Please help! Receiving Windows 7 BlueScreen error


  1. Posts : 1
    Windows 7 64-bit
       #1

    Please help! Receiving Windows 7 BlueScreen error


    I was wondering if anyone could help me out with a problem I'm having with my Gateway SX2802 system that I just recently purchased. Ever since I hooked my system up I've been getting BlueScreen errors and the Gateway technical support are of no help. After an extended period of use, movements with my mouse will become very laggy and I also noticed that the sound will become distorted. My system will then automatically restart and I receive the following error information:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105
    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8007838038
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    My system information is as follows:
    Manufacturer: Gateway
    Model: SX2802
    Processor: Intel(R) Core2 Quad CPU Q8300 @ 2.50 GHz
    Installed memory: 6.00 GB
    I'm also using the Intel onboard display and sound

    I've also attached the minidump file for review. Any help on this issue would be greatly appreciated.
    Thanks in advance,

    John

      My Computer


  2. Posts : 845
    Windows 7 - Vista
       #2

    Hi -

    Bugcheck 0x124 = WHEA = Windows Hardware Error Architecture

    Please see --> https://www.sevenforums.com/crash-loc...-what-try.html

    This does appear to be an unknown hardware failure.

    System Uptime: 0 days 0:00:06.879

    System was up for just under 7 seconds before BSOD hit.

    Regards. . .

    jcgriff2

    .


    Windows 7 x64 RTM -- BSOD Bugcheck 0x124
    Code:
    Opened log file 'C:\Users\PalmDesert7\_jcgriff2_\dbug\__Kernel__\_99-dbug.txt'
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\PalmDesert7\_jcgriff2_\dbug\__Kernel__\040810-19047-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c0d000 PsLoadedModuleList = 0xfffff800`02e4ae50
    Debug session time: Thu Apr  8 00:08:36.835 2010 (GMT-4)
    System Uptime: 0 days 0:00:06.879
    Loading Kernel Symbols
    ...............................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa8007838038, 0, 0}
    Probably caused by : hardware
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8007838038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
     
    BUGCHECK_STR:  0x124_GenuineIntel
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`031b66b0 fffff800`02ec7a89 : fffffa80`07838010 fffffa80`05516b60 00000000`0000000a 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031b6bd0 fffff800`02da9547 : fffffa80`07838010 fffff800`02e225f8 fffffa80`05516b60 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031b6c00 fffff800`02d11b95 : fffff800`02e84360 fffffa80`07034828 fffffa80`07034820 fffffa80`05516b60 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031b6c40 fffff800`02c8c161 : fffff880`0119be00 fffff800`02d11b70 fffffa80`05516b60 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031b6c70 fffff800`02f22166 : 00000000`00000000 fffffa80`05516b60 00000000`00000080 fffffa80`05504040 : nt!ExpWorkerThread+0x111
    fffff880`031b6d00 fffff800`02c5d486 : fffff880`02f64180 fffffa80`05516b60 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031b6d40 00000000`00000000 : fffff880`031b7000 fffff880`031b1000 fffff880`03d1f500 00000000`00000000 : nt!KxStartSystemThread+0x16
     
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV
    Followup: MachineOwner
    ---------
    rax=fffffa80078e1000 rbx=fffffa8007838038 rcx=fffff880031b66f0
    rdx=fffffa8005426000 rsi=0000000000000000 rdi=fffffa80078e1000
    rip=fffff800030b33cc rsp=fffff880031b66b0 rbp=0000000000000001
    r8=000000000000f1e0  r9=000000000000060c r10=00000000000007ff
    r11=000000000000060c r12=fffff80002e843c0 r13=0000000000000001
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
    nt!WheapCreateLiveTriageDump+0x6c:
    fffff800`030b33cc 48897c2438      mov     qword ptr [rsp+38h],rdi ss:0018:fffff880`031b66e8=fffffa8000000950
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    fffff880`031b66b0 fffff800`02ec7a89 : fffffa80`07838010 fffffa80`05516b60 00000000`0000000a 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031b6bd0 fffff800`02da9547 : fffffa80`07838010 fffff800`02e225f8 fffffa80`05516b60 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031b6c00 fffff800`02d11b95 : fffff800`02e84360 fffffa80`07034828 fffffa80`07034820 fffffa80`05516b60 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031b6c40 fffff800`02c8c161 : fffff880`0119be00 fffff800`02d11b70 fffffa80`05516b60 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031b6c70 fffff800`02f22166 : 00000000`00000000 fffffa80`05516b60 00000000`00000080 fffffa80`05504040 : nt!ExpWorkerThread+0x111
    fffff880`031b6d00 fffff800`02c5d486 : fffff880`02f64180 fffffa80`05516b60 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031b6d40 00000000`00000000 : fffff880`031b7000 fffff880`031b1000 fffff880`03d1f500 00000000`00000000 : nt!KxStartSystemThread+0x16
    start             end                 module name
    fffff800`00bbf000 fffff800`00bc9000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
    fffff800`02c0d000 fffff800`031ea000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
    fffff800`031ea000 fffff800`03233000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
    fffff880`00c1f000 fffff880`00c63000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
    fffff880`00c63000 fffff880`00c77000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
    fffff880`00c77000 fffff880`00cd5000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`00cd5000 fffff880`00d95000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
    fffff880`00d95000 fffff880`00daf000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
    fffff880`00e00000 fffff880`00e0a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
    fffff880`00e0a000 fffff880`00e3d000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
    fffff880`00e3d000 fffff880`00e4a000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
    fffff880`00e4a000 fffff880`00e5f000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
    fffff880`00e5f000 fffff880`00e74000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`00e74000 fffff880`00ed0000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
    fffff880`00ee9000 fffff880`00f8d000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
    fffff880`00f8d000 fffff880`00f9c000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
    fffff880`00f9c000 fffff880`00ff3000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
    fffff880`00ff3000 fffff880`00ffc000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
    fffff880`01011000 fffff880`0112d000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
    fffff880`0112d000 fffff880`01136000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
    fffff880`01136000 fffff880`01160000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
    fffff880`01160000 fffff880`0116b000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
    fffff880`0116b000 fffff880`011b7000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
    fffff880`011b7000 fffff880`011cb000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
    fffff880`01200000 fffff880`01230000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
    fffff880`01240000 fffff880`013e3000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
    fffff880`01400000 fffff880`0144c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
    fffff880`0144c000 fffff880`01486000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
    fffff880`01486000 fffff880`014c0000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
    fffff880`014c1000 fffff880`0151f000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
    fffff880`0151f000 fffff880`01539000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
    fffff880`01539000 fffff880`015ac000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
    fffff880`015ac000 fffff880`015bd000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
    fffff880`015bd000 fffff880`015c7000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
    fffff880`015c7000 fffff880`015dd000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`015dd000 fffff880`015e7000   AVGIDSwa AVGIDSwa.sys Tue Jan 12 18:54:56 2010 (4B4D0BD0)
    fffff880`015e7000 fffff880`015f5000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
    fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
    fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
    fffff880`0168b000 fffff880`016d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
    fffff880`016d5000 fffff880`016dd000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
    fffff880`016dd000 fffff880`016ef000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
    fffff880`016f4000 fffff880`017e6000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
    fffff880`017e6000 fffff880`017ef000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
    fffff880`017ef000 fffff880`017fb0c0   avgrkx64 avgrkx64.sys Wed Feb 10 22:52:44 2010 (4B737F0C)
    fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
    fffff880`02c04000 fffff880`02d20000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
    fffff880`02d20000 fffff880`02d33000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
    Mini Kernel Dump does not contain unloaded driver list
    start             end                 module name
    fffff880`00f9c000 fffff880`00ff3000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
    fffff880`01160000 fffff880`0116b000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
    fffff880`0112d000 fffff880`01136000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
    fffff880`01136000 fffff880`01160000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
    fffff880`015dd000 fffff880`015e7000   AVGIDSwa AVGIDSwa.sys Tue Jan 12 18:54:56 2010 (4B4D0BD0)
    fffff880`017ef000 fffff880`017fb0c0   avgrkx64 avgrkx64.sys Wed Feb 10 22:52:44 2010 (4B737F0C)
    fffff880`00cd5000 fffff880`00d95000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
    fffff880`01200000 fffff880`01230000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
    fffff880`00c77000 fffff880`00cd5000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`01539000 fffff880`015ac000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
    fffff880`015e7000 fffff880`015f5000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
    fffff880`015c7000 fffff880`015dd000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`02d20000 fffff880`02d33000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
    fffff880`02c04000 fffff880`02d20000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
    fffff880`011b7000 fffff880`011cb000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
    fffff880`0116b000 fffff880`011b7000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
    fffff880`015bd000 fffff880`015c7000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
    fffff880`01486000 fffff880`014c0000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
    fffff880`0168b000 fffff880`016d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
    fffff800`031ea000 fffff800`03233000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
    fffff880`017e6000 fffff880`017ef000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
    fffff880`01011000 fffff880`0112d000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
    fffff800`00bbf000 fffff800`00bc9000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
    fffff880`0151f000 fffff880`01539000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
    fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
    fffff880`00c1f000 fffff880`00c63000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
    fffff880`00d95000 fffff880`00daf000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
    fffff880`00e00000 fffff880`00e0a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
    fffff880`014c1000 fffff880`0151f000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
    fffff880`016dd000 fffff880`016ef000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
    fffff880`016f4000 fffff880`017e6000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
    fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
    fffff800`02c0d000 fffff800`031ea000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
    fffff880`01240000 fffff880`013e3000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
    fffff880`00e4a000 fffff880`00e5f000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
    fffff880`00e0a000 fffff880`00e3d000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
    fffff880`015ac000 fffff880`015bd000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
    fffff880`00c63000 fffff880`00c77000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
    fffff880`0144c000 fffff880`01486000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
    fffff880`016d5000 fffff880`016dd000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
    fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
    fffff880`00e3d000 fffff880`00e4a000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
    fffff880`00e5f000 fffff880`00e74000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
    fffff880`00e74000 fffff880`00ed0000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
    fffff880`01400000 fffff880`0144c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
    fffff880`00ee9000 fffff880`00f8d000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
    fffff880`00f8d000 fffff880`00f9c000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
    fffff880`00ff3000 fffff880`00ffc000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
    Mini Kernel Dump does not contain unloaded driver list
    Bugcheck code 00000124
    Arguments 00000000`00000000 fffffa80`07838038 00000000`00000000 00000000`00000000
    Closing open log file C:\Users\PalmDesert7\_jcgriff2_\dbug\__Kernel__\_99-dbug.txt
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    by jcgriff2   
     
    J. C. Griffith, Microsoft MVP 
     
    https://mvp.support.microsoft.com/profile/Griffith 
    www.jcgriff2.com 
     
    иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
      My Computer


 

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