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Windows 7: Getting a BSOD randomly!

12 Apr 2010   #1
Rorschach

Windows 7 Professional 32b
 
 
Getting a BSOD randomly!

It seems to be when i get home after the computer has been sitting for a good amount of time.

I have had it happen once while i was using the PC to install a program.

But for the most part it is at the Logon screen when i return home and when i sigin it tells me it has recovered from a serious error.

I have done system scans, defrags, disk checks, virus scans, hijackthis, the whole 9.

Everything checks out. I have NOT updated my BIOS, but HAVE updated the sound card and video card.

Can't think of anything else.

Check out the dmp and let me know what you guys think.

Thanks in advance!


My System SpecsSystem Spec
.
12 Apr 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Rorschach View Post
It seems to be when i get home after the computer has been sitting for a good amount of time.

I have had it happen once while i was using the PC to install a program.

But for the most part it is at the Logon screen when i return home and when i sigin it tells me it has recovered from a serious error.

I have done system scans, defrags, disk checks, virus scans, hijackthis, the whole 9.

Everything checks out. I have NOT updated my BIOS, but HAVE updated the sound card and video card.

Can't think of anything else.

Check out the dmp and let me know what you guys think.

Thanks in advance!
Hi Rorschach,

Your problems appear to be hardware [& memory] related. Chrome may also be involved.

I suggest that you do the following -
1. Run a system file check to verify and repair your system files.
Go to search - right click to run as Administrator - type in sfc /scannow.
[Make sure you have a space between sfc and / ]
2.Download memtestx86 and run for at least 5 passes
3.Update the old drivers.[from 2005 & up.]
4.Uninstall Chrome.

Please let us know how it goes.
Thanks Jan.
My System SpecsSystem Spec
12 Apr 2010   #3
Rorschach

Windows 7 Professional 32b
 
 

Ok thanks Jan!

Well i ran the sfc and it came back negative.

Ill run memtest and update old drivers but why do you think it might be Chrome?

It gives me no problems at all really.

Ill post the results when im done.
My System SpecsSystem Spec
.

12 Apr 2010   #4
Rorschach

Windows 7 Professional 32b
 
 

Ok i ran MEMtest and it said everything passed.

I am downloading updated Bios and drivers for my Mobo.

Ill post back when i update everything.
My System SpecsSystem Spec
12 Apr 2010   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Rorschach View Post
Ok thanks Jan!

Well i ran the sfc and it came back negative.

Ill run memtest and update old drivers but why do you think it might be Chrome?

It gives me no problems at all really.

Ill post the results when im done.
Hi again,
Below is the analysis . Note the highlighted areas.
If you need help let us know.
Jan.





Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\JMH\Desktop\New Folder\041210-24140-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x82c3e000 PsLoadedModuleList = 0x82d86810
Debug session time: Mon Apr 12 15:59:28.999 2010 (GMT+10)
System Uptime: 0 days 7:19:43.452
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7F, {d, 0, 0, 0}
Probably caused by : ntkrpamp.exe ( nt!KiSystemFatalException+f )
Followup: MachineOwner
---------
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000d, EXCEPTION_GP_FAULT
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
Debugging Details:
------------------
 
BUGCHECK_STR:  0x7f_d
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 82eb875d to 82c84f9b
STACK_TEXT:  
a76b3960 82eb875d badb0d00 00000000 87d86990 nt!KiSystemFatalException+0xf
a76b3a50 88c4df1a 85ce7690 86035420 a541825c nt!FsRtlNotifyFilterReportChange+0xca
a76b3ad0 88cbfba4 00000000 a54182a0 860350d8 Ntfs!NtfsReportDirNotify+0xa8
a76b3ce0 88c4f456 a8d5ba24 886ad008 2fac761b Ntfs!NtfsCommonCleanup+0x20ae
a76b3d1c 82cae23e a8d5b9d4 00000000 ffffffff Ntfs!NtfsCommonCleanupCallout+0x1d
a76b3d1c 82cae335 a8d5b9d4 00000000 ffffffff nt!KiSwapKernelStackAndExit+0x15a
a8d5b93c 00000000 00000000 00000000 00000000 nt!KiSwitchKernelStackAndCallout+0x31
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!KiSystemFatalException+f
82c84f9b c3              ret
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt!KiSystemFatalException+f
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4b1e090a
FAILURE_BUCKET_ID:  0x7f_d_nt!KiSystemFatalException+f
BUCKET_ID:  0x7f_d_nt!KiSystemFatalException+f
Followup: MachineOwner
---------
My System SpecsSystem Spec
13 Apr 2010   #6
Rorschach

Windows 7 Professional 32b
 
 

Hmmm wow ok.

Well do you think i need to update my BIOS and stuff?

I seen somewhere else that someone said updating BIOS is a last resort. There are updates for my BIOS.

I guess ill be switching back to Firefox.
My System SpecsSystem Spec
13 Apr 2010   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Rorschach View Post
Hmmm wow ok.

Well do you think i need to update my BIOS and stuff?

I seen somewhere else that someone said updating BIOS is a last resort. There are updates for my BIOS.

I guess ill be switching back to Firefox.
Hello !!

Its always good to have your BIOS Firmware up-to-date. Also i would recommend to uninstall your Antiviurs / Firewall and see whether that makes any difference. Instead of Firefox use IE and see whether it's crashing. If so it might be the NIC card drivers that might be messing things up.

Hope this helps,
Captain
My System SpecsSystem Spec
13 Apr 2010   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Rorschach View Post
Hmmm wow ok.

Well do you think i need to update my BIOS and stuff?

I seen somewhere else that someone said updating BIOS is a last resort. There are updates for my BIOS.

I guess ill be switching back to Firefox.
Rorschach,
My advice at this stage would be to see how things go before doing anything further.
Jan.
My System SpecsSystem Spec
13 Apr 2010   #9
Rorschach

Windows 7 Professional 32b
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by Rorschach View Post
Hmmm wow ok.

Well do you think i need to update my BIOS and stuff?

I seen somewhere else that someone said updating BIOS is a last resort. There are updates for my BIOS.

I guess ill be switching back to Firefox.
Hello !!

Its always good to have your BIOS Firmware up-to-date. Also i would recommend to uninstall your Antiviurs / Firewall and see whether that makes any difference. Instead of Firefox use IE and see whether it's crashing. If so it might be the NIC card drivers that might be messing things up.

Hope this helps,
Captain
Quote   Quote: Originally Posted by JMH View Post
Quote   Quote: Originally Posted by Rorschach View Post
Hmmm wow ok.

Well do you think i need to update my BIOS and stuff?

I seen somewhere else that someone said updating BIOS is a last resort. There are updates for my BIOS.

I guess ill be switching back to Firefox.
Rorschach,
My advice at this stage would be to see how things go before doing anything further.
Jan.


Ok thanks guys!

I cannot use IE, i just do not like it, never did.

I will do some tinkering and post back with results.
My System SpecsSystem Spec
Reply

 Getting a BSOD randomly!




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