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Windows 7: Intermittent BSD, always when in IE

09 Apr 2010   #1
tanman

Windows 7 x64 Professional
 
 
Intermittent BSD, always when in IE

Hi,

I am looking for a bit of support with a BSD error I keep getting. This crash always seems to happen when I am using IE8.

I am running Win 7 64bit

Latest minidump file
HijackThis Log and
system xml file

I have seen a number of othe BSDs that appear similar, but not any that are the same, The message I get on the BSD is IRQL_GT_ZERO_SYSTEM_SERVICE.

I have asked MS for help, but the only thing they have suggested so far is that I run in SAFE_MODE, where everything seems to work, but is unusable and does not solve the issue.

If anyone has any ideas the input would be great. Also as the problem is intermittent, its a pain to try and resolve. This PC was running Windows XP 32 bit for 9 months before I installed Win7. So I do not think its hardware, but you never know.

If you need more info I'll be happy to provide it.

cheers,


My System SpecsSystem Spec
.
09 Apr 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tanman View Post
Hi,

I am looking for a bit of support with a BSD error I keep getting. This crash always seems to happen when I am using IE8.

I am running Win 7 64bit

Latest minidump file
HijackThis Log and
system xml file

I have seen a number of othe BSDs that appear similar, but not any that are the same, The message I get on the BSD is IRQL_GT_ZERO_SYSTEM_SERVICE.

I have asked MS for help, but the only thing they have suggested so far is that I run in SAFE_MODE, where everything seems to work, but is unusable and does not solve the issue.

If anyone has any ideas the input would be great. Also as the problem is intermittent, its a pain to try and resolve. This PC was running Windows XP 32 bit for 9 months before I installed Win7. So I do not think its hardware, but you never know.

If you need more info I'll be happy to provide it.

cheers,
We need the actual DMP file. use these to find and upload it. https://www.sevenforums.com/crash-loc...d-problem.html


thanks

Ken
My System SpecsSystem Spec
09 Apr 2010   #3
jcgriff2

Windows 7 - Vista
 
 

Dump file an absolute must.

Get rid of Zone Alarm. Its firewall undoubedtly causing problems.

Z/A removal --> Self-Service Support

Re-boot upon completion.

Remove Avast --> http://files.avast.com/files/eng/aswclear.exe

Re-boot.

Install MSE --> http://www.microsoft.com/security_essentials/

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
.

11 Apr 2010   #4
tanman

Windows 7 x64 Professional
 
 

Thanks for the responses.

I wonder how you can be so authoratative that its ZoneAlarm. If this is the case surely they will patch it. Again, why move away from Avast and start using MSE. Is MSE the only security profile one can use with MS OSes? Ive used ZA and avast for as long as I can remember and I have paid for ZA, therefore if we can show it is causing a problem, I can pass it back to ZA for resolution or a refund.

I have uploaded the contents of my minidump folder.

regards,

Anthony
My System SpecsSystem Spec
11 Apr 2010   #5
YakSipper

Win7
 
 

You're getting 0x4a stop errors. I'd download and run Malwarebytes after updating it to latest definitions. See if it finds any malware and remove.

Other than that, yes, it seems to be caused by your version of ZA installed.

Code:
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245
Perhaps update to the latest networking driver as well since that may be part or all of the cause in association with this.
My System SpecsSystem Spec
11 Apr 2010   #6
tanman

Windows 7 x64 Professional
 
 

Thanks for the quick response.
I ran Malwarebytes and it came up with only 1 issue and as far as I can see that was an update from HijackThis.
Today ZA has updates for 2010, so I have upgraded and will see what occurs over the next few days, if there are any other thoughts please let me know.

thanks
Anthony
My System SpecsSystem Spec
12 Apr 2010   #7
jcgriff2

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by tanman View Post
Thanks for the responses.

I wonder how you can be so authoratative that its ZoneAlarm. If this is the case surely they will patch it. Again, why move away from Avast and start using MSE. Is MSE the only security profile one can use with MS OSes? Ive used ZA and avast for as long as I can remember and I have paid for ZA, therefore if we can show it is causing a problem, I can pass it back to ZA for resolution or a refund.

I have uploaded the contents of my minidump folder.

regards,

Anthony
Hi Anthony. . .


The foundation for my comments on Zone Alarm are based on history. I have seen Z/A bring down Vista systems since 2008 and now Windows 7 systems. . .

Quote   Quote: Originally Posted by dspringsteel
JC you get an award! Removing Zone Alarm did the trick. Windows Update is now working again. Many thanks!!
Tech Support Forum - View Single Post - [SOLVED] Vista windows update hangs




Quote   Quote: Originally Posted by origins
SOLVED...
As soon as I uninstalled Zonealarm, full network functionality has returned to the network adapter.
Thanks none the less for your assistance jcgriff2. I now have other troubleshooting tools at my disposal thanks to you!
Tech Support Forum - View Single Post - [SOLVED] Vista not recognising ethernet cable


Quote   Quote: Originally Posted by miacarlos
ive uninstalled zone alaram and so far so good! no BSODs yet in the last 24 hours or so... which is good considering i used to have it everyday. for some reason, laptop comes out of sleep mode faster too.

THANK YOU SO MUCH FOR ALL YOUR HELP! much appreciated!
Tech Support Forum - View Single Post - [SOLVED] BSOD Driver_IRQL_not_less_or_equal



Quote   Quote: Originally Posted by bodhi
... After spending 9 hours on the phone with microsoft tech support and 3 frustrating days, This forum helped me past my BSod. I wonder why microsoft doesn't include removing Zone Alarm early.
Tech Support Forum - View Single Post - [SOLVED] BSOD Driver_IRQL_not_less_or_equal

History dictates future behavior, patches or not.

I would suggest that you remove the Zone Alarm 2010 version or you will be back here for BSOD help again.

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
13 Apr 2010   #8
tanman

Windows 7 x64 Professional
 
 

Hi JC,

I was not casting aspertions, it's just I have seen this sort of response many times before and sometimes its just sour grapes.

Considering your responses, I will uninstall ZA this evening and see what occurs. Many thanks for your time and patience.

Anthony
My System SpecsSystem Spec
13 Apr 2010   #9
jcgriff2

Windows 7 - Vista
 
 

Hi Anthony. . .

No worries... it is your system, you know it best and if you are able to get Z/A to properly function, then do so. I was in the same boat in last 2007 and refused to believe that N360/ NIS was causing problems in my then-Vista system. Didn't take much longer after that and the removal of N360/ NIS to make me a true believer!

I only "hit" ( ! ) you with the info in last post to show what others have gone through.

Good Luck to you.

jcgriff2

.
My System SpecsSystem Spec
15 Apr 2010   #10
tanman

Windows 7 x64 Professional
 
 

Hi JCgriff2,

You seem to have gotten it about right. I've been running for 2 days without a problem. I am going to keep trying this week and if I get a problem. I'll repost. So far so good.

I've been on to ZA and they are willing to take the dump files and review, so if we prove its their fault, I'll point them to this thread.

Thanks again. Fingers crossed.

Anthony
My System SpecsSystem Spec
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 Intermittent BSD, always when in IE




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