look for in order to make use of it.

Full system specs are in my profile.

Is anyone able to help me or point me in the right direction?

Many thanks!
Thos crash was probably caused by the dxgkrnl.sys which is part of your video driver. I would get the uninstall tool to remove all the remnents of this driver and install a fresh copy.

Let us know if you need help

Ken
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\040110-26286-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a53000 PsLoadedModuleList = 0xfffff800`02c90e50
Debug session time: Wed Mar 31 09:14:49.413 2010 (GMT-4)
System Uptime: 0 days 5:55:56.427
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004ec1756, fffff880038efcc0, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl+2756 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004ec1756, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880038efcc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgkrnl+2756
fffff880`04ec1756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi

CONTEXT:  fffff880038efcc0 -- (.cxr 0xfffff880038efcc0)
rax=fffff8a011200000 rbx=ffdffa80061be000 rcx=ffdffa80061be000
rdx=000000000004d419 rsi=ffdffa80061be000 rdi=ffffffffffffffff
rip=fffff88004ec1756 rsp=fffff880038f06a0 rbp=fffff8a0074be000
 r8=000000000009a832  r9=fffff8a011200000 r10=00000000009b4011
r11=0000000001ffffff r12=0000000000079c00 r13=0000000000000000
r14=0000000000000001 r15=00000000000000ad
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
dxgkrnl+0x2756:
fffff880`04ec1756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi ds:002b:ffdffa80`061be018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  sidebar.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004ec1756

STACK_TEXT:  
fffff880`038f06a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl+0x2756


FOLLOWUP_IP: 
dxgkrnl+2756
fffff880`04ec1756 f0480fc17918    lock xadd qword ptr [rcx+18h],rdi

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgkrnl+2756

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac5509e

STACK_COMMAND:  .cxr 0xfffff880038efcc0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl+2756

BUCKET_ID:  X64_0x3B_dxgkrnl+2756

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 Mar 2010   #3
DMeister406

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Thos crash was probably caused by the dxgkrnl.sys which is part of your video driver. I would get the uninstall tool to remove all the remnents of this driver and install a fresh copy.
Thanx for the response!

When I first installed the system i downloaded the latest Catalyst drivers which at the time was 10.2. I had one BSOD that occurred when 10.2 was installed. It was interesting to note that after the reboot from this BSOD my GPU gadget was showing corrupted textures and reporting an nVidia GPU with the nVidia logo. After rebooting it was back to normal. This is what caused me to be suspicious of the Catalyst drivers. So when 10.3 was released a few days ago, I uninstalled 10.2 using the Catalyst add/remove and then rebooted Windows, then installed 10.3 fresh. This was on the 26-3-10. The second BSOD I had last night AFTER I had clean installed 10.3 which is why I am now thinking it could be something else?

EDIT: Just had a thought. I did notice at one point during yesterday's use of the machine for 5.5+ hours that at one point Aero turned off and then turned back on by itself after 60 seconds or so. I had been installing Crysis and the associated Game Arcade stuff. Went on to do web browsing more gaming etc, and then when I selected shutdown I go this BSOD. I have a feeling I saw this Aero restart once before as well, it could well have occurred prior to the other BSOD I had but I didn't take note. I'll keep an eye on this as well in case it's a display driver in the Catalyst software having issues......
My System SpecsSystem Spec
.

Reply

 Random BSOD when selecting Shutdown




Thread Tools




Similar help and support threads
Thread Forum
Random BSOD and Shutdown
HI, My computer has began shutting down randomly and I can't figure out what it is. I have checked the temperature and it is clean of dust and not running hot. I have run the DM log collector and attached the zip file to this post. When the computer re-starts there is a dialog box that says...
BSOD Help and Support
Another Random BSOD shutdown and restart. Thanks
When listening to music or surfing freezes lately from my PC. It seems to me before as it is on the update of Comodo or Nvidia Geforce Experience. I hope you can help me. Danke
BSOD Help and Support
Random BSOD shutdown and restart help please
My computer shuts off at random times for a split second before restarting. Would really appreciate it if someone can help me with it. I've uploaded the zip file for what was asked. The motherboard is brand new. I've ran a memtest on it a little while back and everything seemed to be fine.
BSOD Help and Support
BSOD Shutdown Random Times
dump file attached Only SOMEtimes when i shutdown it bsod's on me, and at the most random times. sometimes it wont, sometimes it will.
BSOD Help and Support
Random shutdown, BSOD, new
My Win 7 sustem has recently started to shutdown in standby mode with errors posting at startup.Installed new HP printer recently.
BSOD Help and Support
BSOD 0x00000009F random shutdown
Hi guys, I have a problem with my PC. It's running Windows 7 Ultimate 32 bit, with ATI Radeon 4600. When I was working in Google Sketch Up, BSOD with 0x0000009f appears. Here you have a zip file with minidumbs, and hopefullz everything thing what you need :) Thank you
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:12.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App