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Windows 7: WHEA-Logger 20 and Bugcheck 1001

01 Apr 2010   #1
djwazzup06

Windows 7 Professional
 
 
WHEA-Logger 20 and Bugcheck 1001

When I game (WoW, BF BC2, CoD MW2, L4D2, etc), my computer crashes. It could take 10min into it, or an hour. It doesn't give a BSOD, which is weird (because I have the setting set to not restart on system failure), but it goes black, or a screen with white lines horizontally. I watch my temps, volts, and fan speeds and nothing is out of the ordinary. Everything is on auto/default, as in i'm NOT overclocking. Here are the links to the components:

Newegg.com - Thermaltake W0106RU 700W Complies with ATX 12V 2.2 & EPS 12V version SLI Certified 80 PLUS Certified Modular Active PFC Power Supply - Power Supplies

Newegg.com - Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive

Newegg.com - AMD Phenom II X4 955 Black Edition Deneb 3.2GHz 4 x 512KB L2 Cache 6MB L3 Cache Socket AM3 125W Quad-Core Processor - Processors - Desktops

Newegg.com - ASUS M4A79XTD EVO AM3 AMD 790X ATX AMD Motherboard - AMD Motherboards

Newegg.com - XFX HD-577A-ZNFC Radeon HD 5770 (Juniper XT) 1GB 128-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card - Desktop Graphics / Video Cards

Newegg.com - OCZ Vertex Series OCZSSD2-1VTX30GXXX 2.5" 30GB SATA II MLC Internal Solid State Drive (SSD) - SSD

Newegg.com - G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-4GBRL - Desktop Memory


I've got a fresh Win7 Professional 64bit on the SSD, with my WD being my data drive. I have the most recent BIOS for my mobo, all my chipset and graphic drivers are updated, and all windows updates.

Here are some examples of the event logs:
Error - WHEA-Logger - Event ID 20
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8004b57038, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\032810-11949-01.dmp. Report Id: 032810-11949-01.

Error - BugCheck - Event ID 1001
A fatal hardware error has occurred.
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0
The details view of this entry contains further information.


Things I have done
-I have done a Memtest overnight, resulting no errors.
-I have used OCCT, normal length (1hour), on both medium and large passes (to test CPU and NB/RAM, respectively) and no errors.
-I've ruled out a virus by scanning with Symantec Endpoint and Malwarebytes, and not to mention it's a fresh install of Win7.
-I have the "32bit" option enabled in the BIOS for my HDDs
-I have tried increasing (and decreasing) my Core Volts starting from 1.3, and up to 1.4
-Followed this thread with no fix https://www.sevenforums.com/crashes-d...ssistance.html

Things in question
-Voltage and Frequency settings for my CPU, NB, HT, and RAM (i'm convinced it's hardware related in the BIOS)
-Will this continue to hurt the components of my PC if I don't fix it?

I have all the minidumps from the crashes. I have uploaded the 2 most recent ones along with screenshots of assorted information.

I'll be glad to provide any more information.
Any suggestions would be helpful.


My System SpecsSystem Spec
.
01 Apr 2010   #2
djwazzup06

Windows 7 Professional
 
 
MCAT

Digging around, I found the MCAT tool to look more into my problem. Here's a screenshot of what i was able to get
My System SpecsSystem Spec
01 Apr 2010   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by djwazzup06 View Post
When I game (WoW, BF BC2, CoD MW2, L4D2, etc), my computer crashes. It could take 10min into it, or an hour. It doesn't give a BSOD, which is weird (because I have the setting set to not restart on system failure), but it goes black, or a screen with white lines horizontally. I watch my temps, volts, and fan speeds and nothing is out of the ordinary. Everything is on auto/default, as in i'm NOT overclocking. Here are the links to the components:

Newegg.com - Thermaltake W0106RU 700W Complies with ATX 12V 2.2 & EPS 12V version SLI Certified 80 PLUS Certified Modular Active PFC Power Supply - Power Supplies

Newegg.com - Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive

Newegg.com - AMD Phenom II X4 955 Black Edition Deneb 3.2GHz 4 x 512KB L2 Cache 6MB L3 Cache Socket AM3 125W Quad-Core Processor - Processors - Desktops

Newegg.com - ASUS M4A79XTD EVO AM3 AMD 790X ATX AMD Motherboard - AMD Motherboards

Newegg.com - XFX HD-577A-ZNFC Radeon HD 5770 (Juniper XT) 1GB 128-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card - Desktop Graphics / Video Cards

Newegg.com - OCZ Vertex Series OCZSSD2-1VTX30GXXX 2.5" 30GB SATA II MLC Internal Solid State Drive (SSD) - SSD

Newegg.com - G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL9D-4GBRL - Desktop Memory


I've got a fresh Win7 Professional 64bit on the SSD, with my WD being my data drive. I have the most recent BIOS for my mobo, all my chipset and graphic drivers are updated, and all windows updates.

Here are some examples of the event logs:
Error - WHEA-Logger - Event ID 20
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8004b57038, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\032810-11949-01.dmp. Report Id: 032810-11949-01.

Error - BugCheck - Event ID 1001
A fatal hardware error has occurred.
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0
The details view of this entry contains further information.


Things I have done
-I have done a Memtest overnight, resulting no errors.
-I have used OCCT, normal length (1hour), on both medium and large passes (to test CPU and NB/RAM, respectively) and no errors.
-I've ruled out a virus by scanning with Symantec Endpoint and Malwarebytes, and not to mention it's a fresh install of Win7.
-I have the "32bit" option enabled in the BIOS for my HDDs
-I have tried increasing (and decreasing) my Core Volts starting from 1.3, and up to 1.4
-Followed this thread with no fix https://www.sevenforums.com/crashes-d...ssistance.html

Things in question
-Voltage and Frequency settings for my CPU, NB, HT, and RAM (i'm convinced it's hardware related in the BIOS)
-Will this continue to hurt the components of my PC if I don't fix it?

I have all the minidumps from the crashes. I have uploaded the 2 most recent ones along with screenshots of assorted information.

I'll be glad to provide any more information.
Any suggestions would be helpful.

I hate to be a stickerly. We actually need the DMP file. Use these to find and upload them to us. https://www.sevenforums.com/crash-loc...d-problem.html

Thanks

Ken
My System SpecsSystem Spec
.

02 Apr 2010   #4
djwazzup06

Windows 7 Professional
 
 

Oops, I tried to earlier but a .dmp wasn't acceptable, and I didn't think about putting them into a zip
My System SpecsSystem Spec
02 Apr 2010   #5
djwazzup06

Windows 7 Professional
 
 

*bump*

What exactly does the Northbridge do? And how to I check it's temps? I assume if it were overheating, the symptoms would be similar. As would RAM overheating, right?
My System SpecsSystem Spec
05 Apr 2010   #6
djwazzup06

Windows 7 Professional
 
 

Could someone look at my minidumps for me please?

As a side note, i just cleaned out my case and it's now free of dust.
My System SpecsSystem Spec
05 Apr 2010   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by djwazzup06 View Post
Oops, I tried to earlier but a .dmp wasn't acceptable, and I didn't think about putting them into a zip

All of these were caused by hardware. use these to find out what that means and how to try and fix it. https://www.sevenforums.com/crash-loc...-what-try.html

let us know if you need help

Ken




Code:
031310-11356-01.dmp    3/13/2010 7:47:26 PM        0x00000124    00000000`00000000    fffffa80`0531c038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\031310-11356-01.dmp    4    15    7600    
031810-11590-01.dmp    3/18/2010 1:18:36 PM        0x00000124    00000000`00000000    fffffa80`0529a038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\031810-11590-01.dmp    4    15    7600    
032710-11684-01.dmp    3/27/2010 1:30:00 PM        0x00000124    00000000`00000000    fffffa80`04bda038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\032710-11684-01.dmp    4    15    7600    
032710-9594-01.dmp    3/27/2010 11:54:34 AM        0x00000124    00000000`00000000    fffffa80`04b438f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\032710-9594-01.dmp    4    15    7600    
032810-11013-01.dmp    3/28/2010 1:35:16 AM        0x00000124    00000000`00000000    fffffa80`04c096a8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\032810-11013-01.dmp    4    15    7600    
032810-11949-01.dmp    3/28/2010 10:08:44 PM        0x00000124    00000000`00000000    fffffa80`04b57038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\032810-11949-01.dmp    4    15    7600    
032810-12199-01.dmp    3/28/2010 9:03:34 PM        0x00000124    00000000`00000000    fffffa80`04baa748    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\032810-12199-01.dmp    4    15    7600    
032810-12823-01.dmp    3/28/2010 8:37:14 PM        0x00000124    00000000`00000000    fffffa80`04c518f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\032810-12823-01.dmp    4    15    7600    
040110-11856-01.dmp    4/1/2010 7:21:26 PM        0x00000124    00000000`00000000    fffffa80`04b3b038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-11856-01.dmp    4    15    7600    
040110-11871-01.dmp    4/1/2010 7:32:46 PM        0x00000124    00000000`00000000    fffffa80`04b5a8f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-11871-01.dmp    4    15    7600    
040110-11918-01.dmp    4/1/2010 5:02:52 PM        0x00000124    00000000`00000000    fffffa80`04b6f038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-11918-01.dmp    4    15    7600    
040110-11949-01.dmp    4/1/2010 7:14:42 PM        0x00000124    00000000`00000000    fffffa80`04b75038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-11949-01.dmp    4    15    7600    
040110-11980-01.dmp    4/1/2010 7:44:18 PM        0x00000124    00000000`00000000    fffffa80`04b7c038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-11980-01.dmp    4    15    7600    
040110-12105-01.dmp    4/1/2010 10:09:32 PM        0x00000124    00000000`00000000    fffffa80`04b958f8    00000000`00000000    00000000`00000000    dump_ataport.sys    dump_ataport.sys+fe766910                    x64        C:\Users\K\Desktop\New folder (4)\040110-12105-01.dmp    4    15    7600    
040110-12168-01.dmp    4/1/2010 9:36:46 PM        0x00000124    00000000`00000000    fffffa80`04b458f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-12168-01.dmp    4    15    7600    
040110-12542-01.dmp    4/1/2010 7:06:12 PM        0x00000124    00000000`00000000    fffffa80`04b5d4f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-12542-01.dmp    4    15    7600    
040110-13197-01.dmp    4/1/2010 2:15:28 PM        0x00000124    00000000`00000000    fffffa80`04bd78f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder (4)\040110-13197-01.dmp    4    15    7600    
030610-12682-01.dmp    3/6/2010 4:12:26 PM    MEMORY_MANAGEMENT    0x0000001a    00000000`00041201    fffff680`00054ca0    ff060606`ff010101    fffffa80`06e466c0    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (4)\030610-12682-01.dmp    4    15    7600
My System SpecsSystem Spec
05 Apr 2010   #8
djwazzup06

Windows 7 Professional
 
 

Referring to the steps in the guide
  1. No parts are overclocked. Everything is on safe-defaults in the bios.
  2. If you look at my temps from the screenshots above, there doesnt seem to be a problem, correct? However, I opened the side of my computer and added a box fan to the side to see what happens and it did not crash for the hours that I played (usually crashes between 10-60min). So yes, i believe something is overheating, but this doesnt make much sense to me, as without the fan, the temps never reached a dangerous degree (55C max for CPU and CORE, 42C max for MB, 70C max for graphics card)
  3. All Drivers and Firmware are up to date
  4. BIOS is up to date
  5. Win7 updated
  6. Ran 2 memtests (memtest86 and windows built in test) over night for 8+ hours with no errors. I ran OCCT Linpack and the basic CPU stress tests for 1+ hours with no errors. I ran Furmark and OCCT video card stress test for +1 with no crashes. However, when I ran both OCCT basic CPU test and Furmark at the same time, it crashed with the same error as when gaming.
  7. This is a fresh install of Win7 with new parts.
  8. New parts, cleaned case when i installed the parts
  9. I do not have a spare cpu/video card to test other parts.
Yes, I believe it's a hardware/overheating issue. But what component is overheating? If the temps that have sensors (cpu, mb, video card) are not reaching dangerous levels, what else could it be? And if it IS the cpu, mb, or video card overheating at the stated temps, then could the component be bad if it cannot withstand normal operating temps?

Referring to the NB error, could this be caused by either the CPU, RAM, or video card since the NB controls the 3?
My System SpecsSystem Spec
Reply

 WHEA-Logger 20 and Bugcheck 1001




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