Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help-Windows has recovered from an unexpected shutdown

07 Apr 2010   #1
withintemp

windows 7
 
 
Help-Windows has recovered from an unexpected shutdown

Hi, I bought a new toshiba satellite laptop and a blue screen shutdown and restart has occured 3 times..last time when I was playing a game. I'm so worried that it might be something wrong with the laptop (but it's new). So what could be the problem ??

I have the minidump file folder and I attached it to anyone who can offer any kind of help or advice to get rid of this problem...

HELP as soon as possible will be very much appreciated. Thanks


My System SpecsSystem Spec
.
08 Apr 2010   #2
usasma
Microsoft MVP

 
 

There's only one memory dump in the folder - is that all that's in the folder on your computer?
If there are more, please upload them with your next post.

The lone dump file blames: xusb21.sys - a component of your XBox USB wireless controller

I would suggest uninstalling the program related to this component and see if that stops the BSOD's

Summary of the BSOD:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Apr  7 09:52:23.370 2010 (GMT-4)
System Uptime: 0 days 1:14:23.915
*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
BugCheck 1000007E, {ffffffffc0000005, fffff880050c5a03, fffff880031c4538, fffff880031c3d90}
Probably caused by : xusb21.sys ( xusb21+2a03 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
My System SpecsSystem Spec
08 Apr 2010   #3
withintemp

windows 7
 
 

Thank you very much for your reply. Too much relief.

Unfortunately, there is only one file inside the folder

Could be there any other problem with the laptop itself and it's not showing the respective file in the minidump folder?
My System SpecsSystem Spec
.

10 Apr 2010   #4
withintemp

windows 7
 
 

Hi, the blue screen of death happened again just right now .. the Minidump folder has one more file now .. I will post it ... i also posted windows has recovered from an unexpected shutdown window and put it in a word file..

Thanks in advance
My System SpecsSystem Spec
10 Apr 2010   #5
usasma
Microsoft MVP

 
 

It blames the same driver file as the previous memory dump - xusb21.sys

Please uninstall the program related to this device.
If you've already uninstalled it, then you'll have to go to C:\Windows\System32\drivers and rename the xusb21.sys file to xsb21.BAK
My System SpecsSystem Spec
Reply

 Help-Windows has recovered from an unexpected shutdown




Thread Tools




Similar help and support threads
Thread Forum
Windows has recovered from an unexpected shutdown
I see from other reports that this is a common problem. However, the BCP number sequence seems to change and I have no idea what any of it means. I would really appreciate it if someone could explain to me what is making my pc unhappy. At first I thought that maybe my monitor was going bad...
BSOD Help and Support
Windows has recovered from an unexpected shutdown
The Error Message is given below: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 24
BSOD Help and Support
windows has recovered from an unexpected shutdown
Please help! Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 7f BCP1: 0000000000000008
BSOD Help and Support
Windows has recovered from a unexpected shutdown
Get this error whenever when I have left the computer for a extended period of time so that it asks me for my User account password to sign back in. Once I sign in my desktop has closed whatever I was working on and this error is there. Problem signature: Problem Event Name: BlueScreen...
BSOD Help and Support
Windows has recovered from an unexpected shutdown
Hi! I have a problem - recently my computer is getting BSODs very often. Actually this is maybe from a day or two. During this time I have only downloaded some files using uTorrent and not installed anything. The crashes happen during idle time with only the torrents working, but today also...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:50.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App