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Windows 7: System hangs or freezes never leaving a dump file

08 Apr 2010   #11
tbone1321

Windows 7 Pro 64bit
 
 

Quote   Quote: Originally Posted by Klimek View Post
I've installed a couple of hot fixes and it doesn't seem to be locking up while I leave it idle anymore.

It still locks up when I play games.

this last time it locked up with a pin stripe screen, vertical bars. I could not get any reaction from the system and had to again hard reset. I waited quite awhile hoping it would make a .dmp but alas it didn't.

Is there some kind of logger I can run so that it is forced to make it?
Please let me know what hot fixes you did because mine freezes up when idle I have no screensaver set and it goes to black screen then when I move my mouse everything freezes no Cntrl Alt Delete or anything.


My System SpecsSystem Spec
.
08 Apr 2010   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Klimek View Post
Yes done all that, thanks though. It's so frustrating!

Do a search of posts mentioning Verifier.exe. If I've not misspelled the name then an expert regarding use of this program, and bsods, is J.C. Griffith.

I'm currently playing with verifier but I'm a real beginner with using this program, thus can be of no assistance.
My System SpecsSystem Spec
08 Apr 2010   #13
Klimek

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by tbone1321 View Post
Please let me know what hot fixes you did because mine freezes up when idle I have no screensaver set and it goes to black screen then when I move my mouse everything freezes no Cntrl Alt Delete or anything.
I've installed KB Article Number(s): 977307 and
KB Article Number(s): 979444

one of those stopped all my idle and power saver freeze/crashes.
My System SpecsSystem Spec
.

08 Apr 2010   #14
Klimek

Windows 7 64-bit
 
 

I just moved out my video card, which I just received back from xfxforce RMA, to my working PC. When I tried the crash inducing activities of the gimped pc I also crashed exactly in the same fashion. When I replaced the normal GPU it was back to smooth sailing. Since I have identical GPU, being the 1GB Radeon 5770 with identical drivers it's safe to say that my problem is the GPU.

I AM SO UPSET THAT THEY WOULD SEND A COMPLETED RMA BACK THAT IS STILL DEFECTIVE IN SOME FORM!! I just assumed that if they sent it back to me that they would 'obviously' make sure that it passes all kinds of quality checks, right? I have learned yet again what happens when one 'assumes'. *SIGH*

Thanks to anyone that has offered any advice. To anyone that has similar crashes that happen in the way I've described, with a visual screen not that of a 'BSOD' and leaving you with no dump files and forcing you to hard reset or power off I would suggest isolating the GPU in a known working system, preferably with a known working identical GPU.

Now I need to hope that xfx will give me a break on something since I've already paid to ship to RMA once. I just want a damned working GPU!!
My System SpecsSystem Spec
08 Apr 2010   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Kllimek,
At ;least now you've got a working system. Congratulations.
My System SpecsSystem Spec
09 Apr 2010   #16
Klimek

Windows 7 64-bit
 
 

I've always had one working system, it was the second system I've had the trouble with. Thanks though.
My System SpecsSystem Spec
21 Sep 2010   #17
kolivi

windows 7 professional
 
 
Reply

This is because the memory dumping is not working. I have same problem. And there is a file in C:\Windows\System32\ntroskrnl.exe . In ma laptop it is 32bit compatible,but i installed 64bit windows7 . and we need to install the atleast version 6.1.7600.20618 of this kernal dump file . It is a 5.5mb file.

I tried to download,but can't do it.


Anyone please download and post it here and help all of us.
This problem comes for 64bit AMD processor used pc's mainly


The more details is given at
Error message on a blue screen on a computer that is running Windows 7 or Windows Server 2008 R2: "STOP: 0x0000000A"



Anyone please help all of us......







Quote   Quote: Originally Posted by Klimek View Post
When either left by itself downloading files over an extended period or a small amount of time playing games 20 seconds to 4 minutes the screen will go either blue or blank with no system message.

Though I've unchecked the auto restart and told it to make minidump files, and recreated the crash over 50 times, I've not gotten a single dump file. I've tried everything to get a response after the crash but my only option is to hard reset.

I've used the diagnostic tool that another user has added on the forum and compiled what information my computer has. This is the first use of this pc. I've fresh installed Windows 7 4 times and updated all drivers to current as far as I know. I have also done the memory test by the iso cd provided multiple times for the 5 cycles that is posted. I've done disk scans virus scans etc all come back with no problems or errors. These of course are according to my observations.

Thanks in advance to anyone trying to help.

Incredibly frustrated user,
Klimek
My System SpecsSystem Spec
21 Sep 2010   #18
kolivi

windows 7 professional
 
 
Request

will u please post the file u installed from the forum with 979444

support.microsoft.com/kb/979444/


it is the solution






Quote   Quote: Originally Posted by Klimek View Post
Quote   Quote: Originally Posted by tbone1321 View Post
Please let me know what hot fixes you did because mine freezes up when idle I have no screensaver set and it goes to black screen then when I move my mouse everything freezes no Cntrl Alt Delete or anything.
I've installed KB Article Number(s): 977307 and
KB Article Number(s): 979444

one of those stopped all my idle and power saver freeze/crashes.
My System SpecsSystem Spec
Reply

 System hangs or freezes never leaving a dump file




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