Blue Screen Help,, Thanks guys

badassjoe said:

I keep getting blue screens, can someone help me to figur out what the problem is.

I wass using magy dvd copier and I got a compression error, after that my system crash,

See attached dmp files.

the driver

pcouffin.sys fffff880`03fc9000 fffff880`03fdd380 0x00014380 0x457584a2 05/12/2006 15:39:30

is named in the crash and is an old version , I would recommend either update "MagicDVDCopier" or try another program for your DVD's

debugger output is

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff80002d03ef8, Address of the instruction which caused the bugcheck
Arg3: fffff8800b3590d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.

FAULTING_IP:
nt!RtlRaiseStatus+18
fffff800`02d03ef8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h]

CONTEXT: fffff8800b3590d0 -- (.cxr 0xfffff8800b3590d0)
rax=0000000000000000 rbx=00000000c0000046 rcx=fffff8800b3590d0
rdx=0000000000000001 rsi=0000000000000001 rdi=fffff80002e4fe80
rip=fffff80002d03ef8 rsp=fffff8800b359010 rbp=0000000000000000
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff8800b359628 r12=0000000000000000 r13=0000000000000000
r14=fffffa8005eb75c0 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00000282
nt!RtlRaiseStatus+0x18:
fffff800`02d03ef8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h] ss:0018:fffff880`0b3591c8=fffff80002d03ef8
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: MagicDVDCopier

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80002cde520 to fffff80002d03ef8

STACK_TEXT:
fffff880`0b359010 fffff800`02cde520 : fffffa80`085b7660 fffffa80`085b7530 fffff880`03fd0890 fffff880`03fc9000 : nt!RtlRaiseStatus+0x18
fffff880`0b3595b0 fffff880`03fd2a80 : fffff8a0`00000001 fffffa80`00000001 fffffa80`08618e00 00000000`00000000 : nt!KeReleaseMutant+0x260
fffff880`0b359660 fffff8a0`00000001 : fffffa80`00000001 fffffa80`08618e00 00000000`00000000 00000000`00000000 : pcouffin+0x9a80
fffff880`0b359668 fffffa80`00000001 : fffffa80`08618e00 00000000`00000000 00000000`00000000 fffff800`02cfc956 : 0xfffff8a0`00000001
fffff880`0b359670 fffffa80`08618e00 : 00000000`00000000 00000000`00000000 fffff800`02cfc956 fffff8a0`0a6d69d0 : 0xfffffa80`00000001
fffff880`0b359678 00000000`00000000 : 00000000`00000000 fffff800`02cfc956 fffff8a0`0a6d69d0 fffff8a0`0a6d69d0 : 0xfffffa80`08618e00


FOLLOWUP_IP:
pcouffin+9a80
fffff880`03fd2a80 ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: pcouffin+9a80

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: pcouffin

IMAGE_NAME: pcouffin.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 457584a2

STACK_COMMAND: .cxr 0xfffff8800b3590d0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_pcouffin+9a80

BUCKET_ID: X64_0x3B_pcouffin+9a80

Followup: MachineOwner
---------

I haven't listed them here but most of your drivers in the crash are from july 2009 so i would strongly advise you go to your motherboard manufacturers website and update chipset and soundcard etc, also any third party devices from their relevant manufacturers :)

derekimo said:

That's the same driver I have for Magic DVD Copier, I update the software almost twice a month because they have frequent updated versions, but I've only occasionally had failures with the Ripper version.

Thanks "derekimo" as there's no guarantee with debugger output it could just be a problem with that driver in a specific combination that causes the crash, or maybe we need more bluescreen crashes and .dmp files to find the cause if it isn't pcouffin.sys :)