External Hard Drive Causing Blue Screen Crash

BigTymer · 19 Apr 2010

I am experiencing blue screen crash when I plug in my WD Passport external drive. This drive has worked fine with my laptop/Windows 7 until now. I was told to attach the Minidump folder (seea attached). Also ran scan from WhoCrashed software and got the following analysis. Any help to get this problem corrected would be appreciated.

Analysis
</B>
Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Sun 4/18/2010 12:14:20 AM your computer crashed
This was likely caused by the following module: ntfs.sys
Bugcheck code: 0x50 (0xFFFFF9801AC80000, 0x0, 0xFFFFF880014663B4, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
Dump file: C:\windows\Minidump\041810-25022-01.dmp
file path: C:\windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

On Wed 12/16/2009 5:21:14 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x9F (0x3, 0xFFFFFA8004664A20, 0xFFFFF800041B14D8, 0xFFFFFA8004963010)
Error: DRIVER_POWER_STATE_FAILURE
Dump file: C:\windows\Minidump\121609-19968-01.dmp
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

Conclusion
</B>
2 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Jonathan_King · 19 Apr 2010

I wonder if AVG is causing the problems. Probably, when you plug in the drive, it triggers a scan from AVG.

Remove AVG completely using Programs and Features. Then, use the removal tool to clan out the rest.

http://download.avg.com/filedir/util...removerx64.exe

Then download and install Microsoft Security Essentials.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\121609-19968-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`041b14c0?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c01000 PsLoadedModuleList = 0xfffff800`02e3ee50
Debug session time: Tue Dec 15 23:29:24.487 2009 (GMT-4)
System Uptime: 0 days 0:41:56.438
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004664a20, fffff800041b14d8, fffffa8004963010}

*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : rtl8192se.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004664a20, Physical Device Object of the stack
Arg3: fffff800041b14d8, Functional Device Object of the stack
Arg4: fffffa8004963010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8004963010

DEVICE_OBJECT: fffffa8005dae050

DRIVER_OBJECT: fffffa8005c8f8c0

IMAGE_NAME:  rtl8192se.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a950a40

MODULE_NAME: rtl8192se

FAULTING_MODULE: fffff88004c58000 rtl8192se

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ce1e23 to fffff80002c72f00

STACK_TEXT:  
fffff800`041b1488 fffff800`02ce1e23 : 00000000`0000009f 00000000`00000003 fffffa80`04664a20 fffff800`041b14d8 : nt!KeBugCheckEx
fffff800`041b1490 fffff800`02c7efa6 : fffff800`041b15f0 fffff800`041b15f0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`041b1530 fffff800`02c7e326 : fffffa80`07309168 fffffa80`07309168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`041b15a0 fffff800`02c7ee7e : 00000005`dbe9ffb7 fffff800`041b1c18 00000000`0002761d fffff800`02dee628 : nt!KiProcessExpiredTimerList+0xc6
fffff800`041b1bf0 fffff800`02c7e697 : 00000001`32e804c5 00000001`0002761d 00000001`32e8047b 00000000`0000001d : nt!KiTimerExpiration+0x1be
fffff800`041b1c90 fffff800`02c7b6fa : fffff800`02debe80 fffff800`02df9c40 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`041b1d40 00000000`00000000 : fffff800`041b2000 fffff800`041ac000 fffff800`041b1d00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_rtl8192se.sys

BUCKET_ID:  X64_0x9F_IMAGE_rtl8192se.sys

Followup: MachineOwner
---------

0: kd> lmn
start             end                 module name
fffff800`00b98000 fffff800`00ba2000   kdcom    kdcom.dll   
fffff800`02c01000 fffff800`031de000   nt       ntkrnlmp.exe
fffff800`031de000 fffff800`03227000   hal      hal.dll     
fffff880`00c00000 fffff880`00c53000   nwifi    nwifi.sys   
fffff880`00c59000 fffff880`00c9d000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
fffff880`00c9d000 fffff880`00cb1000   PSHED    PSHED.dll   
fffff880`00cb1000 fffff880`00d0f000   CLFS     CLFS.SYS    
fffff880`00d0f000 fffff880`00dcf000   CI       CI.dll      
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys 
fffff880`00e15000 fffff880`00e1e000   compbatt compbatt.sys
fffff880`00e1e000 fffff880`00e2a000   BATTC    BATTC.SYS   
fffff880`00e2a000 fffff880`00e3f000   volmgr   volmgr.sys  
fffff880`00e3f000 fffff880`00e90000   rdbss    rdbss.sys   
fffff880`00e94000 fffff880`00f38000   Wdf01000 Wdf01000.sys
fffff880`00f38000 fffff880`00f47000   WDFLDR   WDFLDR.SYS  
fffff880`00f47000 fffff880`00f9e000   ACPI     ACPI.sys    
fffff880`00f9e000 fffff880`00fa7000   WMILIB   WMILIB.SYS  
fffff880`00fa7000 fffff880`00fb1000   msisadrv msisadrv.sys
fffff880`00fb1000 fffff880`00fe4000   pci      pci.sys     
fffff880`00fe4000 fffff880`00ff1000   vdrvroot vdrvroot.sys
fffff880`01000000 fffff880`01073000   cng      cng.sys     
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys 
fffff880`010bf000 fffff880`010e0000   WudfPf   WudfPf.sys  
fffff880`010f4000 fffff880`01150000   volmgrx  volmgrx.sys 
fffff880`01150000 fffff880`0116a000   mountmgr mountmgr.sys
fffff880`0116a000 fffff880`01171000   pciide   pciide.sys  
fffff880`01171000 fffff880`01181000   PCIIDEX  PCIIDEX.SYS 
fffff880`01181000 fffff880`011df000   msrpc    msrpc.sys   
fffff880`0120b000 fffff880`01327000   iaStor   iaStor.sys  
fffff880`01327000 fffff880`01330000   atapi    atapi.sys   
fffff880`01330000 fffff880`0135a000   ataport  ataport.SYS 
fffff880`0135a000 fffff880`01365000   msahci   msahci.sys  
fffff880`01365000 fffff880`01370000   amdxata  amdxata.sys 
fffff880`01370000 fffff880`013bc000   fltmgr   fltmgr.sys  
fffff880`013bc000 fffff880`013d0000   fileinfo fileinfo.sys
fffff880`013d0000 fffff880`013fd100   usbvideo usbvideo.sys
fffff880`01400000 fffff880`01411000   pcw      pcw.sys     
fffff880`01411000 fffff880`0141b000   Fs_Rec   Fs_Rec.sys  
fffff880`0141b000 fffff880`0143e000   luafv    luafv.sys   
fffff880`01442000 fffff880`015e5000   Ntfs     Ntfs.sys    
fffff880`015e5000 fffff880`015ff000   ksecdd   ksecdd.sys  
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys 
fffff880`0162b000 fffff880`01675000   fwpkclnt fwpkclnt.sys
fffff880`01675000 fffff880`01679e00   TVALZ_O  TVALZ_O.SYS 
fffff880`0167a000 fffff880`01692000   rspndr   rspndr.sys  
fffff880`01694000 fffff880`01786000   ndis     ndis.sys    
fffff880`01786000 fffff880`017e6000   NETIO    NETIO.SYS   
fffff880`01801000 fffff880`019fe000   tcpip    tcpip.sys   
fffff880`01a00000 fffff880`01a16000   disk     disk.sys    
fffff880`01a16000 fffff880`01a46000   CLASSPNP CLASSPNP.SYS
fffff880`01a46000 fffff880`01a75ac0   avgrkx64 avgrkx64.sys
fffff880`01a84000 fffff880`01aa2000   tdx      tdx.sys     
fffff880`01aa2000 fffff880`01ac0000   dfsc     dfsc.sys    
fffff880`01ac0000 fffff880`01ad1000   blbdrive blbdrive.sys
fffff880`01adb000 fffff880`01b55000   tos_sps64 tos_sps64.sys
fffff880`01b55000 fffff880`01b5d000   spldr    spldr.sys   
fffff880`01b5d000 fffff880`01b97000   rdyboost rdyboost.sys
fffff880`01b97000 fffff880`01ba9000   mup      mup.sys     
fffff880`01ba9000 fffff880`01bb2000   hwpolicy hwpolicy.sys
fffff880`01bb2000 fffff880`01bec000   fvevol   fvevol.sys  
fffff880`01bec000 fffff880`01bff000   ndisuio  ndisuio.sys 
fffff880`02e00000 fffff880`02e0d000   TDI      TDI.SYS     
fffff880`02e0d000 fffff880`02f29000   dump_iaStor dump_iaStor.sys
fffff880`02f29000 fffff880`02f3e000   lltdio   lltdio.sys  
fffff880`02f48000 fffff880`02f72000   cdrom    cdrom.sys   
fffff880`02f72000 fffff880`02f7b000   Null     Null.SYS    
fffff880`02f7b000 fffff880`02f82000   Beep     Beep.SYS    
fffff880`02f82000 fffff880`02f90000   vga      vga.sys     
fffff880`02f90000 fffff880`02fb5000   VIDEOPRT VIDEOPRT.SYS
fffff880`02fb5000 fffff880`02fc5000   watchdog watchdog.sys
fffff880`02fc5000 fffff880`02fce000   RDPCDD   RDPCDD.sys  
fffff880`02fce000 fffff880`02fd7000   rdpencdd rdpencdd.sys
fffff880`02fd7000 fffff880`02fe0000   rdprefmp rdprefmp.sys
fffff880`02fe0000 fffff880`02feb000   Msfs     Msfs.SYS    
fffff880`02feb000 fffff880`02ffc000   Npfs     Npfs.SYS    
fffff880`03c00000 fffff880`03c26000   pacer    pacer.sys   
fffff880`03c26000 fffff880`03c3c000   vwififlt vwififlt.sys
fffff880`03c3c000 fffff880`03c4b000   netbios  netbios.sys 
fffff880`03c4b000 fffff880`03c66000   wanarp   wanarp.sys  
fffff880`03c66000 fffff880`03c7a000   termdd   termdd.sys  
fffff880`03c7a000 fffff880`03c86000   nsiproxy nsiproxy.sys
fffff880`03c86000 fffff880`03c91000   mssmbios mssmbios.sys
fffff880`03c91000 fffff880`03ca0000   discache discache.sys
fffff880`03ca3000 fffff880`03d18000   avgtdia  avgtdia.sys 
fffff880`03d18000 fffff880`03d5d000   netbt    netbt.sys   
fffff880`03d5d000 fffff880`03de7000   afd      afd.sys     
fffff880`03de7000 fffff880`03df0000   wfplwf   wfplwf.sys  
fffff880`03df0000 fffff880`03df6bc0   avgmfx64 avgmfx64.sys
fffff880`03e00000 fffff880`03e22000   drmk     drmk.sys    
fffff880`03e22000 fffff880`03e35000   dump_dumpfve dump_dumpfve.sys
fffff880`03e35000 fffff880`03e52000   usbccgp  usbccgp.sys 
fffff880`03e57000 fffff880`03ec4000   avgldx64 avgldx64.sys
fffff880`03ec4000 fffff880`03eea000   tunnel   tunnel.sys  
fffff880`03eea000 fffff880`03ef1000   TVALZFL  TVALZFL.sys 
fffff880`03ef1000 fffff880`03ef9000   FwLnk    FwLnk.sys   
fffff880`03ef9000 fffff880`03f0f000   intelppm intelppm.sys
fffff880`03f0f000 fffff880`03f13500   CmBatt   CmBatt.sys  
fffff880`03f14000 fffff880`03f2f000   raspppoe raspppoe.sys
fffff880`03f2f000 fffff880`03f50000   raspptp  raspptp.sys 
fffff880`03f50000 fffff880`03faa000   usbhub   usbhub.sys  
fffff880`03faa000 fffff880`03fbf000   NDProxy  NDProxy.SYS 
fffff880`03fbf000 fffff880`03ffc000   portcls  portcls.sys 
fffff880`04000000 fffff880`04043000   ks       ks.sys      
fffff880`04043000 fffff880`04067000   rasl2tp  rasl2tp.sys 
fffff880`04067000 fffff880`04096000   ndiswan  ndiswan.sys 
fffff880`04096000 fffff880`0409ce80   pgeffect pgeffect.sys
fffff880`040a0000 fffff880`047a7380   igdkmd64 igdkmd64.sys
fffff880`047a8000 fffff880`047e6000   Rt64win7 Rt64win7.sys
fffff880`047e6000 fffff880`04800000   rassstp  rassstp.sys 
fffff880`04a00000 fffff880`04a56000   USBPORT  USBPORT.SYS 
fffff880`04a56000 fffff880`04a67000   usbehci  usbehci.sys 
fffff880`04a67000 fffff880`04a8b000   HDAudBus HDAudBus.sys
fffff880`04a8b000 fffff880`04a97000   ndistapi ndistapi.sys
fffff880`04a97000 fffff880`04aa9000   umbus    umbus.sys   
fffff880`04aab000 fffff880`04b9f000   dxgkrnl  dxgkrnl.sys 
fffff880`04b9f000 fffff880`04be5000   dxgmms1  dxgmms1.sys 
fffff880`04be5000 fffff880`04bf2000   usbuhci  usbuhci.sys 
fffff880`04bf2000 fffff880`04c00000   monitor  monitor.sys 
fffff880`04c00000 fffff880`04c0d000   GEARAspiWDM GEARAspiWDM.sys
fffff880`04c0d000 fffff880`04c1d000   CompositeBus CompositeBus.sys
fffff880`04c1d000 fffff880`04c23a00   ManyCam_x64 ManyCam_x64.sys
fffff880`04c24000 fffff880`04c34d00   STREAM   STREAM.SYS  
fffff880`04c35000 fffff880`04c3a200   ksthunk  ksthunk.sys 
fffff880`04c3b000 fffff880`04c51000   AgileVpn AgileVpn.sys
fffff880`04c51000 fffff880`04c52480   swenum   swenum.sys  
fffff880`04c58000 fffff880`04d5f000   rtl8192se rtl8192se.sys
fffff880`04d5f000 fffff880`04d6c000   vwifibus vwifibus.sys
fffff880`04d6c000 fffff880`04d8a000   i8042prt i8042prt.sys
fffff880`04d8a000 fffff880`04d99000   kbdclass kbdclass.sys
fffff880`04d99000 fffff880`04de2000   SynTP    SynTP.sys   
fffff880`04de2000 fffff880`04de3f00   USBD     USBD.SYS    
fffff880`04de4000 fffff880`04df3000   mouclass mouclass.sys
fffff880`04df3000 fffff880`04dfd000   tdcmdpst tdcmdpst.sys
fffff880`05c00000 fffff880`05c0e000   crashdmp crashdmp.sys
fffff880`05c11000 fffff880`05defd00   RTKVHD64 RTKVHD64.sys
fffff880`05df0000 fffff880`05dfc000   Dxapi    Dxapi.sys   
fffff880`05e53000 fffff880`05f1b000   HTTP     HTTP.sys    
fffff880`05f1b000 fffff880`05f39000   bowser   bowser.sys  
fffff880`05f39000 fffff880`05f51000   mpsdrv   mpsdrv.sys  
fffff880`05f51000 fffff880`05f7d000   mrxsmb   mrxsmb.sys  
fffff880`05f7d000 fffff880`05fca000   mrxsmb10 mrxsmb10.sys
fffff880`05fca000 fffff880`05fed000   mrxsmb20 mrxsmb20.sys
fffff880`0662c000 fffff880`066d2000   peauth   peauth.sys  
fffff880`066d2000 fffff880`066dd000   secdrv   secdrv.SYS  
fffff880`066dd000 fffff880`0670a000   srvnet   srvnet.sys  
fffff880`0670a000 fffff880`0671c000   tcpipreg tcpipreg.sys
fffff880`0671c000 fffff880`06785000   srv2     srv2.sys    
fffff880`078af000 fffff880`07947000   srv      srv.sys     
fffff960`000b0000 fffff960`003bf000   win32k   win32k.sys  
fffff960`00540000 fffff960`0054a000   TSDDD    TSDDD.dll   
fffff960`007a0000 fffff960`007c7000   cdd      cdd.dll     

Unloaded modules:
fffff880`07947000 fffff880`079b8000   spsys.sys
fffff880`01a76000 fffff880`01a84000   crashdmp.sys
fffff880`02e19000 fffff880`02f35000   dump_iaStor.
fffff880`02f35000 fffff880`02f48000   dump_dumpfve

BigTymer · 19 Apr 2010

Thanks for the help. I have already removed AVG and downloaded the MS Security Essentials. I do not have portable drive with me to test but I will try this evening.

If anyone else has any insight it would be appreciated. I have had AVG the whole time I owned my computer and have used the external drive daily so I doubt that its the problem. However AVG had just let me know that my service has expired and I was on trial verson. ?????

zigzag3143 · 19 Apr 2010

BigTymer said:

I am experiencing blue screen crash when I plug in my WD Passport external drive. This drive has worked fine with my laptop/Windows 7 until now. I was told to attach the Minidump folder (seea attached). Also ran scan from WhoCrashed software and got the following analysis. Any help to get this problem corrected would be appreciated.

Analysis
</B>
Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Sun 4/18/2010 12:14:20 AM your computer crashed
This was likely caused by the following module: ntfs.sys
Bugcheck code: 0x50 (0xFFFFF9801AC80000, 0x0, 0xFFFFF880014663B4, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
Dump file: C:\windows\Minidump\041810-25022-01.dmp
file path: C:\windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

On Wed 12/16/2009 5:21:14 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x9F (0x3, 0xFFFFFA8004664A20, 0xFFFFF800041B14D8, 0xFFFFFA8004963010)
Error: DRIVER_POWER_STATE_FAILURE
Dump file: C:\windows\Minidump\121609-19968-01.dmp
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

Conclusion
</B>
2 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

These crashes were caused by your realtek (rtl8192se.sys)
wifi driver. I would download a fresh copy and re-install. See analysis below

not so gray matter · 19 Apr 2010

It was probably AVG, but if you continue to have problems I suggest that you backup the data and reformat the hard drive. That solves most problems and can be done within a few hours if you have the space and the drive is less than 500GB