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Windows 7: Two "freeze" problems

06 Apr 2010   #1

Windows 7 Pro 64bit
Two "freeze" problems

I have multi boot Windows 7 Pro 64-bit and Windows XP Pro SP3.

Two issues so far:

(1) With Windows 7 - If I leave the default Power settings to blank my two screens when I wake them up it is to a login screen. After I login the desktop returns. However 10 seconds after I move the mouse the mouse and all controls freeze. I read posts about this from some who say that they have the same problem and that after around 10 to 30 minutes the system unfreezes. I waited an hour but still I had my hard disk light solid. I shut down restarted and set the monitors not to blank.. The problem has not returned.

(2) If I am working in Windows 7 then restart and boot into XP Pro I only have the choice of logging in to my user (admin) account. The Administrator and Guest login are greyed. If I then click on my user login the mouse freezes. When I reboot again into XP I can always login.

Comments would be welcomed


My System SpecsSystem Spec
08 Apr 2010   #2
Microsoft MVP


In what order did you install the 2 operating systems? Did you make any "customizations" when installing in order to make it work?

(1) Try it with only one monitor

(2) There seems to be issues with both your Win7 and XP installations - and the 2 "common" factors are the beginning of the boot sequence and the hard drive.

Please run this bootable hard drive diagnostic sequence: HD Diagnostic (read the details at the link)

If it passes, please run this test:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.
My System SpecsSystem Spec

 Two "freeze" problems

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