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Windows 7: another BSOD issue

03 Apr 2010   #1
asmisc

Windows 7 Professional 64-bit
 
 
another BSOD issue

dmp files attached - I've been periodically getting a BSOD, often when I'm not running anything more than a web browser. This seemed to be a more frequent problem when my computer would go to sleep, but lately it's random. I can't think of anything I might have installed/uninstalled to cause this problem. I did a system recovery a few months back, but that didn't seem to resolve any of the problems I've been having with Win7. A few other solutions I've come across involved running memtest, but that came back with no errors. I have a full version of zonealarm antivirus running, that reports no problems (and that's the only antivirus I have running). I really don't want to do another system recovery if it can be avoided.

Please let me know what I can do! Detailed instructions please...I'm no expert at this. Thanks!


My System SpecsSystem Spec
.
03 Apr 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Looks like your network card drivers need to be updated.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\031710-17472-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0300d000 PsLoadedModuleList = 0xfffff800`0324ae50
Debug session time: Wed Mar 17 21:14:38.500 2010 (GMT-4)
System Uptime: 0 days 0:43:49.342
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050033, 406f8, fffff880058c6667}

Unable to load image \SystemRoot\system32\DRIVERS\rtl8192se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : rtl8192se.sys ( rtl8192se+44667 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff880058c6667

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000307e469 to fffff8000307ef00

STACK_TEXT:  
fffff880`009efc68 fffff800`0307e469 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckEx
fffff880`009efc70 fffff800`0307c932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009efdb0 fffff880`058c6667 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`03115de0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : rtl8192se+0x44667


STACK_COMMAND:  kb

FOLLOWUP_IP: 
rtl8192se+44667
fffff880`058c6667 4889542468      mov     qword ptr [rsp+68h],rdx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  rtl8192se+44667

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: rtl8192se

IMAGE_NAME:  rtl8192se.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b624c14

FAILURE_BUCKET_ID:  X64_0x7f_8_rtl8192se+44667

BUCKET_ID:  X64_0x7f_8_rtl8192se+44667

Followup: MachineOwner
---------
My System SpecsSystem Spec
16 Apr 2010   #3
asmisc

Windows 7 Professional 64-bit
 
 

Is there a way to do this outside of windows update? My device manager reports that my network adapters are all up to date. I don't see any new updates on Realtek's site either. Am I missing something? Toshiba doesn't offer any updates for my current drivers either.

There is a warning icon on "teredo tunneling pseudo-interface" which I've tried to troubleshoot in windows, but it always fails to find a fix for it.

My BSOD problem was a major issue today...happened about 7 times, but stopped when I unplugged my ethernet connection at work. Not sure what made it worse...unfortunately, I don't have the dmp files since I did a system restore in case it had anything to do with windows update.
My System SpecsSystem Spec
.

17 Apr 2010   #4
jcgriff2

Windows 7 - Vista
 
 

Hi -

Do you have this 27 January 2010 Realtek driver installed - RTL8192SE ?

Realtek 8192se driver download --> Realtek

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
18 Apr 2010   #5
asmisc

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by jcgriff2 View Post
Hi -

Do you have this 27 January 2010 Realtek driver installed - RTL8192SE ?

Realtek 8192se driver download --> Realtek

Regards. . .

jcgriff2

.
Not that version, but mine is from Jan. 29, 2010. RTL8191SE
Does the 192 at the end make it better or should I go by date?
My System SpecsSystem Spec
18 Apr 2010   #6
jcgriff2

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by asmisc View Post
Quote   Quote: Originally Posted by jcgriff2 View Post
Hi -

Do you have this 27 January 2010 Realtek driver installed - RTL8192SE ?

Realtek 8192se driver download --> Realtek

Regards. . .

jcgriff2

.
Not that version, but mine is from Jan. 29, 2010. RTL8191SE
Does the 192 at the end make it better or should I go by date?
Check Device Manager - what is device?
START | devmgmt.msc

Per the dump in Jonathan King's post, which I agree with -

Code:
 
Probably caused by : rtl8192se.sys ( rtl8192se+44667 ) 
That came from your dump file. It may be subtle difference/ semantics, but please check.

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
18 Apr 2010   #7
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by asmisc View Post
dmp files attached - I've been periodically getting a BSOD, often when I'm not running anything more than a web browser. This seemed to be a more frequent problem when my computer would go to sleep, but lately it's random. I can't think of anything I might have installed/uninstalled to cause this problem. I did a system recovery a few months back, but that didn't seem to resolve any of the problems I've been having with Win7. A few other solutions I've come across involved running memtest, but that came back with no errors. I have a full version of zonealarm antivirus running, that reports no problems (and that's the only antivirus I have running). I really don't want to do another system recovery if it can be avoided.

Please let me know what I can do! Detailed instructions please...I'm no expert at this. Thanks!
You will need to uninstall ZoneAlarm completly in order to resolve this problem. This problem with ZoneAlarm has come up many times before. It's even proven to cause problems on your exact system in the past. Check the link below. ZoneAlarm seems to be famous for these types of problems.
https://www.sevenforums.com/crashes-d...-internet.html
My System SpecsSystem Spec
22 Apr 2010   #8
asmisc

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by jcgriff2 View Post
Quote   Quote: Originally Posted by asmisc View Post
Quote   Quote: Originally Posted by jcgriff2 View Post
Hi -

Do you have this 27 January 2010 Realtek driver installed - RTL8192SE ?

Realtek 8192se driver download --> Realtek

Regards. . .

jcgriff2

.
Not that version, but mine is from Jan. 29, 2010. RTL8191SE
Does the 192 at the end make it better or should I go by date?
Check Device Manager - what is device?
START | devmgmt.msc

Per the dump in Jonathan King's post, which I agree with -

Code:
 
Probably caused by : rtl8192se.sys ( rtl8192se+44667 ) 
That came from your dump file. It may be subtle difference/ semantics, but please check.

Regards. . .

jcgriff2

.
Device manager says I have RTL8191SE. I tried to instal the --192 version, but my computer seems to have kept the --191 version, even after I uninstalled it and told it to delete the files. At any rate, I got rid of Zone Alarm a few days ago and no blue screen since, so maybe that was the source of everything...will have to wait and see. Any suggestions for a replacement program that gets along with my system?
My System SpecsSystem Spec
23 Apr 2010   #9
jcgriff2

Windows 7 - Vista
 
 

My System SpecsSystem Spec
Reply

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