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Windows 7: BSOD during shutdown

06 Apr 2010   #1
cythomas

Windows 7 Home Premium
 
 
BSOD during shutdown

Hello,

I am having trouble with my brand new HP Dv7 laptop. Whenever I try to shutdown the computer it takes forever and then it BSOD and restarts. I found a microsoft hotfix for this particular error and it actually helped once but then I did a fresh install of Win 7 to fix another problem. After that the hotfix didn't work to resolve the same issue. Please help!

Thank you in advance.


My System SpecsSystem Spec
.
06 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cythomas View Post
Hello,

I am having trouble with my brand new HP Dv7 laptop. Whenever I try to shutdown the computer it takes forever and then it BSOD and restarts. I found a microsoft hotfix for this particular error and it actually helped once but then I did a fresh install of Win 7 to fix another problem. After that the hotfix didn't work to resolve the same issue. Please help!

Thank you in advance.
This crash way probably caused by hpdskflt.sys (some sort of security sensor). I cant find much data on it, so wondered if you know what it is.

Let me know

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\040610-20623-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03064000 PsLoadedModuleList = 0xfffff800`032a1e50
Debug session time: Tue Apr  6 11:19:09.039 2010 (GMT-4)
System Uptime: 0 days 20:02:55.241
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003d11680, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+2b9b )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003d11680, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003d11680

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030dd052 to fffff800030dbdda

STACK_TEXT:  
fffff880`03d5b1d0 fffff800`030dd052 : fffffa80`03d11680 fffffa80`03d11680 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`03d5b310 fffff800`030df1af : fffffa80`0860b010 fffffa80`09231020 00000000`00000000 00000000`0000000c : nt!KiCommitThreadWait+0x1d2
fffff880`03d5b3a0 fffff880`01ff6b9b : 00000000`03d5b500 fffffa80`00000000 fffff880`03d5b400 00000000`00000700 : nt!KeWaitForSingleObject+0x19f
fffff880`03d5b440 00000000`03d5b500 : fffffa80`00000000 fffff880`03d5b400 00000000`00000700 fffff880`009b1180 : hpdskflt+0x2b9b
fffff880`03d5b448 fffffa80`00000000 : fffff880`03d5b400 00000000`00000700 fffff880`009b1180 fffff800`00000008 : 0x3d5b500
fffff880`03d5b450 fffff880`03d5b400 : 00000000`00000700 fffff880`009b1180 fffff800`00000008 00000000`00000000 : 0xfffffa80`00000000
fffff880`03d5b458 00000000`00000700 : fffff880`009b1180 fffff800`00000008 00000000`00000000 fffffa80`0864a210 : 0xfffff880`03d5b400
fffff880`03d5b460 fffff880`009b1180 : fffff800`00000008 00000000`00000000 fffffa80`0864a210 fffff880`03d5b4a0 : 0x700
fffff880`03d5b468 fffff800`00000008 : 00000000`00000000 fffffa80`0864a210 fffff880`03d5b4a0 00000000`c0000000 : 0xfffff880`009b1180
fffff880`03d5b470 00000000`00000000 : fffffa80`0864a210 fffff880`03d5b4a0 00000000`c0000000 fffff880`03d5b558 : 0xfffff800`00000008


STACK_COMMAND:  .thread 0xfffffa8003d11680 ; kb

FOLLOWUP_IP: 
hpdskflt+2b9b
fffff880`01ff6b9b ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  hpdskflt+2b9b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hpdskflt

IMAGE_NAME:  hpdskflt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b87f2e2

FAILURE_BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

Followup: MachineOwner
---------

OLD DRIVERS THAT NEED TO BE UPDATED
Code:
iirsp.sys        fffff880`017bc000    fffff880`017cd000    0x00011000    0x439f418a    12/13/2005 5:47:54 PM                        
nfrd960.sys        fffff880`01974000    fffff880`01984000    0x00010000    0x4485ef94    6/6/2006 5:11:48 PM                        
secdrv.SYS        fffff880`06d83000    fffff880`06d8e000    0x0000b000    0x4508052e    9/13/2006 9:18:38 AM                        
adpu320.sys        fffff880`01662000    fffff880`01691000    0x0002f000    0x45e4c6ff    2/27/2007 8:04:15 PM                        
adpahci.sys        fffff880`0160c000    fffff880`01662000    0x00056000    0x46377921    5/1/2007 1:30:09 PM                        
arc.sys        fffff880`01701000    fffff880`0171a000    0x00019000    0x4656035b    5/24/2007 5:27:55 PM                        
SiSRaid2.sys        fffff880`01bcd000    fffff880`01bdb000    0x0000e000    0x48da86c4    9/24/2008 2:28:20 PM                        
sisraid4.sys        fffff880`01bdb000    fffff880`01bf3000    0x00018000    0x48e3f1f4    10/1/2008 5:56:04 PM                        
RimSerial_AMD64.sys        fffff880`06f0f000    fffff880`06f16c00    0x00007c00    0x492addcd    11/24/2008 1:01:01 PM                        
adp94xx.sys        fffff880`01366000    fffff880`013e1000    0x0007b000    0x4939bf42    12/5/2008 7:54:42 PM                        
lsi_fc.sys        fffff880`017cd000    fffff880`017ec000    0x0001f000    0x493ef531    12/9/2008 6:46:09 PM
My System SpecsSystem Spec
06 Apr 2010   #3
cythomas

Windows 7 Home Premium
 
 

Thank you for looking into it for me. I found that the file is for "HP Mobile Data Protection Sensor". Im not really sure what it is for. Is it safe to uninstall?
My System SpecsSystem Spec
.

06 Apr 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

It's safe to uninstall, yes.

Some laptops have a sensor that senses when the machine is dropped, and shuts down the hard drive to prevent data loss.

Uninstalling that may disable the feature, but I'd say go ahead and do it anyway. Better that than BSODs.
My System SpecsSystem Spec
07 Apr 2010   #5
cythomas

Windows 7 Home Premium
 
 

Thank you for the advice. I uninstalled the HP Mobile Data Protection Sensor. The computer shutdown properly and then restarted without fault. Once windows finished loading it reinstalled the the HP Mobile Data Protection Sensor. After that everything worked great! Thank you for your help!
My System SpecsSystem Spec
09 Apr 2010   #6
cythomas

Windows 7 Home Premium
 
 

Well the problem didn't go away. I uninstalled the driver and the computer shutdown properly a few times but then the issue returned. How can I permanently disable the "HP Mobile Data Protection" feature? I have attached my most recent minidump.
My System SpecsSystem Spec
09 Apr 2010   #7
Jonathan_King

Windows 7 Professional x64
 
 

You still have a corrupted HP device driver. Try looking in C:\Windows\System32\DRIVERS\ for hpdskflt.sys, and delete it.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_040910-18002-01.zip\040910-18002-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0304c000 PsLoadedModuleList = 0xfffff800`03289e50
Debug session time: Fri Apr  9 05:44:52.042 2010 (GMT-4)
System Uptime: 0 days 0:23:24.244
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.............
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003d1b680, fffff80004f0d510}

Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : hpdskflt.sys ( hpdskflt+2b9b )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003d1b680, The thread currently holding on to the Pnp lock.
Arg4: fffff80004f0d510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003d1b680

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030c5052 to fffff800030c3dda

STACK_TEXT:  
fffff880`03d5b1d0 fffff800`030c5052 : fffffa80`03d1b680 fffffa80`03d1b680 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`03d5b310 fffff800`030c71af : fffffa80`08ec1b10 fffffa80`090862a0 00000000`00000000 00000000`0000000c : nt!KiCommitThreadWait+0x1d2
fffff880`03d5b3a0 fffff880`01ff4b9b : 00000000`03d5b500 fffffa80`00000000 fffff880`03d5b400 00000000`00000700 : nt!KeWaitForSingleObject+0x19f
fffff880`03d5b440 00000000`03d5b500 : fffffa80`00000000 fffff880`03d5b400 00000000`00000700 fffff880`03af7180 : hpdskflt+0x2b9b
fffff880`03d5b448 fffffa80`00000000 : fffff880`03d5b400 00000000`00000700 fffff880`03af7180 fffff800`00000008 : 0x3d5b500
fffff880`03d5b450 fffff880`03d5b400 : 00000000`00000700 fffff880`03af7180 fffff800`00000008 00000000`00000000 : 0xfffffa80`00000000
fffff880`03d5b458 00000000`00000700 : fffff880`03af7180 fffff800`00000008 00000000`00000000 fffffa80`060146f0 : 0xfffff880`03d5b400
fffff880`03d5b460 fffff880`03af7180 : fffff800`00000008 00000000`00000000 fffffa80`060146f0 fffff880`03d5b4a0 : 0x700
fffff880`03d5b468 fffff800`00000008 : 00000000`00000000 fffffa80`060146f0 fffff880`03d5b4a0 00000000`c0000000 : 0xfffff880`03af7180
fffff880`03d5b470 00000000`00000000 : fffffa80`060146f0 fffff880`03d5b4a0 00000000`c0000000 fffff880`03d5b558 : 0xfffff800`00000008


STACK_COMMAND:  .thread 0xfffffa8003d1b680 ; kb

FOLLOWUP_IP: 
hpdskflt+2b9b
fffff880`01ff4b9b ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  hpdskflt+2b9b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hpdskflt

IMAGE_NAME:  hpdskflt.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b87f2e2

FAILURE_BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

BUCKET_ID:  X64_0x9F_hpdskflt+2b9b

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Apr 2010   #8
cythomas

Windows 7 Home Premium
 
 

I deleted the file as suggested but I still got the BSOD on shutdown. Then on startup I got a quick BSOD then the computer went into repair mode. I am going to open a trouble ticket with HP since this is their product. Thank you for all you help!
My System SpecsSystem Spec
Reply

 BSOD during shutdown




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