Please Help...Lots of BSOD


  1. Posts : 5
    Windows 7
       #1

    Please Help...Lots of BSOD


    Sorry a complete newbie. Just cracked my box open and pulled out my new computer and started to install programs and get it up to par and BOOM it happened got the blue death screen. I was just checking out the forum and did attach my dump files to this. Just bummed out. The computer boots up normally and fast and I opened up a bunch of programs and don't get a crash. It just comes when it wants. Once a day. Please anybody help. Thanks for the help in advance. Thank you.

    Pancho
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Looks like bad RAM. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp5_dumps.zip\040910-21762-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c0e000 PsLoadedModuleList = 0xfffff800`02e4be50
    Debug session time: Thu Apr  8 18:02:35.820 2010 (GMT-4)
    System Uptime: 0 days 7:02:02.897
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    .......................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff80002ca0b74, fffff8800618e150, 0}
    
    Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002ca0b74, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff8800618e150, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MiUnlinkFreeOrZeroedPage+1ca
    fffff800`02ca0b74 48893cc2        mov     qword ptr [rdx+rax*8],rdi
    
    CONTEXT:  fffff8800618e150 -- (.cxr 0xfffff8800618e150)
    rax=00014a000007d070 rbx=fffffa8000a60380 rcx=0000000000000007
    rdx=fffffa8000000008 rsi=fffffa8003601040 rdi=ffffffffffffffff
    rip=fffff80002ca0b74 rsp=fffff8800618eb30 rbp=0000000000000068
     r8=0000000000000000  r9=fffff88002fd3180 r10=fffffa8003601060
    r11=fffff8800618eb98 r12=fffffa8000a60380 r13=0000000000000000
    r14=0000000000000000 r15=00000000ffffffff
    iopl=0         nv up ei pl nz ac pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210212
    nt!MiUnlinkFreeOrZeroedPage+0x1ca:
    fffff800`02ca0b74 48893cc2        mov     qword ptr [rdx+rax*8],rdi ds:002b:000a4a80`003e8388=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002ca5818 to fffff80002ca0b74
    
    STACK_TEXT:  
    fffff880`0618eb30 fffff800`02ca5818 : fffff880`0618ec00 00000000`00037568 fffffa80`00a60380 fffffa80`028ea350 : nt!MiUnlinkFreeOrZeroedPage+0x1ca
    fffff880`0618eba0 fffff800`02c9da97 : 00000000`00000002 fffff880`00000002 fffff880`05f77c00 00000000`00000000 : nt!MiRemoveAnyPage+0x1d8
    fffff880`0618ecc0 fffff800`02c9c482 : 00000000`00000001 fffff900`c4a09000 fffff880`0618f020 fffff6fc`80625048 : nt!MiResolveDemandZeroFault+0x577
    fffff880`0618edb0 fffff800`02c9a4d1 : 00000000`000a20be 00000000`00000000 fffff880`0618f448 fffff960`002c2783 : nt!MiDispatchFault+0x8c2
    fffff880`0618eec0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x8f1
    
    
    FOLLOWUP_IP: 
    nt!MiUnlinkFreeOrZeroedPage+1ca
    fffff800`02ca0b74 48893cc2        mov     qword ptr [rdx+rax*8],rdi
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!MiUnlinkFreeOrZeroedPage+1ca
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    
    STACK_COMMAND:  .cxr 0xfffff8800618e150 ; kb
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!MiUnlinkFreeOrZeroedPage+1ca
    
    BUCKET_ID:  X64_0x3B_nt!MiUnlinkFreeOrZeroedPage+1ca
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #3

    pmworldwide said:
    Sorry a complete newbie. Just cracked my box open and pulled out my new computer and started to install programs and get it up to par and BOOM it happened got the blue death screen. I was just checking out the forum and did attach my dump files to this. Just bummed out. The computer boots up normally and fast and I opened up a bunch of programs and don't get a crash. It just comes when it wants. Once a day. Please anybody help. Thanks for the help in advance. Thank you.

    Pancho
    Hello Pancho Welcome to SF !!

    I guess it's an issue with Memory so i would recommend to run complete Hardware Diagnostic. Also there is a Bugcheck 0xc0000005 which is most caused by Antivirus / Firewall. I would recommend to uninstall your AVG completely also use the Removal Tool to clean the left over files here is the link AVG Antivirus and Security Software - Tools download

    Run the Memory Diagnostic & HD Diagnostic
    Also i would recommend to run System Integrity Checker
    Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

    Code:
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002cad6fb, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    Debugging Details:
    ------------------
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    FAULTING_IP: 
    nt!MiMapPageInHyperSpaceWorker+1b
    fffff800`02cad6fb 458a481a        mov     r9b,byte ptr [r8+1Ah]
    EXCEPTION_PARAMETER1:  0000000000000000
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eae0e0
     ffffffffffffffff 
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  avgcsrva.exe
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from fffff80002cb7a17 to fffff80002c77f00
    STACK_TEXT:  
    fffff880`06362fb8 fffff800`02cb7a17 : 00000000`0000001e ffffffff`c0000005 fffff800`02cad6fb 00000000`00000000 : nt!KeBugCheckEx
    fffff880`06362fc0 fffff800`02c77542 : fffff880`06363798 fffffa80`01914db0 fffff880`06363840 00000000`00000080 : nt! ?? ::FNODOBFM::`string'+0x460da
    fffff880`06363660 fffff800`02c75e4a : fffff880`06363900 fffff800`031eaae7 00000000`00000001 fffff800`02caaf14 : nt!KiExceptionDispatch+0xc2
    fffff880`06363840 fffff800`02cad6fb : fffff800`02c3b566 00000000`00000002 00000000`00000001 fffffa80`018f9d80 : nt!KiGeneralProtectionFault+0x10a
    fffff880`063639d8 fffff800`02c3b566 : 00000000`00000002 00000000`00000001 fffffa80`018f9d80 00000000`00000080 : nt!MiMapPageInHyperSpaceWorker+0x1b
    fffff880`063639e0 fffff800`02d3723d : fffffa80`01914db0 fffff880`06363b40 00000000`00000080 00000000`000b9f52 : nt!MiRestoreTransitionPte+0x86
    fffff880`06363a40 fffff800`02c23398 : fffff680`00005bc0 fffff880`06363b40 00000000`00000000 ffffffff`ffffffff : nt!MiRemoveLowestPriorityStandbyPage+0x2ad
    fffff880`06363ac0 fffff800`02c75fee : 00000000`00000001 00000000`00b20040 00000000`00000001 fffffa80`0475a6a0 : nt! ?? ::FNODOBFM::`string'+0x43555
    fffff880`06363c20 0000000a`00a0000a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
    00000000`0736ddb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa`00a0000a
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!MiMapPageInHyperSpaceWorker+1b
    fffff800`02cad6fb 458a481a        mov     r9b,byte ptr [r8+1Ah]
    SYMBOL_STACK_INDEX:  4
    SYMBOL_NAME:  nt!MiMapPageInHyperSpaceWorker+1b
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    IMAGE_NAME:  memory_corruption
    FAILURE_BUCKET_ID:  X64_0x1E_nt!MiMapPageInHyperSpaceWorker+1b
    BUCKET_ID:  X64_0x1E_nt!MiMapPageInHyperSpaceWorker+1b
    Hope this helps,
    Captain
      My Computer


  4. Posts : 5
    Windows 7
    Thread Starter
       #4

    Thank You


    Thanks you for your quick replies...I just got 7 more new blue screen codes which I have attached in two zip files so a total of 12. I will run the System Integrity Checker and use the AVG remover because right now I have Norton 360 installed. I will also do the memtest86. Does it work for 64 bit systems? So if it is bad ram and since the computer is new, do I have the company I bought the computer from ship me out new ram because it cannot be fixed right? So by all that code its pointing more to my memory chips being faulty. Since I got 7 more new Blue Screen errors are they all memory related too. Shouldn't have installed AVG at the beginning but uninstalled it and installed Norton 360. I will try all methods and get back to you guys. Thanks Capt. Jack Sparrow and Jonathan_King.
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Yes, Memtest does work on 64-bit systems, but you need to create a bootable CD first, and boot from it.

    If you do indeed have bad RAM, you will want to return the RAM or computer to the manufacturer for replacement.
      My Computer


  6. Posts : 5
    Windows 7
    Thread Starter
       #6

    Thanks


    Thanks Jonathan_King and Capt.Jack Sparrow for you time with my issue. I finally got my parts in yesterday..Gee snail mail. They messed up my order the first time. They gave me a new video card and memory. Swapped both of them out and so far so good no blue screens. Left if running all night scanning which before will pop up the error. But when checked the screen the next day, it was good to see my wallpaper and no blue screen. Thanks for all the help and keeping my fingers crossed. ;D
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    Good, thanks for the update. I hope it continues to stay BSOD free.
      My Computer


  8. Posts : 5
    Windows 7
    Thread Starter
       #8

    Thanks


    Thanks have a great day....
      My Computer


 

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