First BSOD problem


  1. Posts : 45
    windows 7 finally
       #1

    First BSOD problem


    i have windows 7 on my pc for about a week now and the first bsod arrives .unfortunately i could;d make a picture of the error message in the bsod bun a found in my computer>manage >event viewer the error so i will post some pictures of the error message hopping that you all could help me .thx

    http://img163.imageshack.us/img163/2828/capture23c.jpg http://img151.imageshack.us/img151/4203/123lk.jpg

    http://img397.imageshack.us/img397/4333/capturer.jpg
    http://img535.imageshack.us/img535/2909/33123.jpg
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Could you please upload your dmp files for us? https://www.sevenforums.com/crash-loc...lem.htmlThanks,
    ~JK
      My Computer


  3. Posts : 45
    windows 7 finally
    Thread Starter
       #3

    here are the dmp files
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    sonnycrys said:
    i have windows 7 on my pc for about a week now and the first bsod arrives .unfortunately i could;d make a picture of the error message in the bsod bun a found in my computer>manage >event viewer the error so i will post some pictures of the error message hopping that you all could help me .thx

    http://img163.imageshack.us/img163/2828/capture23c.jpg http://img151.imageshack.us/img151/4203/123lk.jpg

    http://img397.imageshack.us/img397/4333/capturer.jpg
    http://img535.imageshack.us/img535/2909/33123.jpg
    We actually need the DMP file created. Use these to find and upload it to us. https://www.sevenforums.com/crash-loc...d-problem.html


    Let us know if you need help

    Ken
      My Computer


  5. Posts : 45
    windows 7 finally
    Thread Starter
       #5

    here are the dmp
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    sonnycrys said:
    here are the dmp
    This crash was caused by wow.exe (windows on windows--32 bit emulator).

    Because OS files were involved I woud run a system file check
    type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

    Let us know the results

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\040610-17921-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`0284b000 PsLoadedModuleList = 0xfffff800`02a88e50
    Debug session time: Tue Apr  6 10:34:13.476 2010 (GMT-4)
    System Uptime: 0 days 6:45:21.242
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000288701e, fffff880074a3e20, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000288701e, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff880074a3e20, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    fffff800`0288701e f00fba3100      lock btr dword ptr [rcx],0
    
    CONTEXT:  fffff880074a3e20 -- (.cxr 0xfffff880074a3e20)
    rax=fffffa8001b6a8d0 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa8001b6a8d0 rsi=00000000ffffffff rdi=fffffa8001b6a8d0
    rip=fffff8000288701e rsp=fffff880074a4800 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=00000000000026f4
    r11=fffff880074a4850 r12=0000000000000000 r13=0000000000000001
    r14=0000000000000000 r15=fffff900c2dfc9f0
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26:
    fffff800`0288701e f00fba3100      lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  Wow.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000288701e
    
    STACK_TEXT:  
    fffff880`074a4800 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26
    
    
    FOLLOWUP_IP: 
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    fffff800`0288701e f00fba3100      lock btr dword ptr [rcx],0
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    
    STACK_COMMAND:  .cxr 0xfffff880074a3e20 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    
    BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    
    Followup: MachineOwner
    ---------
      My Computer


  7. Posts : 45
    windows 7 finally
    Thread Starter
       #7
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    Try running SFC again. Sometimes it fixes more files the second time around.

    Other than that, we can hope the BSODs go away now. If not, it's time for a repair install.
      My Computer


  9. Posts : 45
    windows 7 finally
    Thread Starter
       #9

    i run the test 3 times and the result is the same as above
      My Computer


 

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