Windows 7 64bit BSOD Problem

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  1. Posts : 9
    Windows 7 64bit
       #1

    Windows 7 64bit BSOD Problem


    I have been fighting a BSOD problem on a new system for a couple of weeks now. The history of the problem is as follows: Built a new PC using an Asus P7P55D-E Pro MB, 8 GB of DDR3 1600 RAM, 2 x WD 640GB HDs, XFX Geforce GTS250 video card, Corsair CMPSU-750HX power supply, Intel Core i5-661 3.33GHz CPU.

    I had no problems installing Windows 7 64bit and all of the hardware was recognized by the Windows 7 install disk. After the Win7 install I began installing software. Everything installed and worked well. When I was finished I ran the Win7 backup and made an image. After that I shut down and went to bed.

    The next morning when I turned on the PC Windows 7 started, I logged on, then shortly after - BSOD. On the reboot I tried to start Windows again but it crashed again. Next I selected safe mode. That worked.

    Once Windows 7 launches successfully I am able to work for hours (even a couple of days). I installed more software and Microsoft installed updates. The problem continued. If I shut the computer down for a while I get the BSOD on restart.

    The strangest occurrence I have seen is where Windows would not give me a Safe Mode option after a crash. In that case I had to use my system repair disk to boot up. However, it took a couple of tries before the repair boot disk was recognized. Once it came up I was able to use system restore to get back into Windows 7. Again, once it came up, I could run for hours without even a hiccup. The issue with the boot disc made me wonder if the DVD drive was a problem so I swapped it out with a spare I had. On reboot I was actually able to log on to Windows 7 and open a browser before the BSOD.

    I am at a loss now on what to do next. I have updated the video card drivers to the latest version. Since the problem is always shortly after starting or logging in to windows I suspect some hardware problem that is still initializing. However, I don't know what. I also updated my motherboard bios to the most recent version.

    The Windows 7 Event Viewer shows a Kernal-Power source and Event ID 41 (task category: 63) for this last BSOD I experienced. I was able to reboot to safe mode then back to normal windows login after that though. I am using the PC to post this message so the system came up fine and is working right now.

    Additional information: I recently built another system using the same motherboard, CPU, hard drives and RAM. That build also was a Windows 7 64bit machine. It has run perfect from day 1 and has never had a BSOD.

    So I don't know if I have a motherboard problem or what. I have installed some games and run them for hours so I don't think the video card is an issue. The audio card is using Microsoft Windows 7 supplied drivers. I wonder if I should switch those to audio drivers from the Asus installation disk.

    If anyone has experience anything like this I would appreciate the help in fixing it.

    I have attached my minidump file.

    Thanks,
    sonavor
      My Computer


  2. Posts : 133
    Win7
       #2

    You're getting a memory corruption error. There are many possible causes but first to look at is to completely uninstall your antivirus to see if the problems persists.

    Excellent chance your current av is the cause, especially because I see you have a Symantec product on there.
      My Computer


  3. Posts : 1,039
    Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
       #3

    Uninstall your Symantec Ant-Virus with this program Download and run the Norton Removal Tool and you will have to find another Anti-Virus software.
      My Computer


  4. Posts : 9
    Windows 7 64bit
    Thread Starter
       #4

    Might have solved the problem


    I think I might have solved the problem. I don't think the problem has anything to do with Symantec Endpoint Protection. I am actually using SEP 11 (64bit) on four other Win7 Pro (64bit) builds I have done in the past few months. I am also using SEP (32bit) on a Win7 Pro (32bit) system I have. None of those machines have had any issues with it. Also, when the PC has got past the first couple of minutes of Windows 7 boot up, I have never had a BSOD. I have run SEP file scans and have even run Win7 backups to an external USB drive with SEP running.

    I went back and looked at all of my drivers again. My Asus P7P55D-E Pro motherboard has an onboard audio device. I let Windows 7 install a driver for that device when I installed Win7 and the sound all worked fine. However, in looking at the driver yesterday, I realized that Windows 7 installed a driver that says it is for Realtek. The onboard audio device is a Via audio device and Asus had an updated driver for it on their web site.

    I have now switched to using the Via audio driver and so far I haven't had a BSOD in the last two system boot ups. In both attempts I left the PC off for about 30 minutes.

    If get another BSOD right after Windows7 starts up I will update this post.
      My Computer


  5. Posts : 9
    Windows 7 64bit
    Thread Starter
       #5

    A different kind of BSOD


    Well, I got another BSOD...but this is different. To explain, I actually have received two kinds of BSOD events on this PC.

    The BSOD that I attached the minidump file for on this thread was a case where Windows 7 started, I got to the login screen and after I logged in the error occurred.

    The other BSOD I have seen previously (and now just got again) is where the PC starts (after being off for several hours), Windows 7 starts and during the Windows 7 logo display (prior to the login screen) - a BSOD flashes on the screen.

    In the case where a BSOD occurred after the Windows 7 login I would get an option on restart to enter Safe Mode. With the BSOD that occurs during the Windows 7 startup prior to the login screen, I only get two options: attempt the Windows 7 start again or run the repair disk. Trying to start Windows 7 again always fails so I use my Windows 7 repair disk and it always fixes the problem.

    Using the Windows 7 repair disk you have two options: Attempt a repair using the disk or replace the Windows 7 drive with a backup image (usually from an external USB drive or another drive on the computer). The repair option has always worked for me.

    After the repair has run its course a popup dialog window appears and gives an option to view the results. Here is a summary of what my repair action shows:

    Number of repair attempts: 1

    System Disk = \Device\Harddisk0
    Windows = E:\Windows
    AutoChkRun = 0
    Number of root causes = 2
    I don't know why it shows Windows = E:\Windows when it is actually on Drive C.
    Following that information the report continues with some information about tests on Harddisk0 - all of those tests pass:

    System disk test
    Result: Completed successfully
    After the system disk tests the report has this information:

    Root cause found
    Boot Manager failed to find OS Loader
    Result: Failed. Error Code = 0x490

    Repair actions: Boot Configuration data store repair
    Result: Failed. Error Code = 0x490

    Repair Action System Restore
    Result: Failed. Error Code = 0x490
    From that bit of information I thought the repair was not successful. However, the popup dialog has a button to Finish (and reboot). When I select that button the computer restarts and Windows 7 starts up without any problems.

    So is the cause of this annoying BSOD actually because the Boot Manager fails to find OS Loader? If so, what does that mean? A bad harddisk?
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    sonavor said:
    I have been fighting a BSOD problem on a new system for a couple of weeks now. The history of the problem is as follows: Built a new PC using an Asus P7P55D-E Pro MB, 8 GB of DDR3 1600 RAM, 2 x WD 640GB HDs, XFX Geforce GTS250 video card, Corsair CMPSU-750HX power supply, Intel Core i5-661 3.33GHz CPU.

    I had no problems installing Windows 7 64bit and all of the hardware was recognized by the Windows 7 install disk. After the Win7 install I began installing software. Everything installed and worked well. When I was finished I ran the Win7 backup and made an image. After that I shut down and went to bed.

    The next morning when I turned on the PC Windows 7 started, I logged on, then shortly after - BSOD. On the reboot I tried to start Windows again but it crashed again. Next I selected safe mode. That worked.

    Once Windows 7 launches successfully I am able to work for hours (even a couple of days). I installed more software and Microsoft installed updates. The problem continued. If I shut the computer down for a while I get the BSOD on restart.

    The strangest occurrence I have seen is where Windows would not give me a Safe Mode option after a crash. In that case I had to use my system repair disk to boot up. However, it took a couple of tries before the repair boot disk was recognized. Once it came up I was able to use system restore to get back into Windows 7. Again, once it came up, I could run for hours without even a hiccup. The issue with the boot disc made me wonder if the DVD drive was a problem so I swapped it out with a spare I had. On reboot I was actually able to log on to Windows 7 and open a browser before the BSOD.

    I am at a loss now on what to do next. I have updated the video card drivers to the latest version. Since the problem is always shortly after starting or logging in to windows I suspect some hardware problem that is still initializing. However, I don't know what. I also updated my motherboard bios to the most recent version.

    The Windows 7 Event Viewer shows a Kernal-Power source and Event ID 41 (task category: 63) for this last BSOD I experienced. I was able to reboot to safe mode then back to normal windows login after that though. I am using the PC to post this message so the system came up fine and is working right now.

    Additional information: I recently built another system using the same motherboard, CPU, hard drives and RAM. That build also was a Windows 7 64bit machine. It has run perfect from day 1 and has never had a BSOD.

    So I don't know if I have a motherboard problem or what. I have installed some games and run them for hours so I don't think the video card is an issue. The audio card is using Microsoft Windows 7 supplied drivers. I wonder if I should switch those to audio drivers from the Asus installation disk.

    If anyone has experience anything like this I would appreciate the help in fixing it.

    I have attached my minidump file.

    Thanks,
    sonavor

    This crash was caused by memory corruption. I would download memtestx86 and run it for 5 passes to check your ram.

    Let us know if you need help

    Ken




    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Users\K\Desktop\041610-31839-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: F:\Symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02a05000 PsLoadedModuleList = 0xfffff800`02c42e50
    Debug session time: Fri Apr 16 03:37:52.028 2010 (GMT-4)
    System Uptime: 0 days 0:02:34.432
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff80002a96765, 0, ffffffffffffffff}
    
    Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+265 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002a96765, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!MiUnlinkPageFromLockedList+265
    fffff800`02a96765 410fb6511b      movzx   edx,byte ptr [r9+1Bh]
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cad0e0
     ffffffffffffffff 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  acrodist.exe
    
    CURRENT_IRQL:  2
    
    EXCEPTION_RECORD:  fffff880078d06e8 -- (.exr 0xfffff880078d06e8)
    ExceptionAddress: fffff80002a96765 (nt!MiUnlinkPageFromLockedList+0x0000000000000265)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    TRAP_FRAME:  fffff880078d0790 -- (.trap 0xfffff880078d0790)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=08000000001e03ab rbx=0000000000000000 rcx=00000000001c1095
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002a96765 rsp=fffff880078d0920 rbp=0000000000000005
     r8=0000058000000000  r9=7ffffa8005a0b010 r10=0000000fffffffff
    r11=2aaaaaaaaaaaaaab r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         ov up ei pl nz na pe nc
    nt!MiUnlinkPageFromLockedList+0x265:
    fffff800`02a96765 410fb6511b      movzx   edx,byte ptr [r9+1Bh] ds:7ffe:7ffffa80`05a0b02b=??
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002aaf929 to fffff80002a75600
    
    STACK_TEXT:  
    fffff880`078cff18 fffff800`02aaf929 : 00000000`0000001e ffffffff`c0000005 fffff800`02a96765 00000000`00000000 : nt!KeBugCheckEx
    fffff880`078cff20 fffff800`02a74c42 : fffff880`078d06e8 fffffa80`05a1abe0 fffff880`078d0790 00000000`00000001 : nt!KiDispatchException+0x1b9
    fffff880`078d05b0 fffff800`02a7354a : 00000000`00000001 00000000`00000000 00000000`00000000 fffff8a0`06400330 : nt!KiExceptionDispatch+0xc2
    fffff880`078d0790 fffff800`02a96765 : fffffa80`09a90690 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
    fffff880`078d0920 fffff800`02a91a6c : fffffa80`09089830 00000000`00000000 fffff880`09089830 fffffa80`05a1abe0 : nt!MiUnlinkPageFromLockedList+0x265
    fffff880`078d09b0 fffff800`02a8f623 : ffffffff`ffffff00 00000000`01ec0000 00000000`00018000 fffff800`00000000 : nt!MiDispatchFault+0x7ac
    fffff880`078d0ac0 fffff800`02a736ee : 00000000`00000000 00000000`00000004 00000000`7efa4001 fffffa80`0871fb30 : nt!MmAccessFault+0x343
    fffff880`078d0c20 00000000`72d25478 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
    00000000`03f8fc1c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x72d25478
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiUnlinkPageFromLockedList+265
    fffff800`02a96765 410fb6511b      movzx   edx,byte ptr [r9+1Bh]
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  nt!MiUnlinkPageFromLockedList+265
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  X64_0x1E_nt!MiUnlinkPageFromLockedList+265
    
    BUCKET_ID:  X64_0x1E_nt!MiUnlinkPageFromLockedList+265
    
    Followup: MachineOwner
    ---------
      My Computer


  7. Posts : 9
    Windows 7 64bit
    Thread Starter
       #7

    Next step


    I have memtestx86 so I will try that tonight. The system has 8GB of RAM so it will probably take a while.

    The only thing is - the minidump you are looking at (the one I attached for the original BSOD) is no longer happening on this machine. I think my MB bios update and/or the update to the audio card driver fixed that problem.

    The current BSOD happens before Windows 7 starts and does not produce a minidump file.

    I Googled other people that have had the -
    Boot Manager failed to find OS Loader
    Result: Failed. Error Code = 0x490

    message from the repair disk run.

    I didn't find anyone that had an answer for that but it was interesting that other people have seen it.

    I am wondering if the problem is because I installed Windows 7 on a disk with partitions. When I installed Windows 7 on my 640GB drive I allotted about 350GB for Windows 7. The installation created that C partition along with an (unmounted volume) System Reserved partition of 100MB. Later I created a third partition (D drive letter) that is around 220GB.

    When the system starts up with the Windows 7 repair disk, the repair disk always says that windows is here: E:\Windows

    I don't understand why that is but the repair disk always fixes my errors.

    On my other Windows 7 machines all of the installations for the Windows 7 OS are on a single harddisk with no other partitions. I don't know if that is why they don't have any issues or not.

    But I will run the memory test to eliminate that possibility. I might also pull two of the memory sticks so I am only running 4 GB of RAM for a while to see how that affects the problem.
      My Computer


  8. Posts : 9
    Windows 7 64bit
    Thread Starter
       #8

    Update - memtestx86 results


    I ran memtestx86 up to test 10 and no errors were found. I felt the memory was okay because I have never had a BSOD after the machine has started up and was past the login for a few minutes. The BSOD incidents I have seen have been within a minute or two after login (that's the one I think the MB bios update and audio driver update fixed) and during the Windows 7 start splash screen (prior to a login screen). Once passed those two conditions the machine has been solid.
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Keep uploading the dmps as they come.

    Memtest should be run for about 12 hours for your amount of RAM, more if you can bear to wait that long.
      My Computer


  10. Posts : 9
    Windows 7 64bit
    Thread Starter
       #10

    No minidump file


    With the current BSOD (I'll call it the "Quick One") there is no minidump file written. The BSOD occurs when the Windows 7 logo is displayed on the screen - immediately after the PC boot bios information. The Windows 7 login page has been rendered yet. So I think there is some glitch that occurs preventing anything from happening.

    I did have Raxco Perfect Disk setup to defrag the drives so I disabled that. If the problem persists I am going to put my Windows 7 "C" drive on its own physical diskdrive (with just one partition) and see if that fixes the problem.

    As for the memory, I will try and run a lengthy test using memtestx86. However, I really don't think it is causing my current problem. I have been running the PC for several hours now with some memory intensive applications and I never get a BSOD.
      My Computer


 
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