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Windows 7: BSOD Problems

18 Apr 2010   #1
tynnek

Windows 7 Home Premium
 
 
BSOD Problems

Hi Everybody,

I'm hoping somebody can help me with a BSOD problem I've had a couple times now. I have a Sony Vaio Laptop Model: VPCCW17FX. I got it from Best Buy preloaded with Windows 7 Home Premium. I only use it for simple web browsing, instant messaging, email, etc. Twice this month it has unexpectedly shut down while I was using it. At the time of each crash, I was only using Firefox, AIM and Word 2003.

I attached the dmp files from both occurrences. Below is the message I received from the most recent:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004D314E0
BCP2: FFFFF88004E11B90
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041710-24772-01.dmp
C:\Users\Kaye\AppData\Local\Temp\WER-48188-0.sysdata.xml

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Thank you in advance!


My System SpecsSystem Spec
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18 Apr 2010   #2
tynnek

Windows 7 Home Premium
 
 
Re:

Also, I forgot to mention that I have already updated the graphics card drivers after the first crash. But I am still having the problem.

Thanks!
My System SpecsSystem Spec
18 Apr 2010   #3
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Code:
STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+5e8b90
fffff880`04eabb90 4053            push    rbx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+5e8b90

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a6e492b

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Uninstall your graphic card drivers download this Guru3D Driver Sweeper clean your left over files and download the latest drivers for your graphic card and install them.
My System SpecsSystem Spec
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18 Apr 2010   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by tynnek View Post
Also, I forgot to mention that I have already updated the graphics card drivers after the first crash. But I am still having the problem.

Thanks!
tynnek,
Re updating drivers - it is recommended that you visit the web site of the manufacturer of the hardware/program to get the latest drivers.
DON'T use Windows Update or the Update driver function of Device Manager.
My System SpecsSystem Spec
18 Apr 2010   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Maybe this link might help Info: nVidia Driver Cleaning Guide - Overclock.net - Overclocking.net

Hope this helps,
Captain
My System SpecsSystem Spec
Reply

 BSOD Problems




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