BEX Error/ Blue Screen.

MrImpossible · 08 Apr 2010

Hello everyone on this forum I am very new to it, but I need help with this problem.

Well, I am a user of Windows 7, and this started only yesterday. I was trying to buy some extra things for a game I play called Yugioh Online 3 (I used to like Yugioh so when I heard about this I decided to give it a shot) It worked for the two days before this incident started to happen. I woke up and turned on my computer hoping everything would be great when about 15 minutes later I got a blue screen. Another 15 minutes I got it twice one before restarting and one a couple seconds after a full restart. Then I started to get the famous BEX error everyone gets.

Problem signature:
Problem Event Name: BEX
Application Name: yo3.exe
Application Version: 0.0.0.0
Application Timestamp: 4b98f7be
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7264.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I've gone thread to thread looking for solutions. None worked because well no one had the problem with this game. I have AVG, and when trying to find a virus people said this error was caused by it wasn't found. Then I got Microsoft Security Essentials the program that worked with Windows 7 because Windows LiveOneCare only worked with other versions of Windows. Didn't find anything either. Then tried Avast, and that didn't find anything. Then installed Malwarebytes and boy did that find a gold mine of viruses. Well not really. But, in one area there were lots. So after getting rid of them and reinstalling the game. The BEX error was still there. I have even tried running in safe mode but that test failed to work either.

If anyone can help me figure out how to get rid of this error that would be great.

JMH · 08 Apr 2010

MrImpossible,
It would be helpful if you could you please provide the following information for further research -

1. How Windows 7 was installed? Was it an upgrade installation or a clean installation?

2. Please provide red error messages in the Event Log for more information:
a. Click "Start", input "eventvwr" (without quotation marks) in the Start Search bar and press Enter.
b. Go to Windows Logs - Application - note red errors.

3.To get a more definitive idea of what is happening we may also require the dmp files. Please read this link
https://www.sevenforums.com/crash-loc...d-problem.html

4.You might also do the following -
Download memtestx86 and run for at least 5 passes. Memtest86

5.Re the number of Anti Virus progs you have used - did you use the appropriate uninstall tools to remove the unwanted programs?

6.It would be helpful if you would fill in your system specs via User CP - Your Control Panel - Edit System Spec.

Please let us know how things go.
Thanks, Jan.