Windows has recovered from an unexpected shutdown


  1. Posts : 2
    windows 7 64bit
       #1

    Windows has recovered from an unexpected shutdown


    Hello

    I am having the same problem....
    I have just reloaded Windows7 64bit to see if that will solve the problem. Its basically a slick boot. Just reinstalled Office 2007 Student Edition and uTorrent. I have a Toshiba P505-S8945.

    Thats it. Here is the basics of the problem

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002A0E477
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\040210-22120-01.dmp
    C:\Users\Scotty\AppData\Local\Temp\WER-51636-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Here is a copy of the dump file from my public skydrive folder
    040210-22120-01.rar - Windows Live
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    truehack2 said:
    Hello

    I am having the same problem....
    I have just reloaded Windows7 64bit to see if that will solve the problem. Its basically a slick boot. Just reinstalled Office 2007 Student Edition and uTorrent. I have a Toshiba P505-S8945.

    Thats it. Here is the basics of the problem

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002A0E477
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\040210-22120-01.dmp
    C:\Users\Scotty\AppData\Local\Temp\WER-51636-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Here is a copy of the dump file from my public skydrive folder
    040210-22120-01.rar - Windows Live
    This crash was caused by your network driver ( NETw5s64.sys. download and install a fresh copy and let us know if that doesnt fix it.

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\040210-22120-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a55000 PsLoadedModuleList = 0xfffff800`02c92e50
    Debug session time: Fri Apr  2 08:36:56.608 2010 (GMT-4)
    System Uptime: 0 days 6:33:26.418
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 0, fffff80002a0e477}
    
    Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002a0e477, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'EX64' and 'ENG64.SYS' overlap
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cfd0e0
     0000000000000000 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    hal!HalpDmaNextContiguousPiece+103
    fffff800`02a0e477 448b08          mov     r9d,dword ptr [rax]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff80000b9a360 -- (.trap 0xfffff80000b9a360)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=000000000000002c
    rdx=000000000000002c rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002a0e477 rsp=fffff80000b9a4f8 rbp=0000000000000000
     r8=000000000000001c  r9=0000000000000000 r10=00000000000fffff
    r11=fffffa80082ecea0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    hal!HalpDmaNextContiguousPiece+0x103:
    fffff800`02a0e477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002ac6469 to fffff80002ac6f00
    
    STACK_TEXT:  
    fffff800`00b9a218 fffff800`02ac6469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00b9a220 fffff800`02ac50e0 : fffffa80`06587270 fffffa80`07e37460 fffffa80`0606b110 fffff880`04ae0893 : nt!KiBugCheckDispatch+0x69
    fffff800`00b9a360 fffff800`02a0e477 : fffffa80`08e8b4d0 fffffa80`0a929fd4 fffff800`02a0e524 fffffa80`07e37460 : nt!KiPageFault+0x260
    fffff800`00b9a4f8 fffff800`02a0e524 : fffffa80`07e37460 fffffa80`082ecea0 fffffa80`082ecd00 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
    fffff800`00b9a510 fffff800`02a114fb : fffffa80`07e37460 fffffa80`082ecea0 fffffa80`08e8b4d0 fffffa80`0a5d1fd8 : hal!HalpDmaMapScatterTransfer+0x34
    fffff800`00b9a560 fffff800`02a11472 : fffffa80`07e37460 fffffa80`07e37458 00000000`0000001c 00000000`00000000 : hal!HalpMapTransfer+0x7b
    fffff800`00b9a5f0 fffff800`02a1094f : 00000000`00000000 fffff800`02a0dfb9 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
    fffff800`00b9a630 fffff800`02a10afd : fffffa80`07abc050 fffffa80`082ecea0 00000000`00000001 fffffa80`00000568 : hal!HalpAllocateAdapterCallback+0xc7
    fffff800`00b9a6d0 fffff800`02a11156 : fffffa80`082ecea0 00000000`00000200 fffffa80`082ece00 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
    fffff800`00b9a700 fffff800`02a1071f : fffffa80`064f3010 00000000`00000254 fffffa80`082ecea0 fffffa80`0a19ec10 : hal!HalAllocateAdapterChannel+0x11a
    fffff800`00b9a740 fffff880`015077c0 : fffffa80`0954a190 fffffa80`082ecb10 fffffa80`000000a0 fffff880`04cdac40 : hal!HalBuildScatterGatherList+0x2f3
    fffff800`00b9a7b0 fffff880`04a9676b : fffffa80`07abc1a0 00000000`00000000 fffffa80`07e3fdc0 fffff880`04c3baa0 : ndis!NdisMAllocateNetBufferSGList+0x110
    fffff800`00b9a850 fffffa80`07abc1a0 : 00000000`00000000 fffffa80`07e3fdc0 fffff880`04c3baa0 00000000`00000000 : NETw5s64+0xb76b
    fffff800`00b9a858 00000000`00000000 : fffffa80`07e3fdc0 fffff880`04c3baa0 00000000`00000000 00000254`00000100 : 0xfffffa80`07abc1a0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    NETw5s64+b76b
    fffff880`04a9676b ??              ???
    
    SYMBOL_STACK_INDEX:  c
    
    SYMBOL_NAME:  NETw5s64+b76b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: NETw5s64
    
    IMAGE_NAME:  NETw5s64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4aafedb7
    
    FAILURE_BUCKET_ID:  X64_0xA_NETw5s64+b76b
    
    BUCKET_ID:  X64_0xA_NETw5s64+b76b
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    windows 7 64bit
    Thread Starter
       #3

    Thanks!
    My network device is the Intel WiFi Link 5100 AGN. I will download the latest copy and see what happens. Will let you know.
      My Computer


 

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