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Windows 7: BSOD Problem

18 Apr 2010   #1
qetuo18

windows 7
 
 
BSOD Problem

Hi guys,

I'm hoping somebody can help me with a BSOD problem I've had a couple times now. I have a HP Laptop Model: DV71285Dx. I got it from a store with Windows Vista Home Premium but I upgrade it to windows 7 recently. I only use it for simple web browsing, instant messaging, email, etc. Twice this month it has unexpectedly shut down while I was using it. At the time of each crash, I was only using Firefox, AIMP2 or similar programs.

I attached the dmp files from both occurrences.
Please somebody help me!

thanks........



My System SpecsSystem Spec
.
18 Apr 2010   #2
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Code:
STACK_COMMAND:  kb

FOLLOWUP_IP: 
netw5v64+aabbe
fffff880`03cecbbe 807f6400        cmp     byte ptr [rdi+64h],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  netw5v64+aabbe

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netw5v64

IMAGE_NAME:  netw5v64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49cbab84

FAILURE_BUCKET_ID:  X64_0xD1_netw5v64+aabbe

BUCKET_ID:  X64_0xD1_netw5v64+aabbe

Followup: MachineOwner
---------
The file netw5v64.sys refers to the intel wireless adapters go to the Intel website and download the latest driver for your wireless adapter.

Code:
STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+15110
fffff880`03a2e110 48895c2420      mov     qword ptr [rsp+20h],rbx

SYMBOL_NAME:  nvlddmkm+15110

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac791b5

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Uninstall your graphic card drivers and agian download the latest drivers and reinstall them.
My System SpecsSystem Spec
18 Apr 2010   #3
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Hello quetuo,

1) Five of your bsods were caused by the address hal.dll+2477. Usually, a bad wireless driver will cause these, so update your wireless driver.

2) Tw0 of your bsods were caused by the address dgxkrnl.sys+5ccbc. You need to update your video driver.

3) The remaining one was caused directly by your wireless driver (netw5v64.sys), so update your wireless driver.

Since this is an HP, I would also suggest that you ensure the machine is properly ventilated so it stays cool. Keep the vents open and use an app like speedfan to monitor temps.
My System SpecsSystem Spec
.

18 Apr 2010   #4
qetuo18

windows 7
 
 

thank you guys, im updating my wireless and video drivers.......ill tell u if my problems disappear
My System SpecsSystem Spec
19 Apr 2010   #5
qetuo18

windows 7
 
 
Than you guys!!!

Problem resolved...........
My System SpecsSystem Spec
19 Apr 2010   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Very good. Thanks for letting us know.
My System SpecsSystem Spec
Reply

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