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Windows 7: BSOD when turning off PC

01 Apr 2010   #1
eeyore

windows 7
 
 
BSOD when turning off PC

hello

i have again problem with my PC.
i´ve installed cisco vpn client and i think this can be problem, but i am not sure, because for two days after vpn install pc was ok and then problems appeared.
so here is my story:
i turned pc on. i connected to my wifi automatically after startup. everything was ok (i had pc on for e.g. 4 hours). and then i hibernated. after resuming from hibernation, pc was not able to connect to wifi or even see wifi networks - with wifi on (nothing changed when i turned it off and on, off ...). so i wanted to restart and then BSOD

please, can someone tell me what is the problem?
thank you very much in advance


My System SpecsSystem Spec
.
01 Apr 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello Welcome to SF,

I guess we won't be able to run your Dump files because it the build is different so it won't recoganize the the image on our Computer. You could try to apply LDR Fix then if the crash happens then post us the Dump file here is the Link Error message on a blue screen on a computer that is running Windows 7 or Windows Server 2008 R2: "STOP: 0x0000000A" it might fix the issue with Dump files.

Hope this helps,
Captain
My System SpecsSystem Spec
02 Apr 2010   #3
eeyore

windows 7
 
 

hello Captain.

thank you for info.
i´ve applied that hotfix, but BSOD is still appearing (again when trying to restart/turn off pc after resume from hibernation), so i am attaching new dump

thank you for your time
My System SpecsSystem Spec
.

02 Apr 2010   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by eeyore View Post
hello Captain.

thank you for info.
i´ve applied that hotfix, but BSOD is still appearing (again when trying to restart/turn off pc after resume from hibernation), so i am attaching new dump

thank you for your time
Hello,

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Post us the MSINFO32 file we will see what we can do !!

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

Hope this helps,
Captain
My System SpecsSystem Spec
02 Apr 2010   #5
eeyore

windows 7
 
 

- my win is activated
- sfc.exe:
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

why there is problem reading my dump file? i had problem few months ago with power state failure ... i´ve uploaded dump and that one was readable. were there any updates that made my dumps unreadable?
My System SpecsSystem Spec
02 Apr 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by eeyore View Post
- my win is activated
- sfc.exe:
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

why there is problem reading my dump file? i had problem few months ago with power state failure ... i´ve uploaded dump and that one was readable. were there any updates that made my dumps unreadable?
Yup a recent security update might have changed or updated the Kernel version. MS is still trying to work on this issue to fix it. The workaround is to run the analysis on the Computer that has crashed i.e. on your Computer. If you wanna try download the Debugging Tools and can you run it by yourself. Here in this section you have some Tutorials Crash and lockup debug 'How To' - Windows 7 Forums

Hope this helps,
Captain
My System SpecsSystem Spec
05 Apr 2010   #7
eeyore

windows 7
 
 

thank you Captain.

tried to run some debugging tools. it stopped when debugging (but there was also error with ntoskrnl.exe).

so i´ve uninstalled that cisco vpn client and it looks ok now

thank you for your time and help
My System SpecsSystem Spec
05 Apr 2010   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by eeyore View Post
hello

i have again problem with my PC.
i´ve installed cisco vpn client and i think this can be problem, but i am not sure, because for two days after vpn install pc was ok and then problems appeared.
so here is my story:
i turned pc on. i connected to my wifi automatically after startup. everything was ok (i had pc on for e.g. 4 hours). and then i hibernated. after resuming from hibernation, pc was not able to connect to wifi or even see wifi networks - with wifi on (nothing changed when i turned it off and on, off ...). so i wanted to restart and then BSOD

please, can someone tell me what is the problem?
thank you very much in advance
Love to but cant



The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds





[cdoe]

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\040110-19437-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*Symbol information
Executable search path is:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x82c3a000 PsLoadedModuleList = 0x82d82810
Debug session time: Thu Apr 1 11:24:41.578 2010 (GMT-4)
System Uptime: 0 days 8:57:12.763
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
..........
kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 84cc0798, The thread currently holding on to the Pnp lock.
Arg4: 82d60b24

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
[/code]
My System SpecsSystem Spec
05 Apr 2010   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by eeyore View Post
thank you Captain.

tried to run some debugging tools. it stopped when debugging (but there was also error with ntoskrnl.exe).

so i´ve uninstalled that cisco vpn client and it looks ok now

thank you for your time and help
Before running the Dump file go to File > Image path and set the path to C:\Windows\System32 then run the analysis that might work.

Hope this helps,
Captain
My System SpecsSystem Spec
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