Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying :
"Windows has recovered from an unexpected shutdown
I'm including the .dmp file in hope that someone can find the culprit !I'm certain it's a driver issue I just don't know which one.
I'm running Win 7 Home Premium 32
Thanks I hope to get to the bottom of this once and for all !
The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying :
"Windows has recovered from an unexpected shutdown
I'm including the .dmp file in hope that someone can find the culprit !
I'm running Win 7 Home Premium 32
Thanks I hope to get to the bottom of this once and for all !
Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\040610-41433-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82976ad4? Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Windows 7 Kernel Version 7600 UP Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810 Debug session time: Tue Apr 6 00:27:35.066 2010 (GMT-4) System Uptime: 0 days 6:01:53.157 Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Loading Kernel Symbols ............................................................... ................................................................ ..................... Loading User Symbols Loading unloaded module list ..........
Sleep is a power management option which is controlled by the bios. Therefore make sure that you have the most current bios installed.
I have found a site from e-machines which you can use to update your drivers and bios: eMachines Support: Drivers and Downloads.
The symbols for your windows build 16481 have not been compiled by Microsoft on the symbol server.
ok so I activated my Windows 7 Home Premium, I ran that sfc.exe /scannow and after the process it told me that : "Windows Resource Protection did not find any integrity violations".The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.Whenever I try to put my laptop into sleep mode, it always just hangs and then about 10 mins later it will automatically restart and I'll get a message saying :
"Windows has recovered from an unexpected shutdown
I'm including the .dmp file in hope that someone can find the culprit !
I'm running Win 7 Home Premium 32
Thanks I hope to get to the bottom of this once and for all !
Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\040610-41433-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82976ad4? Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Windows 7 Kernel Version 7600 UP Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810 Debug session time: Tue Apr 6 00:27:35.066 2010 (GMT-4) System Uptime: 0 days 6:01:53.157 Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Loading Kernel Symbols ............................................................... ................................................................ ..................... Loading User Symbols Loading unloaded module list ..........
Now I will open a support incident to see if MS can hopefully fix the problem.
Finally regarding reformatting, yesterday I just formatted and installed a fresh copy of Win 7. So I don't particularly feel like reformatting again.
Thanks I'll report back
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