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Windows 7: BSOD when PC goes into sleep mode

14 Apr 2010   #1
TheOnion

Windows 7 64 bit
 
 
BSOD when PC goes into sleep mode

Hello,

I searched and found some other threads on this, but never saw a solution. When my Windows 7 Professional 64bit PC goes into sleep mode it will not come out. If I leave it long enough it appears to turn off. Upon restart it says it recovered from a BSOD. I have attached a picture of the mini dump for help deciphering whats wrong.






My System SpecsSystem Spec
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15 Apr 2010   #2
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
15 Apr 2010   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by TheOnion View Post
Hello,

I searched and found some other threads on this, but never saw a solution. When my Windows 7 Professional 64bit PC goes into sleep mode it will not come out. If I leave it long enough it appears to turn off. Upon restart it says it recovered from a BSOD. I have attached a picture of the mini dump for help deciphering whats wrong.



Welcome TheOnion,
Please provide the following information -

1. How was Windows 7 installed? Was it an upgrade installation or a clean installation?

2. Please provide red error messages in the Event Log for more information:
a. Click "Start", input "eventvwr" (without quotation marks) in the Start Search bar and press Enter.
b. Go to Windows Logs - Application - note red errors.

3.To get a more definitive idea of what is happening we may also require the dmp files. Please read this link [1 - Novice] How to ask for help with a BSOD problem
Upload all of the minidump files located in C:\Windows\Minidump

If you require more help let us know.
Thanks.

Re you pic above - FYI - ntoskrnl.exe is the kernel image for the family of MicrosoftWindows NT operating systems. It is responsible for various system services such as hardware virtualization, process and memory management, etc., thus making it a fundamental part of your system.
My System SpecsSystem Spec
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15 Apr 2010   #4
TheOnion

Windows 7 64 bit
 
 

Here are my mini dump files.

The Event viewer seems to show this message with the red x's that correspond with my crash times.

Activation context generation failed for "c:\program files (x86)\microsoft\search enhancement pack\search helper\sepsearchhelperie.dll".Error in manifest or policy file "c:\program files (x86)\microsoft\search enhancement pack\search helper\sepsearchhelperie.dll" on line 2. Invalid Xml syntax.
My System SpecsSystem Spec
15 Apr 2010   #5
YakSipper

Win7
 
 

Hey there.

Problems are caused by L1E62x64.sys. That's your network driver.

Update that and you should be well.
My System SpecsSystem Spec
15 Apr 2010   #6
TheOnion

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by YakSipper View Post
Hey there.

Problems are caused by L1E62x64.sys. That's your network driver.

Update that and you should be well.
Thats what I thought you would say. Problem is I have updated my network driver. A bunch of times. I am on the most current driver.
My System SpecsSystem Spec
15 Apr 2010   #7
YakSipper

Win7
 
 

Try visiting Atheros' website itself for the latest, instead of motherboard manufacturer etc...

Also, completely uninstall any 3rd party firewalls as a temporary test.
My System SpecsSystem Spec
16 Apr 2010   #8
TheOnion

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by YakSipper View Post
Try visiting Atheros' website itself for the latest, instead of motherboard manufacturer etc...

Also, completely uninstall any 3rd party firewalls as a temporary test.
I had already gone to Atheros' website also. I will try the firewall thing and let you know.
My System SpecsSystem Spec
16 Apr 2010   #9
ickymay

win7 ultimate / virtual box
 
 

I'm not convinced it's the network driver "YakSipper" ?

as debugger shows
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80043dea20, fffff80000b9c518, fffffa80071457b0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80043dea20, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa80071457b0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc117

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f93000 pci

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff800`00b9c4c8 fffff800`02adf1b3 : 00000000`0000009f 00000000`00000003 fffffa80`043dea20 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02a7c6a6 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
fffff800`00b9c570 fffff800`02a7ba26 : fffffa80`03dab758 fffffa80`03dab758 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02a7c57e : 00000016`8de37138 fffff800`00b9cc58 00000000`0009799c fffff800`02bee608 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02a7bd97 : 00000005`494eacc7 00000005`0009799c 00000005`494eaca3 00000000`0000009c : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02a78dfa : fffff800`02beae80 fffff800`02bf8c40 00000000`00000000 fffff880`0ff23ea0 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_L1E62x64_IMAGE_pci.sys

BUCKET_ID: X64_0x9F_3_L1E62x64_IMAGE_pci.sys
Followup: MachineOwner
and although the driver
Quote:
L1E62x64.sys fffff880`03fd2000 fffff880`03fe4000 0x00012000 0x4bb00bac 29/03/2010 03:08:44
is involved I think it's more likely your antivirus or third party firewall could be blocking access and causing the DRIVER_POWER_STATE_FAILURE (9f) ?

also very importantly you need to update ASACPI.sys ?

these are all old drivers and need replacing
Quote:
ASACPI.sys fffff880`03fe4000 fffff880`03fec000 0x00008000 0x42476c4c 28/03/2005 03:30:36
snapman.sys fffff880`019b0000 fffff880`019e9000 0x00039000 0x46974de0 13/07/2007 11:03:12
tifsfilt.sys fffff880`02b2d000 fffff880`02b44000 0x00017000 0x46d56889 29/08/2007 13:37:29
timntr.sys fffff880`01895000 fffff880`01945000 0x000b0000 0x46d568bf 29/08/2007 13:38:23
tdrpman.sys fffff880`01800000 fffff880`01894000 0x00094000 0x4725d229 29/10/2007 13:29:29
ASACPI.sys is known to cause BSOD's: ASACPI.sys belongs to the Asus ATK0110 ACPI Utility (14/05/2009 is latest available)
snapman.sys is from Acronis Snapshots Manager or Acronis True Image Home or Seagate DiscWizard or Acronis True Image Workstation
tifsfilt.sys = Acronis Disk Backup Software
timntr.sys = Acronis Disk Backup Software
tdrpman.sys is Acronis again

your version of speedfan is from 2006 but I haven't known that to cause a problem ?

let us know how it goes
My System SpecsSystem Spec
17 Apr 2010   #10
TheOnion

Windows 7 64 bit
 
 

I also had a problem with my network connection not functioning upon reboot and removing the driver from device manager and Scanning for hardware changes fixed that. It found an older version of the Atheros driver that didn't cause problems. However, this did not fix my sleep mode issue.

I now agree with ickymay that its my antivirus.I am running a trial of Eset smart security. It runs out in a few weeks and I will go back to Avira Antivir. Sleep mode worked fine on Avira.

Eset makes a good antivirus product but Ive had nothing but problems with it on Windows 7 64bit. Before with Nod32 4.0 and now with Smart Security 4.2.
My System SpecsSystem Spec
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 BSOD when PC goes into sleep mode




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