BlueScreen event and random shutdown

cathymiseta · 01 Apr 2010

Hi there,

I have had this PC for about three months and this is something that happens about 3 times a week. I'll come into the room and try to get it out of sleep mode, and then realize it has shut down yet again. When I check the details, here's what I get. I'm not a computer technician but it would be great if someone could take a look at this and see if they can determine the cause.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006E47060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8004DF4C10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040110-43680-01.dmp
C:\Users\Miseta\AppData\Local\Temp\WER-72649-0.sysdata.xml

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**Capt.Jack Sparrow** · 01 Apr 2010

Hello Welcome to SF,

Please post us the Dump file https://www.sevenforums.com/crash-loc...d-problem.html

Good Luck,
Captain

cathymiseta · 02 Apr 2010

Sorry about not posting the dmp file. I couldn't find it. I found it but can't open it, nor will it allow me to attach it even though I'm the only user on this computer. I can't open or zip or unzip or attach or do anything else with it.

Let me try again and if I can do it, I'll post the contents or attach the file. Sorry for my lack of expertise!

tbone1321 · 02 Apr 2010

I had the same issue just today and I think I attached the Dump file correctly but I'M new so tell me if I did it wrong.

**Capt.Jack Sparrow** · 02 Apr 2010

Hello,

I guess it's some hardware that has caused the problem. Follow this link it should help you fxing it. https://www.sevenforums.com/crash-loc...-what-try.html

Code:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008cd07a8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`031a16f0 fffff800`02abda89 : fffffa80`08cd0780 fffffa80`06a63b60 fffff8a0`00000007 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031a1c10 fffff800`0299f547 : fffffa80`08cd0780 fffff800`02a185f8 fffffa80`06a63b60 00000003`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031a1c40 fffff800`02907b95 : fffff800`02a7a360 fffffa80`0756b878 fffffa80`0756b870 fffffa80`06a63b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031a1c80 fffff800`02882161 : fffff880`00c30e00 fffff800`02907b70 fffffa80`06a63b60 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031a1cb0 fffff800`02b18166 : 0000052a`00000000 fffffa80`06a63b60 00000000`00000080 fffffa80`069ab890 : nt!ExpWorkerThread+0x111
fffff880`031a1d40 fffff800`02853486 : fffff880`02f64180 fffffa80`06a63b60 fffff880`02f6efc0 0000052a`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031a1d80 00000000`00000000 : fffff880`031a2000 fffff880`0319c000 fffff880`031a12d0 00000000`00000000 : nt!KxStartSystemThread+0x16
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware
IMAGE_NAME:  hardware
DEBUG_FLR_IMAGE_TIMESTAMP:  0
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

Hope this helps,
Captain

Jous · 10 Jul 2013

Hello. I'm sorry for reviving this thread, but I'm having the same problem as the original poster. I've been having blue screens for nearly a year constantly, and I even reinstalled Windows 7 a couple of times. I'm out of ideas, I'm far from being a computer savvy (I know nothing about computers, to be completely honest), and I tried out everything everyone could tell me.

I need some desperate help, as this is really frustrating, not being able to do nothing.

Thank you everyone in advance!

https://www.sevenforums.com/attachmen...1&d=1373496943

Edit: I don't know where my file is, but I think I did upload it correctly.

BlueScreen event and random shutdown

BlueScreen event and random shutdown

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