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Windows 7: BSOD with iPhone, photos and iTunes driving me mad

04 Apr 2010   #1
mizbear

Windows 7
 
 
BSOD with iPhone, photos and iTunes driving me mad

I'm running Windows 7 on a brand new laptop.
I am consistently getting BSOD when trying to download photos from my iPhone, when trying to look at photos already stored on the laptop, and now every time I try to download something from iTunes or iPod.
Three of these problems are *i* related; is this Windows 7 not playing nicely with Mac software, or is there another problem? Any ideas on how to fix this?


My System SpecsSystem Spec
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04 Apr 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

My System SpecsSystem Spec
04 Apr 2010   #3
mizbear

Windows 7
 
 
BSOD problem updated with minidump

Thank you for letting me know the correct way to notify a BSOD problem. I *think* I've attached the correct information - please accept my apologies in advance if I haven't.
I'm running Windows 7 on a brand new [COLOR=#0072bc !important][COLOR=#0072bc !important]laptop[/COLOR][/COLOR].
I got the first BSOD when attempting to download pictures from my iPhone to the laptop. Approximately 3-4 photos downloaded and then the BSOD appeared. I restarted the computer and attempted to repeat the process, but it blue screened again. I am unable to download pictures from my iPhone at all.
The computer also does the BSOD when I attempt to open photos that have already been downloaded onto the computer.
This problem first appeared at the end of January - up until that time the iPhone was working perfectly with the laptop.
In the past week and a half or so, I have been getting a consistent BSOD when attempting to listen to music using iTunes, download from the iTunes store and transfer music from my iPod to the laptop.
There is another problem which may (or may not) be contributing to the BSOD.
My iPhone, iPod and original iTunes accounts were set up on a desktop computer, which is now cactus and may not be able to be revived My iPhone will charge on the laptop, but it will not sync, nor back up nor collect any updates from iPhone. I have the same issue with the iPod. I have iTunes home-sharing turned on on both computers, but it appears to only work when the desktop AND laptop are on, and obviously, since the desktop is cactus, it isn't on.
I have attached the minidump folder as requested and I am hoping that someone will be able to help.
I'm running Windows 7, with MSE and BigPond Security, but we are planning to ditch BigPond Security as MSE seems to be working very nicely (and it's cheaper!!).
Please let me know if I have missed mentioning something glaringly obvious, or if additional info is needed
Thank you
Anne
My System SpecsSystem Spec
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 BSOD with iPhone, photos and iTunes driving me mad




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