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Windows 7: Win 7 Pro x64 Hangs When Sleeping

12 Apr 2010   #1
Nils

Windows 7
 
 
Win 7 Pro x64 Hangs When Sleeping

Sometimes when I put my laptop into sleep mode, it does not turn off properly. The screen becomes black, but it still keeps running.

When this happens, the only way to turn it off is to hold the power button for 5 seconds.

But if I do this, I am greeted by the "Windows did not shut down properly" screen the next time I boot and I obviously lose all my unsaved data.

System:
Code:
[System Summary]

Item    Value    
OS Name    Microsoft Windows 7 Professional    
Version    6.1.7600 Build 7600    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    xxxxx
System Manufacturer    LENOVO    
System Model    64586QG    
System Type    x64-based PC    
Processor    Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz, 2201 Mhz, 2 Core(s), 2 Logical Processor(s)    
BIOS Version/Date    LENOVO 7LETC6WW (2.26 ), 11.05.2009    
SMBIOS Version    2.4    
Windows Directory    C:\Windows    
System Directory    C:\Windows\system32    
Boot Device    \Device\HarddiskVolume3    
Locale    Germany    
Hardware Abstraction Layer    Version = "6.1.7600.16385"    
User Name    xxxxx  
Time Zone    W. Europe Daylight Time    
Installed Physical Memory (RAM)    3,00 GB    
Total Physical Memory    2,98 GB    
Available Physical Memory    1,21 GB    
Total Virtual Memory    5,96 GB    
Available Virtual Memory    4,06 GB    
Page File Space    2,98 GB    
Page File    C:\pagefile.sys
Is this a known issue? What could cause something like this?


My System SpecsSystem Spec
.
12 Apr 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Try looking through your Event Viewer to see if anything is recorded.

You may also try updating your video card drivers, and run the sfc command.
My System SpecsSystem Spec
13 Apr 2010   #3
Nils

Windows 7
 
 

In my event viewer it says:

03:02:04 The system is entering sleep. Sleep Reason: Application API
03:02:08 The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
03:04:00 Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.
After that I shut it down.

So could this be related to that service trying to look up some domain name it can't find? I don't remember ever enabling anything like that though.
My System SpecsSystem Spec
.

13 Apr 2010   #4
YakSipper

Win7
 
 

Type services.msc in the start menu search box.

Disable the WinHTTP Web Proxy Auto-Discovery Service. You don't need it for anything. Stop it too, if it is currently running.

Then try putting the pc to sleep and see how it reacts.
My System SpecsSystem Spec
14 Apr 2010   #5
Nils

Windows 7
 
 

It worked for a while now since I disabled the WebHTTP service, but now I had the same issue again last night. I let it run for a few minutes and this is what the event viewer said:

Code:
14.04.2010 01:42:11:
The system is entering sleep.

Sleep Reason: Application API

14.04.2010 01:42:36:
Name resolution for the name wpad.domain domain domain2 timed out after none of the configured DNS servers responded.

14.04.2010 01:46:22
The Multimedia Class Scheduler service entered the stopped state.
That was the point where I shut it down forcefully I guess.

Any ideas?
My System SpecsSystem Spec
14 Apr 2010   #6
not so gray matter

W7 Ult. x64 | OS X
 
 

Sleep Mode & Windows = BAD!

Just shut down your computer, it only takes a max of about 1 minute to start it back up.

I think people hear about Apple computers going to sleep and think it's a good idea on their PC. While the function has been improved, it's still just horrid compared to Unix based sleep. You should really just shut the thing down.
My System SpecsSystem Spec
14 Apr 2010   #7
Nils

Windows 7
 
 

I don't really see "just don't use it" as a solution to my problem...

Resuming from sleep only takes a second, starting up takes at least two minutes, plus an additional 5 minutes or so till I actually have all the programs started and connected again. That's a big difference, especially since I have to move my laptop quite a lot.

It was also working seamlessly for half a year or so, something must have "broken" it pretty recently.
My System SpecsSystem Spec
14 Apr 2010   #8
Tews

64-bit Windows 8.1 Pro
 
 

Quote   Quote: Originally Posted by Nils View Post
It was also working seamlessly for half a year or so, something must have "broken" it pretty recently.

You can always do a repair install from your Windows 7 DVD and see if this solves your problem...
My System SpecsSystem Spec
18 Apr 2010   #9
Nils

Windows 7
 
 

I updated the graphics drivers now, but it didn't help. sfc didn't find anything either.

Yesterday I let the laptop just run after telling it to sleep. Here is what the event log says:
Code:
04:17:02
The system is entering sleep.

Sleep Reason: Application API

04:18:24
Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.
The next morning it was shut off, but when I started it I got the "recovered from unexpected shutdown" message, so it didn't wake up properly. In the event log I found this entry:

Code:
The computer has rebooted from a bugcheck. 
The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800322b060, 0xfffff80000ba2748, 0xfffffa80088489c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041810-21902-01.
Any ideas?
My System SpecsSystem Spec
18 Apr 2010   #10
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Nils View Post
I updated the graphics drivers now, but it didn't help. sfc didn't find anything either.

Yesterday I let the laptop just run after telling it to sleep. Here is what the event log says:
Code:
04:17:02
The system is entering sleep.

Sleep Reason: Application API

04:18:24
Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.
The next morning it was shut off, but when I started it I got the "recovered from unexpected shutdown" message, so it didn't wake up properly. In the event log I found this entry:

Code:
The computer has rebooted from a bugcheck. 
The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800322b060, 0xfffff80000ba2748, 0xfffffa80088489c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041810-21902-01.
Any ideas?

Hello !!

You could try this Microsoft KB Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F" looks like it matches you issue.

Hope this helps,
Captain
My System SpecsSystem Spec
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 Win 7 Pro x64 Hangs When Sleeping




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