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#1
Repeated crashes for 2 months
Hi everyone,
My computer has been crashing several times a day for almost 2 months now, and I'm at my wits' end.
I've tried absolutely everything I can think of, and followed advice from this and countless other forums, but unfortunately I'm not very good at this 'under the hood' stuff when it comes to computers and I just really can't figure out what's causing this.
So here I am - I've never posted here before, but I'm hoping that someone will read this post and be able to help me out in some way!
When I restart the computer, a box appears, stating: 'Windows has recovered from an unexpected shutdown'. The box contains these details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800467B060
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA8004763620
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
I tried to attach the dump file to this post, but it says I don't have permission - not sure how to get around this??
Anyway, any help much appreciated!! Thanks
Heléna