Random restarts again

vagary · 19 Apr 2010

Hello,

I posted here a few weeks ago when having problems with BSODs and updating the BIOS on my mobo appeared to fix it. However I've been getting random restarts for the past two days and would be very grateful for some help again. I've included the dump files.

Thanks in advance.

Jonathan_King · 19 Apr 2010

Just like in the other thread, you have different causes: video card driver, anti-virus, and network driver.

I suggest uninstalling AVG and run the removal tool: http://download.avg.com/filedir/util...removerx64.exe

Then install Microsoft Security Essentials instead.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_041810-22531-01.zip\041910-23093-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a5e000 PsLoadedModuleList = 0xfffff800`02c9be50
Debug session time: Mon Apr 19 12:04:07.632 2010 (GMT-4)
System Uptime: 0 days 0:42:22.710
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880043a5d90, fffff8800365e6a8, fffff8800365df10}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880043a5d90, The address that the exception occurred at
Arg3: fffff8800365e6a8, Exception Record Address
Arg4: fffff8800365df10, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4
fffff880`043a5d90 8b4810          mov     ecx,dword ptr [rax+10h]

EXCEPTION_RECORD:  fffff8800365e6a8 -- (.exr 0xfffff8800365e6a8)
ExceptionAddress: fffff880043a5d90 (dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x00000000000000c4)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff8800365df10 -- (.cxr 0xfffff8800365df10)
rax=0066006f00200064 rbx=fffff8a0033f8bf0 rcx=fffffa80072a9000
rdx=fffffa8005673f70 rsi=fffffa80072a9000 rdi=fffffa80072a9000
rip=fffff880043a5d90 rsp=fffff8800365e8e0 rbp=fffffa8005deb6c8
 r8=fffffa8005ddcd01  r9=0000000000000000 r10=0000000000000000
r11=000000000000005c r12=fffffa8005673f70 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0xc4:
fffff880`043a5d90 8b4810          mov     ecx,dword ptr [rax+10h] ds:002b:0066006f`00200074=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d060e0
 ffffffffffffffff 

FOLLOWUP_IP: 
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4
fffff880`043a5d90 8b4810          mov     ecx,dword ptr [rax+10h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff880043a2ed3 to fffff880043a5d90

STACK_TEXT:  
fffff880`0365e8e0 fffff880`043a2ed3 : 00000000`00000000 fffffa80`05fea240 00000000`00000014 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0xc4
fffff880`0365e910 fffff880`043bd65d : 00000000`00000000 fffff8a0`072da800 fffffa80`00000000 fffffa80`05ddcdc0 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x43f
fffff880`0365eae0 fffff880`043bd398 : fffff880`009ebec0 fffff880`043bcd00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`0365ecd0 fffff880`043bce96 : 00000000`00000000 fffffa80`0561b5c0 00000000`00000080 fffffa80`07276410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`0365ed00 fffff800`02d73a86 : 00000000`02564aee fffffa80`0727f8c0 fffffa80`0548b890 fffffa80`0727f8c0 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`0365ed40 fffff800`02aacb06 : fffff880`009e7180 fffffa80`0727f8c0 fffff880`009f1f40 fffff880`0123ea90 : nt!PspSystemThreadStartup+0x5a
fffff880`0365ed80 00000000`00000000 : fffff880`0365f000 fffff880`03659000 fffff880`0365e080 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578

STACK_COMMAND:  .cxr 0xfffff8800365df10 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4

BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+c4

Followup: MachineOwner
---------

0: kd> lmnt
start             end                 module name
fffff800`00bb8000 fffff800`00bc2000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff800`02a15000 fffff800`02a5e000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff800`02a5e000 fffff800`0303a000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`00c78000 fffff880`00cbc000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00cbc000 fffff880`00cd0000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`00cd0000 fffff880`00d2e000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d2e000 fffff880`00dee000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`00e00000 fffff880`00e1a000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00e1a000 fffff880`00e23000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e23000 fffff880`00e4d000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00e4d000 fffff880`00ef1000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ef1000 fffff880`00f00000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f00000 fffff880`00f57000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00f57000 fffff880`00f60000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00f60000 fffff880`00f6a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`00f6a000 fffff880`00f9d000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00f9d000 fffff880`00faa000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00faa000 fffff880`00fbf000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00fbf000 fffff880`00fd4000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00fd4000 fffff880`00fdc000   intelide intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`00fdc000 fffff880`00fec000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`00fec000 fffff880`00ff3000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00ff3000 fffff880`00ffe000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`010f2000 fffff880`0113e000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0113e000 fffff880`01152000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01152000 fffff880`011b0000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`011b0000 fffff880`011ea000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`01200000 fffff880`0120a000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`0120a000 fffff880`0121c000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0121c000 fffff880`01225000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`0122d000 fffff880`013d0000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`013d0000 fffff880`013ea000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`013ea000 fffff880`013fb000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`01400000 fffff880`0142b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`0142b000 fffff880`01475000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`01475000 fffff880`01498000   Tpkd     Tpkd.sys     Mon Sep 08 16:00:58 2008 (48C5847A)
fffff880`01498000 fffff880`014a0000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`014a8000 fffff880`0159a000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0159a000 fffff880`015fa000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`01603000 fffff880`01800000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`01800000 fffff880`0181e000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`0181e000 fffff880`0182b000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`0182b000 fffff880`0187b000   avgtdia  avgtdia.sys  Wed Mar 03 12:23:33 2010 (4B8E9B15)
fffff880`0187f000 fffff880`018b9000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`018b9000 fffff880`018cf000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`018cf000 fffff880`018ff000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`018ff000 fffff880`0190d000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`01935000 fffff880`0195f000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0195f000 fffff880`01968000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`01968000 fffff880`0196f000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`0196f000 fffff880`0197d000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`0197d000 fffff880`019a2000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`019a2000 fffff880`019b2000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`019b2000 fffff880`019bb000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019bb000 fffff880`019c4000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019c4000 fffff880`019cd000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`019cd000 fffff880`019d8000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`019d8000 fffff880`019e9000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`019e9000 fffff880`019fa000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`0247c000 fffff880`02a8f600   lvuvc64  lvuvc64.sys  Thu Apr 30 18:44:11 2009 (49FA29BB)
fffff880`02a90000 fffff880`02aaac00   usbaudio usbaudio.sys Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`02aab000 fffff880`02af9580   lvrs64   lvrs64.sys   Thu Apr 30 18:43:25 2009 (49FA298D)
fffff880`02afa000 fffff880`02b08000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`02b08000 fffff880`02b15000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`02b15000 fffff880`02b29000   LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 2009 (4A391EA7)
fffff880`02b29000 fffff880`02b2ef80   MBX2DFU  MBX2DFU.sys  Thu Dec 04 02:12:00 2008 (493782C0)
fffff880`02b2f000 fffff880`02b82000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02b82000 fffff880`02b95000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`02b95000 fffff880`02bad000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`02c00000 fffff880`02c1d000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`02c1d000 fffff880`02c38000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`02c38000 fffff880`02c4c000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff880`02c4c000 fffff880`02c9d000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`02c9d000 fffff880`02ca9000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff880`02ca9000 fffff880`02cb4000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`02cb4000 fffff880`02cc3000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`02cc3000 fffff880`02ce1000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02ce1000 fffff880`02ce8080   avgmfx64 avgmfx64.sys Wed Feb 17 17:40:14 2010 (4B7C704E)
fffff880`02cee000 fffff880`02d33000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`02d33000 fffff880`02dbd000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`02dbd000 fffff880`02dc6000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02dc6000 fffff880`02dec000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`02dec000 fffff880`02dfb000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03a00000 fffff880`03a0c000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`03a0c000 fffff880`03a3b000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03a3b000 fffff880`03a56000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03a56000 fffff880`03a77000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`03a77000 fffff880`03a91000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03a91000 fffff880`03aa0000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03aa0000 fffff880`03aaf000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03aaf000 fffff880`03ac8000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`03ac8000 fffff880`03adb000   LHidFilt LHidFilt.Sys Wed Jun 17 12:49:39 2009 (4A391EA3)
fffff880`03ae4000 fffff880`03b2b000   avgldx64 avgldx64.sys Wed Feb 10 22:52:31 2010 (4B737EFF)
fffff880`03b2b000 fffff880`03b51000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`03b51000 fffff880`03b67000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03b67000 fffff880`03b7b000   l160x64  l160x64.sys  Mon Oct 12 22:08:28 2009 (4AD3E11C)
fffff880`03b7b000 fffff880`03b98000   parport  parport.sys  Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`03b98000 fffff880`03ba4000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`03ba4000 fffff880`03bb1000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff880`03bb1000 fffff880`03bc1000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`03bc1000 fffff880`03bd7000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`03bd7000 fffff880`03bfb000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03c00000 fffff880`03c56000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`03c56000 fffff880`03c67000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`03c67000 fffff880`03c6f000   ASACPI   ASACPI.sys   Sun Mar 27 22:30:36 2005 (42476C4C)
fffff880`03c6f000 fffff880`03c70480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`03c7a000 fffff880`04291000   atikmdag atikmdag.sys Mon Aug 17 23:05:47 2009 (4A8A1A8B)
fffff880`04291000 fffff880`04385000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04385000 fffff880`043cb000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`043cb000 fffff880`043ef000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`043ef000 fffff880`043fc000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`04400000 fffff880`04422000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`04422000 fffff880`04427200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`04428000 fffff880`04434000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04434000 fffff880`04442000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`04442000 fffff880`0444e000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0444e000 fffff880`04457000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`04457000 fffff880`0446a000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0446a000 fffff880`04487000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`04487000 fffff880`04488f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`0448a000 fffff880`044cd000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`044cd000 fffff880`044df000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`044df000 fffff880`04539000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04539000 fffff880`0454e000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`0454e000 fffff880`045aa000   HdAudio  HdAudio.sys  Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`045aa000 fffff880`045e7000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`045e7000 fffff880`045f5000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`045f5000 fffff880`045fd080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05200000 fffff880`05223000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`05223000 fffff880`05244000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`05244000 fffff880`0524c000   diginet  diginet.sys  Thu Dec 04 02:12:13 2008 (493782CD)
fffff880`0524c000 fffff880`05261000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05273000 fffff880`053f6000   dalwdm   dalwdm.sys   Thu Dec 04 02:12:14 2008 (493782CE)
fffff880`053f6000 fffff880`053fc480   mbx2midk mbx2midk.sys Thu Dec 04 02:11:44 2008 (493782B0)
fffff880`05c4e000 fffff880`05d16000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`05d16000 fffff880`05d34000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`05d34000 fffff880`05d4c000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`05d4c000 fffff880`05d79000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`05d79000 fffff880`05dc7000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`05dc7000 fffff880`05dea000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`0621d000 fffff880`062c3000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`062c3000 fffff880`062ce000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`062ce000 fffff880`062fb000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`062fb000 fffff880`0630d000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`0630d000 fffff880`06376000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`06600000 fffff880`0660b000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`066e9000 fffff880`06781000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`06781000 fffff880`0678b000   LVPr2M64 LVPr2M64.sys Thu Apr 30 18:42:17 2009 (49FA2949)
fffff960`000a0000 fffff960`003af000   win32k   win32k.sys   Mon Jul 13 19:40:16 2009 (4A5BC5E0)
fffff960`00530000 fffff960`0053a000   TSDDD    TSDDD.dll    Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff960`00680000 fffff960`006a7000   cdd      cdd.dll      Mon Jul 13 21:25:40 2009 (4A5BDE94)

Unloaded modules:
fffff880`0678b000 fffff880`067fc000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018ff000 fffff880`0190d000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0190d000 fffff880`01919000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01919000 fffff880`01922000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01922000 fffff880`01935000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

vagary · 19 Apr 2010

I'll do that, thanks very much for the help.

chev65 · 19 Apr 2010

This link might help with the Op's problem.

dxgmms1.sys crash – Blue Screen Of Death

vagary · 24 Apr 2010

I'm still having troubles. I've uninstalled and removed AVG and now have Microsoft Security Essentials instead. I've also updated my graphics card driver as that was one of the other things causing issues. Now I am experiencing even more random restarts. Dump files included, thanks very much for any advice.

youllbelost · 24 Apr 2010

This may look silly but it worked for me
In my old system BSOD started to occur suddenly.
After trying everything i got it fixed by checking and refixing all connections i.e. wires to HD, and, refixed the Graphic Card and RAM..

but after two three days it occurred again... So i got it!!

and the reason was my unstable desk which i fixed and no BSOD's from then..

Jonathan_King · 24 Apr 2010

Thanks for sharing. Gad you got it figured out. I guess I have to add one more thing to my list of suggestions.

vagary · 24 Apr 2010

My PC is actually sitting on a board on the floor, so no unstable desk issues here. Thanks for the suggestion though.

Any help with the dump files would be geartly appreciated, thanks :)

Jonathan_King · 24 Apr 2010

It looks like your graphics card drivers are causing the issue. Download the latest driver from the manufacturer's site.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_042210-18515-01.zip\042410-16468-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a09000 PsLoadedModuleList = 0xfffff800`02c46e50
Debug session time: Sat Apr 24 06:32:35.741 2010 (GMT-4)
System Uptime: 0 days 0:15:21.803
Loading Kernel Symbols
...............................................................
................................................................
.WARNING: WudfPf overlaps luafv
.........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88003cafd5b, fffff88008a76920, 0}

Unable to load image atipmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atipmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atipmdag.sys
Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Unable to load image dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : atipmdag.sys ( atipmdag+14d5b )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88003cafd5b, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008a76920, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atipmdag+14d5b
fffff880`03cafd5b ff5048          call    qword ptr [rax+48h]

CONTEXT:  fffff88008a76920 -- (.cxr 0xfffff88008a76920)
rax=fffff88004064729 rbx=fffff88008a77430 rcx=fffffa80060925e0
rdx=fffff88008a77430 rsi=fffffa800641b040 rdi=fffffa8006028a80
rip=fffff88003cafd5b rsp=fffff88008a772f0 rbp=00000000c0000001
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffffa800641b040 r12=fffffa8006a77840 r13=fffffa80063d6000
r14=ffffffffc000000d r15=fffffa800711a000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atipmdag+0x14d5b:
fffff880`03cafd5b ff5048          call    qword ptr [rax+48h] ds:002b:fffff880`04064771=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Wow.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from ffffffffc000000d to fffff88003cafd5b

STACK_TEXT:  
fffff880`08a772f0 ffffffff`c000000d : fffffa80`063d6000 fffffa80`06a77840 fffffa80`06028a80 fffffa80`06028a80 : atipmdag+0x14d5b
fffff880`08a772f8 fffffa80`063d6000 : fffffa80`06a77840 fffffa80`06028a80 fffffa80`06028a80 fffff880`03a66dd5 : 0xffffffff`c000000d
fffff880`08a77300 fffffa80`06a77840 : fffffa80`06028a80 fffffa80`06028a80 fffff880`03a66dd5 fffff880`08a77430 : 0xfffffa80`063d6000
fffff880`08a77308 fffffa80`06028a80 : fffffa80`06028a80 fffff880`03a66dd5 fffff880`08a77430 fffff880`0430b0d1 : 0xfffffa80`06a77840
fffff880`08a77310 fffffa80`06028a80 : fffff880`03a66dd5 fffff880`08a77430 fffff880`0430b0d1 00000000`c0000001 : 0xfffffa80`06028a80
fffff880`08a77318 fffff880`03a66dd5 : fffff880`08a77430 fffff880`0430b0d1 00000000`c0000001 fffffa80`0711a000 : 0xfffffa80`06028a80
fffff880`08a77320 fffff880`08a77430 : fffff880`0430b0d1 00000000`c0000001 fffffa80`0711a000 00000000`00000001 : atikmpag+0x6dd5
fffff880`08a77328 fffff880`0430b0d1 : 00000000`c0000001 fffffa80`0711a000 00000000`00000001 00000000`00000002 : 0xfffff880`08a77430
fffff880`08a77330 00000000`c0000001 : fffffa80`0711a000 00000000`00000001 00000000`00000002 fffff8a0`08135180 : dxgkrnl+0x10d1
fffff880`08a77338 fffffa80`0711a000 : 00000000`00000001 00000000`00000002 fffff8a0`08135180 fffffa80`06028a80 : 0xc0000001
fffff880`08a77340 00000000`00000001 : 00000000`00000002 fffff8a0`08135180 fffffa80`06028a80 fffff880`08a77a40 : 0xfffffa80`0711a000
fffff880`08a77348 00000000`00000002 : fffff8a0`08135180 fffffa80`06028a80 fffff880`08a77a40 fffff880`0437a03d : 0x1
fffff880`08a77350 fffff8a0`08135180 : fffffa80`06028a80 fffff880`08a77a40 fffff880`0437a03d fffffa80`06e75000 : 0x2
fffff880`08a77358 fffffa80`06028a80 : fffff880`08a77a40 fffff880`0437a03d fffffa80`06e75000 00000000`00000200 : 0xfffff8a0`08135180
fffff880`08a77360 fffff880`08a77a40 : fffff880`0437a03d fffffa80`06e75000 00000000`00000200 fffffa80`06028a80 : 0xfffffa80`06028a80
fffff880`08a77368 fffff880`0437a03d : fffffa80`06e75000 00000000`00000200 fffffa80`06028a80 00000000`00000000 : 0xfffff880`08a77a40
fffff880`08a77370 fffffa80`06e75000 : 00000000`00000200 fffffa80`06028a80 00000000`00000000 00000000`00000001 : dxgkrnl+0x7003d
fffff880`08a77378 00000000`00000200 : fffffa80`06028a80 00000000`00000000 00000000`00000001 fffff880`08a77998 : 0xfffffa80`06e75000
fffff880`08a77380 fffffa80`06028a80 : 00000000`00000000 00000000`00000001 fffff880`08a77998 fffff880`08a77410 : 0x200
fffff880`08a77388 00000000`00000000 : 00000000`00000001 fffff880`08a77998 fffff880`08a77410 00000000`00000000 : 0xfffffa80`06028a80


FOLLOWUP_IP: 
atipmdag+14d5b
fffff880`03cafd5b ff5048          call    qword ptr [rax+48h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atipmdag+14d5b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atipmdag

IMAGE_NAME:  atipmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b8ddbbc

STACK_COMMAND:  .cxr 0xfffff88008a76920 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atipmdag+14d5b

BUCKET_ID:  X64_0x3B_atipmdag+14d5b

Followup: MachineOwner
---------